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Summary of Contents for DPS Telecom NetGuardian 832/864A
- Page 1 SiteDialer for NetGuardian 832/864A Family USER MANUAL Visit our website at www.dpstelecom.com for the latest PDF manual and FAQs. December 13, 2016 D-UM-SDNGV-12001 Firmware Version 1.0A...
- Page 2 © 2017 DPS Telecom Notice The material in this manual is for information purposes and is subject to change without notice. DPS Telecom shall not be liable for errors contained herein or consequential damages in connection with the furnishing, performance, or...
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Page 3: Table Of Contents
Contents Visit our w ebsite at w w w .dpstelecom .com for the latest PDF m anual and FAQs SiteDialer Overview Specifications Shipping List Tools Needed Installation Mounting SiteDialer Back Panel 5.2.1 Power Connection 5.2.2 Craft Port 5.2.3 LAN Connection 5.2.4 Telco Connection 5.2.5... - Page 4 End User License Agreement...
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Page 5: Sitedialer Overview
SiteDialer Overview Fig 1. With custom voice alerts and remote access, the SiteDialer enhances the notification abilities of your NetGuardian 832A / 864As. The SiteDialer is the newest accessory to the popular line of NetGuardian RTUs. Receiving and acknowledging alarm notifications from the field is easy with custom voice alerts. The SiteDialer is supported by all your NetGuardian 832A and 864A remotes. -
Page 6: Specifications
Specifications Protocol: SNMPv1, TELNET, HTTP, SMTP, ICMP Interfaces: 1 DB9 craft port 1 RJ45 10BaseT Ethernet port 1 RJ11 telco Voice Alerts: Via text-to-speech and/or user-created .WAV files Fuse: Resettable Fuse (Internal) or 1/4 amp GMT Power Input: -48 VDC (-40 to -70 VDC) Other options available upon request Mounting: Wall or 19”... -
Page 7: Shipping List
Please make sure all of the following items are included with your SiteDialer. If parts are missing, or if you ever need to order new parts, please refer to the part numbers listed and call DPS Telecom at 1- 800-622-3314. - Page 8 D-CS-325-10A-00 Two wall mount bracket screws Two Standard Rack Screws 2-000-6250-01 1-000-12500-06 Four 3/8" Ear Screws 1-000-60375-05 Two Metric Rack Screws 2-000-80750-03 1/2 Amp Fuse 2-741-0500-00 2 Pin Barrier 2-820-00862-02 Optional Accessories Four 3/8" Ear Screws +24V Wall Transformer 1-000-60375-05 D-PR-105-10A-02 Long ear, 19"...
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Page 10: Tools Needed
Tools Needed To install the SiteDialer, you'll need the following tools: Phillips No. 2 Screwdriver (For rack mounting) NOTE: To install the SiteDialer in one of the wall-mount configurations, you will also require a wrench or driver capable of tightening 3/8" hex nuts. -
Page 11: Installation
Installation Mounting Fig 5.1.1. The SiteDialer can be flush or rear-mounted The compact SiteDialer occupies only half the width of a standard rack unit. 19" rack ears are supplied with the SiteDialer. The SiteDialer mounts in a 19" or 23" rack, and can be mounted on the right or left, or rear mount locations, as shown below. - Page 12 2. After flanges have been attached to the SiteDialer, mount the unit in the desired location with two screws through each flange. Fig. 5.1.3. The SiteDialer also mounts on your 19" or 23" equipment racks. Rack-Mounting Instructions The SiteDialer mounts onto one side of a 19" or 23" rack using the provided rack ear for either size. The ear can be rotated 180 degrees during installation to adjust the position of the unit relative to the rack.
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Page 13: Sitedialer Back Panel
SiteDialer Back Panel Fig. 5.2. Pinouts for the SiteDialer back panel connections 5.2.1 Power Connection Fig. 5.2.1.1. Power connectors and fuse. The SiteDialer has one screw terminal barrier plug power connectors, located on the right side of the back panel. - Page 14 The Grounding Lug on the back of the unit provides a permanent connection to earth ground when connected. The Grounding Lug must be used in order to comply with standards. WARNING! Fig. 5.2.1.2. Grounding Lug and Symbol Before you connect a power supply to the SiteDialer, test the voltage of your power supply: Connect the black common lead of a voltmeter to the ground terminal of the battery, and connect ·...
