Pager Faqs - DPS Telecom NetGuardian 420 Web User Manual

5.3

Pager FAQs

Q. Why won't my alpha pager work?
A. To configure the NetGuardian to send alarm notifications to an alpha pager, enter the data phone number for
your pager in the Phone Number field. This phone number should connect to your pager service's modem.
Then enter the PIN for your pager in the PIN/Rcpt/Port field. You don't need to enter anything in any of the
other fields. If you still don't receive pages, try setting the Dial Modem Init string to ATS37=9. This will limit
the NetGuardian's connection speed. Be sure to use the rpt debug feature, if needed.
Q. Numeric pages don't come in or are cut off in the middle of the message. What's wrong?
A. You need to set a delay between the time the NetGuardian dials your pager number and the time the
NetGuardian begins sending the page message. You can set the delay in the Pager Number field, where you
enter your pager number. First enter the pager number, then enter some commas directly after the number.
Each comma represents a two-second delay. So, for example, if you wanted an eight-second delay, you would
enter "555-1212,,,," in the Pager Number field.
Q. What do I need to do to set up e-mail notifications?
A. You need to assign the NetGuardian an e-mail address and list the addresses of e-mail recipients. Let's explain
some terminology. An e-mail address consists of two parts, the user name (everything before the "@" sign)
and the domain (everything after the "@" sign). To assign the NetGuardian an e-mail address, choose System
from the Edit menu. Enter the NetGuardian's user name in the Name field (it can't include any spaces) and the
domain in the Location field. For example, if the system configuration reads:
Name: netguardian
Location: proactive.com
Then e-mail notifications from the NetGuardian will be sent from the address "netguardian@proactive.com."
The next step is to list the e-mail recipients. Choose Pagers from the Edit menu. For each e-mail recipient,
enter his or her e-mail domain in the Phone/Domain field and his or her user name in the PIN/Rcpt/Port field.
You must also enter the IP address of an SMTP server in the IPA field and configure the alarm point to use
the pager you setup as email.
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