When Printing - Ricoh Interactive Whiteboard Controller Type 2 Operating Instructions Manual

9. Troubleshooting
Problem
When switching [Enable
SSL/TLS communication]
from on to off, the screen
automatically moves to the
top page of the Web page
for the machine.

When Printing

Problem
The printing-in-progress
dialog box does not
disappear.
The printing-in-progress
dialog box disappears, but
printing does not start.
294
Causes
Redirect information is
cached in the web browser.
Causes
• The machine is
disconnected from the
network.
• The printer address is
incorrect.
• The power to the
printer is turned off.
• The printer is out of ink
or paper.
• The printer is in sleep
mode.
• An error has occurred
on the printer.
Solutions
Restart the web browser or delete the
cache.
For details about how to delete the
cache, see the web browser Help.
Solutions
• Press the [Cancel] button.
• Check that the machine is
connected to the network.
• Check that the printer address
specified on the machine matches
the IP address configured on the
printer.
• Turn on the power of the printer.
• Check the setting menu of the
printer.
• To print on a device that requires
authentication, authenticate the
device.
• Add paper or replace the ink.
• If an error occurs on the printer,
contact the service representative.