Event Reporting; Understanding Events - IBM Storwize V7000 Unified Problem Determination Manual

Parameters
None.
Description
This command writes the output from each node canister to the USB flash drive.
This command calls the sainfo lsservicenodes command, the sainfo
lsservicestatus command, and the sainfo lsservicerecommendation command.

Event reporting

Events that are detected are saved in an event log. As soon as an entry is made in
this event log, the condition is analyzed. If any service activity is required, a
notification is sent.
Event reporting process
The following methods are used to notify you and the IBM Support Center of a
new event:
v If you enabled Simple Network Management Protocol (SNMP), an SNMP trap is
v If enabled, log messages can be forwarded from a sender to a receiver on an IP
v If enabled, event notifications can be forwarded from a sender to a receiver
v If Call Home is enabled, critical faults generate a problem management record

Understanding events

When a significant change in status is detected, an event is logged in the event log.
Error data
Events are classified as either alerts or messages:
v An alert is logged when the event requires some action. Some alerts have an
v A message is logged when a change that is expected is reported, for instance, an
Viewing the event log
You can view the event log by using the management GUI or the command-line
interface (CLI).
About this task
You can view the event log by using the Monitoring > Events options in the
management GUI. The event log contains many entries. You can, however, select
only the type of information that you need.
sent to an SNMP manager that is configured by the customer.
network by using the syslog protocol.
through Call Home email.
(PMR) that is sent directly to the appropriate IBM Support Center.
associated error code that defines the service action that is required. The service
actions are automated through the fix procedures. If the alert does not have an
error code, the alert represents an unexpected change in state. This situation
must be investigated to see if it is expected or represents a failure. Investigate an
alert and resolve it as soon as it is reported.
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Chapter 5. Control enclosure
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