General Information; Technical Assistance; Policy Statement - Qiagen EZ2 Connect MDx User Manual

1.2

General information

1.2.1

Technical assistance

At QIAGEN , we pride ourselves on the quality and availability of our technical support. Our
®
Technical Services Departments are staffed by experienced scientists with extensive practical and
theoretical expertise in molecular biology and the use of QIAGEN products. If you have any
questions or experience any difficulties regarding the EZ2 Connect MDx or QIAGEN products in
general, do not hesitate to contact us.
QIAGEN customers are a major source of information regarding advanced or specialized uses of
our products. This information is helpful to other scientists as well as to the researchers at QIAGEN.
We therefore encourage you to contact us if you have any suggestions about product performance
or new applications and techniques.
For technical assistance and more information, please see our Technical Support Center at
support.qiagen.com or call one of the QIAGEN Technical Service Departments or local distributors.
When contacting QIAGEN Technical Services about errors, please have the following information
ready:
EZ2 serial number and software version

Error code (if applicable)

Description of instrument status after error (worktable, consumables, etc.)

Timepoint when the error occurred for the first time

Frequency of error occurrence (i.e., intermittent or persistent error)

EZ2 Support Package (see section 7.1.1)

1.2.2

Policy statement

It is the policy of QIAGEN to improve products as new techniques and components become
available. QIAGEN reserves the right to change specifications at any time.
To produce useful and appropriate documentation, we appreciate your comments on this user
manual. Please contact QIAGEN Technical Services.
EZ2 Connect MDx User Manual 05/2022 7