Troubleshooting; Access To The Online Help; Support Function In Case Of System Errors - ETAS MDA V8.6 User Manual

ETAS
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Troubleshooting

7.1

Access to the Online Help

The "Internet Options" settings can differ from machine to machine. The
browser's behavior can also be affected by the permissions level of the user or
any antivirus software installed on the machine. Therefore, problems with Inter-
net Explorer can occur when trying to open the online help.
Try to open the online help with another browser, e.g., Mozilla Firefox. The
HTM files are located in the following folders:
%ProgramFiles%\ETAS\MDA8.x\Documentation\Help
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%ProgramFiles%\ETAS\MDA8.x\Documentation\Glossary
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Alternatively, use this PDF document as reference. It contains all the instruc-
tions that are also available via the online help.
7.2

Support Function in Case of System Errors

While developing MDA V8.6, the functional safety of the program was of
utmost importance. To support us in finding the root cause and fixing the
issue, provide the log files to ETAS. These files do not include customer data
and all information sent are handled confidentially.
If a critical system error occurs, an exception dialog appears. You can perform
the following actions:
Click Close MDA.
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MDA V8.6 is closed without sending any information.
Click Report and Close.
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The latest ten log files are zipped. A new, filled out e-mail form is opened
in your default e-mail client, the log files attached.
Note
Let us know, which steps you were about to perform with MDA V8.6 before
the error occurred.
To send problem reports using ZipAndSend
If you want to send a problem report later or in case MDA V8.6 cannot be star-
ted anymore:
MDA V8.6 – User Guide
1. In the %ProgramFiles%\ETAS\MDA8.x folder, double-click
ZipAndSend.exe.
2. Click Create Report.
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