Other Error Messages - Ricoh Interactive Whiteboard Controller Type 2 Operating Instructions Manual

9. Troubleshooting

Other Error Messages

Message
Applications on the desktop
cannot be double started
Cannot start RICOH UCS
screen sharing
Cannot confirm the latest
version
Check the network status.
The file is corrupted.
Check the file and try again.
Cannot display the
externally inputted image
An error has occurred on the
captured device.
Either reconnect the cable or
connect with another
resolution.
Cannot display the
externally inputted image
Change the resolution or the
refresh rate.
278
Causes
You are attempting to open
two of the following at the
same time: the main screen,
General Settings, or
Administrator Settings.
There is a USB connection
problem between the video
conferencing device and the
machine.
The machine is not
connected to the network.
Downloading of the system
firmware file is not
completed.
The computer screen cannot
be displayed because an
unsupported resolution or
improper connection of the
VGA display cable was
used.
The resolution of the
computer screen is not
supported.
Solutions
The main screen, General Settings, or
Administrator Settings are already
running. Stop the currently running
application, and then start the other
application.
• Restart the video conferencing
device.
• Reconnect the USB cable
connecting the machine to the
video conferencing device.
If these problems persist, contact your
service representative.
• Check the network settings.
• Make sure the network cable is
properly connected.
Download and apply the system file
again.
• Change the resolution of the
computer to a resolution the
machine supports.
• Disconnect the display cable, and
then connect the cable again.
Change the resolution of the computer
to a resolution the machine supports.