Cannot Control With Keyboard And Mouse - Avaya XT Series Deployment Manual

1. Access the general network settings. From the XT Series web interface, select
Administrator settings > Networks > Preferences > General. From the endpoint's main
menu, select Configure > Advanced > Networks > Preferences > General.
2. Set the Use IPv6 field to Yes.
3. From the web interface only, select Save.
Related links
Troubleshooting the Avaya Room System XT Series

Cannot Control with Keyboard and Mouse

Problem
You cannot control the endpoint with your keyboard and mouse due to a failure to connect to
Avaya Room System XT Control, indicated by the
XTE240 240 only, configured as personal or shared executive endpoint.
You can also check the Avaya Room System XT Control connection status in the Avaya XTE240
web interface, from the home page:
Not connect to network
Your computer or XT Series is not connected to the network.
Solution
Your DVI cable is not connected properly to the Avaya XTE240.
Verify that your computer is connected to the Avaya XTE240 properly, as described in
Connecting a Computer to the XT Series using the DVI port
1. Verify that your computer is connected to the network.
2. Verify that your XT Series is connected to the network by checking that the cables are
connected correctly (see
Another computer already connected
Another computer is already connected to the Avaya XTE240.
Solution
Verify that only your computer is connected by checking the XT Series web interface.
Authentication required
If using the Avaya XTE240 as a room endpoint, the computer must be authenticated with Avaya
Room System XT Control each time it is connected. The
required.
August 2020
on page 254
icon. This issue applies to the Avaya
Setting Up the XT Series Hardware
Deployment Guide for Avaya XT Series
Comments on this document? infodev@avaya.com
Cannot Control with Keyboard and Mouse
on page 80.
on page 52).
icon indicates that authentication is
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