Returning The Instrument To Agilent Technologies For Service; Providing Repair Information - Agilent Technologies 53147A Assembly Level Service Manual

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Chapter 2 Service

Returning the Instrument to Agilent Technologies for Service

Returning the Instrument to
Agilent Technologies for Service

Providing Repair Information

Before shipping the instrument to an Agilent Technologies office for service
or repair, call the nearest Agilent Sales Office to make arrangements.
Then, tag and package the Agilent 53147A/148A/149A for shipment.
ISD (Instrument Service Division) Emergency Response or Express
Calibration Service is available for Agilent customers in the USA.
If downtime is critical, you can receive your repaired instrument via
overnight shipment. Call 800-403-0801, and ask for Emergency Response
or Express Calibration Service. When your instrument is repaired, it is
returned via overnight shipment at no extra charge.
Write the following information on a tag:
Owner's name and address
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Instrument model number
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Complete serial number
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Description of service required or failure indications
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Attach the tag to the instrument.
Pack the instrument.
If the original packaging materials are available, use the procedure titled
"Packing the Instrument in the Original Packaging Materials." If the
original packaging materials are not available, you can order new
packaging materials from an Agilent Sales Office. The new packaging
materials are identical to those used by the factory when packaging new
instruments. To use commercially available packaging materials, use the
procedure titled "Packing the Instrument in Commercially Available
Packaging Materials." Both procedures are on the following page.
Assembly Level Service Guide 2-3