Pager Faqs - DPS Telecom NetGuardian 832A G5 User Manual

2. Make sure all alarm points are configured to send SNMP traps.
3. Make sure the NetGuardian and the SNMP manager are both on the network. Use the
NetGuardian's ping command to ping the SNMP manager.
5.3

Pager FAQs

Q. Why won't my alpha pager work?
A. To configure the NetGuardian to send alarm notifications to an alpha pager, enter the data phone
number for your pager in the Phone Number field. This phone number should connect to your pager
services modem. Then enter the PIN for your pager in the PIN/Rcpt/Port field. You don't need to
enter anything in any of the other fields. If you still don't receive pages, try setting the Dial Modem Init
string to ATS37=9. This will limit the NetGuardian's connection speed.
Q. Numeric pages don't come in or are cut off in the middle of the message. What's wrong?
A. You need to set a delay between the time the NetGuardian dials your pager number and the time the
NetGuardian begins sending the page message. You can set the delay in the Pager Number field,
where you enter your pager number. First enter the pager number, then enter some commas
directly after the number. Each comma represents a two-second delay. So, for example, if you
wanted an eight-second delay, you would enter 555-1212,,,, in the Pager Number field.
Q. What do I need to do to set up email notifications?
A. You need to assign the NetGuardian an email address and list the addresses of email recipients.
Let's explain some terminology. An email address consists of two parts, the user name (everything
before the @ sign) and the domain (everything after the @ sign). To assign the NetGuardian an
email address, choose System from the Edit menu. Enter the NetGuardian's user name in the
Name field (it can't include any spaces) and the domain in the Location field. For example, if the
system configuration reads:
Name: netguardian
Location: proactive.com
Then email notifications from the NetGuardian will be sent from the address
netguardian@proactive.com.
The next step is to list the email recipients. Choose Pagers from the Edit menu. For each email
recipient, enter his or her email domain in the Phone/Domain field and his or her user name in the
PIN/Rcpt/Port field. You must also enter the IP address of an SNMP server in the IPA field.
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