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Page 15: Craft Port
5.2.2 Craft Port The back panel craft port is primarily used to give the SiteDialer an IP address so you can continue the rest of your database configuration over LAN. Use a terminal emulating software program like HyperTerminal to enter the SiteDialer's TTY interface. Please see the Quick Start in the next section for instructions. -
Page 16: Quick Start: Assigning Your Sitedialer's Ethernet Settings
Quick Start: Assigning your SiteDialer's Ethernet Settings To incorporate the SiteDialer into your network, you must configure its ethernet port(s) via the unit's TTY interface. To access the TTY interface, you will establish a either a serial craft port connection or a LAN connection that mimics the SiteDialer's default network settings. - Page 17 Fig. 7.1.3. Create New Connection Fig. 7.1.4. Connect through COM1 5. Select the following COM port options: 6. When prompted, enter the default user • Connect using COM1 or appropriate COM name admin and password dpstelecom. port NOTE: If you don't receive a prompt for your •...
- Page 18 Fig. 7.1.7. Configure Unit Connection Information Now you're ready to do the rest of your configuration via LAN. Plug your LAN cable into the SiteDialer and see Section 9, "Logging On to the SiteDialer" to continue databasing using the Web Browser.
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Page 19: Via Lan
...via LAN Fig. 7.2. Connection through Ethernet port To connect to the SiteDialer via LAN, all you need is the unit's IP address (Default IP address is 192.168.1.100). If you DON'T have LAN, but DO have physical access to the SiteDialer, connect using a LAN crossover cable. -
Page 20: Tty Interface
TTY Interface Fig. 6 The TTY interface initial configuration screen The TTY interface is the SiteDialer's built-in interface text terminal interface, used for basic configuration. From the TTY Interface, you can configure your SiteDialer's Ethernet port settings and view debug information. For more advanced configuration options, use the SiteDialerEdit software. You can access the TTY interface: ·... -
Page 21: Ethernet Configuration
Ethernet Configuration You must assign your SiteDialer appropriate IP, subnet, and gateway information before it can operate in your LAN/WAN environment and communicate with your NetGuardians. Configure the Ethernet port parameters To assign your SiteDialer's network settings: Note: The following steps assume you have established a connection with the SiteDialer. If you have not done so, see the previous sections in this chapter to connect to your SiteDialer either via serial craft connection or over LAN. -
Page 22: Quick Start: Configuring Your Sitedialer To Receive Alarms From A Netguardian
Quick Start: Configuring Your SiteDialer to Receive Alarms from a NetGuardian For the SiteDialer to send voice notifications for alarms, you must first configure it to communicate with a NetGuardian and load it with your NetGuardian's alarm database. To configure your SiteDialer for use with a NetGuardian: 1. - Page 23 Assign the TCP notification to all alarms you want the SiteDialer to report to your phone 7. Repeat step 6 for any Analogs, Relays, Ping Targets, and System Alarms you want your SiteDialer to report to your phone. 8. Click Save and save your NetGuardian configuration on your local PC. Save your NetGuardian's configuration locally.
- Page 24 Enter your NetGuardian's IP and the port of the notification you configured in step 4 12.In the box marked Associate NetGuardian Database, click Find. 13.Under Find in directory, click the button to locate the parent folder to which you saved your NetGuardian's database.
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Page 25: Firmware Upgrade
Firmware Upgrade The firmware upgrade process for the SiteDialer is different than that of a traditional NetGuardian. Uploading a .mpb file and a .bin file from the MyDPS Firmware Downloads page is not recommended, as doing that will wipe all the voice files stored on the SiteDialer. To restore the voice files due to uploading a .bin file, use the procedure below in section 8.1 as if you were updating the firmware from scratch. -
Page 26: Sitedialer Web Browser
Fig. 17 Upload New Firmware 4. Click Upload to upload new web and firmware to the unit. Or click Cancel to keep current .bnd file in install directory. if a firmware update is available, you will be prompted to download it. 5. -
Page 27: Logging On To The Sitedialer
Fig. 8. SiteDialer Web Browser Logging on to the SiteDialer For Web Interface functionality, the unit must first be configured with some basic network information through TTY Interface, refer to section 7. 1. To connect to the SiteDialer from your Web browser, enter its IP address in the address bar of your web browser. -
Page 28: Event Log
Fig. 8.1. Enter your password to enter the SiteDialer Web Browser Interface Hot Tip! The max. # of users allowed to simultaneously access the SiteDialer via the Web is 4. Event Log Fig. 8.2. Event Log Screen The Event Log screen provides you with a log of the last events that have occurred at your NetGuardian site. -
Page 29: Test
Test Fig. 8.3. Test Screen From the Test screen you can test the unit's phone connection by entering a phone number for the SiteDialer to call. -
Page 30: System
System From the System menu, you can view the systems configurations. From device information, network connections, and call settings for the SiteDialer. Fig. 8.4. System menu System Controls Initialize Configuration Used to restore all factory default settings to the SiteDialer. Do not initialize the non-volatile RAM (NVRAM) unless you want to re-enter all of your configuration settings again. -
Page 31: Points
User Name Used to change the username for logging into the unit. Password Used to change the password for logging into the unit (case-sensitive). Get Community Community string for SNMP Get requests Set Community Community string for SNMP Set requests Ethernet Unit MAC The MAC address of the destination device... - Page 32 Fig. 8.5. Points menu Points The point type. Either Undefined, Base, Ping, Analog, System, DX1, DX2, DX3 Type or Local. Description Voice Output Description Priority Priority settings designating which notifications to send out first Notify To notify either On Set, On Clear, or Both Call list Selected Call List associated with point Escalate...
