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We typically respond to faxes and email within one business day.
8.3
Service
Your 8743-CL Controller/Driver has been designed to provide years of trouble-free
operation. Virtually no maintenance is required except for ensuring that the unit is not
damaged, contaminated, or used in an unsafe manner.
8.4
Obtaining Service
The 8743-CL Controller/Driver contains no user serviceable parts. To obtain information
regarding factory service, contact New Focus or your New Focus representative. Please
have the following information available:
1. Instrument model number (on the rear panel).
2. Instrument serial number (on rear panel or bottom of enclosure).
3. Description of the problem.
If the instrument is to be returned to New Focus, you will be given a Return Number,
which you should reference in your shipping documents. Please fill out a copy of the
service form, located on the following page, and have the information ready when
contacting New Focus. Return the completed service form with the instrument.
8.5
Warranty
New Focus, a division of Newport Corp, guarantees its products to be free of defects for
one year from the date of shipment. This is in lieu of all other guarantees, expressed or
implied, and does not cover incidental or consequential loss.
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