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8-26 Returning the Instrument for Service
Preparing the Instrument for Shipping
C A U T I O N
C A U T I O N
1 Write a complete description of the failure and attach it
to the instrument. Include any specific performance
details related to the problem. The following information
should be returned with the instrument.
• Type of service required.
• Date instrument was returned for repair.
• Description of the problem:
• Whether problem is constant or intermittent.
• Whether instrument is temperature-sensitive.
• Whether instrument is vibration-sensitive.
• Instrument settings required to reproduce
the problem.
• Performance data.
• Company name and return address.
• Name and phone number of technical contact person.
• Model number of returned instrument.
• Full serial number of returned instrument.
• List of any accessories returned with instrument.
2 Cover all front or rear-panel connectors that were
originally covered when you first received the
instrument.
Cover electrical connectors to protect sensitive
components from electrostatic damage. Cover optical
connectors to protect them from damage due to physical
contact or dust.
Instrument damage can result from using packaging
materials other than the original materials. Never use
styrene pellets as packaging material. They do not
adequately cushion the instrument or prevent it from
shifting in the carton. They may also cause instrument
damage by generating static electricity.
3 Pack the instrument in the original shipping containers.
Original materials are available through any Agilent
office. Or, use the following guidelines:
• Wrap the instrument in antistatic plastic to reduce
the possibility of damage caused by electrostatic dis-
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