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Page 33: Notifications
Notifications From the Notifications menu, you will see which of the 4 notifications are enabled, their server, and schedule. Fig. 8.6. The Notifications menu Notifications Status Whether Notification has been enabled Type Whether Notification is set to email, snmp, or dial out. Server Server IP Server Port... -
Page 34: Call Lists
Call Lists From the Call Lists menu, you can view the configurations of the call lists. You can have up to 4 call list. each call list containing up to 8 contacts and 2 availability schedules. Fig. 8.7. Call Lists menu Call Lists Status Whether Notification has been enabled... -
Page 35: Reboot
Reboot Any change to the SiteDialer's IP configuration requires a reboot. To Reboot after any changes have been made, select reboot tab and prompt will appear. Select OK to reboot. Fig. 8.8. Reboot Prompt... -
Page 36: Reference Section
Reference Section 10.1 Call Flow Chart The following flowchart outlines the embedded call script. The bracketed "<>" text refers to customizable voice prompts that you'll create in SiteDialerEdit. -
Page 37: Snmp Granular Trap Packets
10.2 SNMP Granular Trap Packets Tables 9.2.1 and 9.2.2 provide a list of the information contained in the SNMP Trap packets sent by the SiteDialer SNMP Trap managers can use one of two methods to get alarm information: 1. Granular traps (not necessary to define point descriptions for the SiteDialer) 2. -
Page 38: Frequently Asked Questions
SNMP Header Description Version Public Request Trap Request 1.3.6.1.4.1.2682.1.4 Enterprise Agent 126.10.230.181 address Enterprise Specific Generic Trap 8001 Specific Trap 617077 Time stamp 1.3.7.1.2.1.1.1.0 Object SiteDialer v1.0K Value 1.3.6.1.2.1.1.6.0 Object 1-800-622-3314 Value 1.3.6.1.4.1.2682.1.4.4.1.0 Object 01-02-1995 05:08:27.760 Value 1.3.6.1.4.1.2682.1.4.5.1.1.99.1.1 Object Value 1.3.6.1.4.1.2682.1.4.5.1.2.99.1.1 Object Value... -
Page 39: General Faqs
The T/MonXM variables are included in the distributed MIB only to provide SNMP managers with a single MIB for all DPS Telecom products. Q. How many traps are triggered when a single point is set or cleared? The MIB defines traps like "major alarm set/cleared,"... -
Page 40: Technical Support
Please have your user manual and hardware serial number ready. 3. Have access to troubled equipment. Please be at or near your equipment when you call DPS Telecom Technical Support. This will help us solve your problem more efficiently. - Page 41 DPS Telecom which arise out of or are related to the non-fulfillment of any covenant or obligation of End User in connection with this Agreement.
- Page 43 Warranty DPS Telecom warrants, to the original purchaser only, that its products a) substantially conform to DPS' published specifications and b) are substantially free from defects in material and workmanship. This warranty expires two years from the date of product delivery with respect to hardware and ninety days from the date of product delivery with respect to software.
- Page 44 Free Tech Support is Only a Click Away Need help with your alarm monitoring? DPS Information Services are ready to serve you … in your email or over the Web! www.DpsTelecom.com Free Tech Support in Your Email: The Protocol Alarm Monitoring Ezine The Protocol Alarm Monitoring Ezine is your free email tech support alert, delivered directly to your in-box every two weeks.
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