Ricoh Interactive Whiteboard Controller Type 2 Operating Instructions Manual page 292

9. Troubleshooting
Problem
A stroke is suddenly displayed
in an unintended direction
halfway.
If two or more machines are
used side-by-side and if strokes
are drawn on them at the same
time, the strokes are not
displayed correctly.
An unknown error that is not
related to the whiteboard
function occurs.
290
Causes
• Something other than the
pen is touching the display.
• There is something on the
display frame.
• If too much stroke pressure
is applied, a line stroke
may be displayed in an
unintended direction.
• The display frame is being
pressed strongly.
• If the pen is used near a
window, under direct
sunlight or bright lighting, a
stroke may be displayed in
an unintended direction.
• The display was pressed
strongly.
Two or more interactive pens
are being used within 15 m
(49.2 feet) of each other.
There may be a problem with
the system.
Solutions
• Keep anything other than
the pen from touching the
display.
• Do not leave anything that
can serve as an obstacle
on the display frame.
• Be careful not to apply too
much stroke pressure.
• Keep your hands away
from the display frame.
• Change the location of the
system.
• Do not apply too much
force to the display.
If any of these actions do not fix
the problem, contact your
service representative.
If you use two or more machines
within 15 m (49.2 feet) of each
other, contact your service
representative.
Contact your service
representative.