IBM Storwize V7000 Unified Problem Determination Manual page 315

General upgrade error codes and recommended actions
If any errors are posted during the upgrade process, see Table 44 and take the
described course of action. If the error you see is not listed in this table, call the
IBM Support Center. Follow these guidelines:
1. Follow the actions in the order presented.
2. After each recommended fix, restart the upgrade by issuing the applysoftware
command again. If the action fails, try the next recommended action.
3. If the recommended actions fail to resolve the issue, call the IBM Support
Center.
Table 44. Upgrade error codes and recommended actions
Error
Code Explanation
019A Yum update failed.
019B Unable to remove StartBackupTSM
task.
019C Unable to determine active
management node.
019D Check the system health.
019E Internal error - cluster or node not
provided
019F CIM restart failed.
01A0 Failed to reboot.
01A1 Internal upgrade error.
01A3 Unable to uninstall CNCSM
callbacks.
Action
Contact your next level of support.
1. Check to see if management service is
running on active node. If it is not,
use startmgtsrv to start.
2. Contact your next level of support.
1. Check to see if management service is
running on active node. If it is not
use startmgtsrv to start.
2. Contact your next level of support.
1. Use lnode to determine what this
node is showing unhealthy. (CTDB or
GPFS). Possibly reboot unhealthy
node and wait for node to come back
up. Then check health of node with
lsnode.
2. Contact your next level of support.
Contact your next level of support.
Contact your next level of support.
Determine the cause of the failed reboot:
1. Check console of system if able. See if
the system is hung in BIOs or during
boot.
2. Check cabling of system.
3. Check light path diagnostic for error
indications. .
4. Reboot the system from console and
restart upgrade.
5. Contact your next level of support.
Contact your next level of support.
Contact your next level of support.
Chapter 7. Recovery procedures
291