Customer Support - Novatel OEM6 Series User Manual

Customer Support

NovAtel Knowledge Base
If a technical issue occurs, visit the NovAtel support website at
general information about GNSS and other technologies, information about NovAtel hardware, software,
installation and operation issues.
Before Contacting Customer Support
Before contacting NovAtel Customer Support about a firmware problem, perform the following steps:
1. Log the following data to a file on a computer for 15 minutes:
RXSTATUSB
once
RAWEPHEMB
onchanged
RANGEB
ontime 1
BESTPOSB
ontime 1
RXCONFIGA
once
VERSIONB
once
2. Send the data file to NovAtel Customer Support, using either the NovAtel FTP site at
through the support@novatel.com
FRESET
3. Also issue a

Note how the receiver is configured before sending the
ging RXCONFIGA once to recall settings. The
settings and performs a factory reset.
If a hardware problem is encountered, send a list of the troubleshooting steps taken and the results.
Contact Information
Contact NovAtel Customer Support using one of the following methods:
Call the NovAtel Hotline at 1-800-NOVATEL (U.S. and Canada) or +1-403-295-4900 (international)
Fax: +1-403-295-4901
E-mail: support@novatel.com
website: www.novatel.com
OEM6 Family Installation and Operation User Manual Rev 7
e-mail address.
command to the receiver to clear any unknown settings.
www.novatel.com/support/
FRESET
FRESET
command erases all user
Write: NovAtel Inc.
Customer Support Department
1120 - 68 Avenue NE
Calgary, AB
Canada, T2E 8S5
and search for
ftp://ftp.novatel.ca/
command by log-
or
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