DPS Telecom NetGuardian 832A G5 User Manual page 92

87
Lost
36
Provisioning
Displa Points Alarm Point
y
DCP Poller
37
Inactive
NET1 not
38
active
NET2 not
39
active
40 LNK Alarm
Modem not
41
responding
42 No Dial Tone
11
SNMP Trap
43
not Sent
Pager Queue
44
Overflow
Notification
45
failed
Craft RcvQ
46
Modem RcvQ
47
Serial 1 RcvQ
48
Serial 2 RcvQ
49
The internal NVRAM may be
damaged. The unit is using default
configuration settings.
Description
The unit has not seen a poll from
the Master for the time specified by
the DCP Timer setting.
The Net1 LAN port is down.
The Net2 LAN port is down.
No network connection detected
An error has been detected during
modem initialization. The modem
did not respond to the initialization
string.
During dial-out attempt, the unit did
not detect a dial tone.
SNMP trap address is not defined
and an SNMP trap event occurred.
Over 250 events are currently
queued in the pager queued and
are still trying to report.
A notification event, like a page or
email, was unsuccessful.
The Craft port received more data
full than it was able to process.
The modem port received more
full data than it was able to process.
Serial port 1 (or appropriate serial
full
port number) receiver filled with 8 K
of data (4 K if BAC active).
full
restore process to finish.
Use Web or latest version of
NGEditG5 to configure unit. Power
cycle to see if alarm goes away.
May require RMA.
Solution
If DCP responder is not being
used, then set the DCP Unit ID to
0. Otherwise, try increasing the
DCP timer setting under timers, or
check how long it takes to cycle
through the current polling chain on
the Master system.
Check LAN cable. Ping to and
from the unit. (If not using Net1 or
Net2, set IP, Subnet and Gateway
to 255's)
Remove configured modem
initialization string, then power
cycle the unit. If alarm persists, try
resetting the Modem port from the
TTY interface, or contact DPS for
possible RMA.
Check the integrity of the phone
line and cable.
Define the IP Address where you
would like to send SNMP trap
events, or configure the event not
to trap.
Check for failed notification events
that may be filling up the pager
queue. There may be a
configuration or communication
problem with the notification
events.
Use RPT filter debug to help
diagnose notification problems.
Disconnect whatever device is
connected to the craft serial port.
This alarm should not occur.
Check what is connecting to the
NetGuardian. This alarm should
not occur.
Check proxy connection. The serial
port data may not be getting
collected as expected.