Ricoh Interactive Whiteboard Controller Type 2 Operating Instructions Manual page 266

9. Troubleshooting
Message
Cannot login whiteboard
Cannot login whiteboard
Cannot login whiteboard
Cannot login whiteboard
Cannot login whiteboard
Cannot login whiteboard
Cannot login whiteboard
Cannot login whiteboard
Cannot login whiteboard
264
Causes
The user (card) information
is set to [Off].
• The user (card)
information has
expired.
• The current date
precedes the start date
for the user (card)
information.
The password is incorrect.
The user name includes one
or more characters that
cannot be used.
The card information is
incorrect.
The card information is not
registered.
Failed to communicate with
the server.
The following are possible
causes:
• Cannot access the
network.
• The network settings
are incorrect
• The server settings are
incorrect
An error has occurred
during the login process.
Failed to authenticate
because of the connection
failure between the server
and an external
authentication server.
Solutions
Set the user (card) information [Status]
to [On].
Check the expiry date of the user
(card) information and reset the date if
necessary.
Log in with the correct password.
Check the user information.
Check the card information.
Check if the card information is
registered.
Check the network settings and the
server settings. Also, check the network
status.
• Check the user information.
• Check the settings for the server.
Check the settings for the server.