9. Troubleshooting
Message
There is no data to send
Either add a page or make a
handwritten entry and then
try again.
Failed to create the PDF file.
Please call service.
There is no data to save
Either add a page or make a
handwritten entry and then
try again.
258
Causes
Corresponds to one of the
following:
• There is no captured
page.
• There is no handwritten
entry on the externally
inputted image.
• There is no screen
image of a computer
on the externally
inputted image.
• Memory is running
short.
• The system is having a
problem.
Corresponds to one of the
following:
• There is no captured
page.
• There is no handwritten
entry on the externally
inputted image.
• There is no screen
image of a computer
on the externally
inputted image.
Solutions
Perform one of the following, and then
send the e-mail again:
• Add a captured page.
• Add a handwritten entry on the
externally inputted image.
• Display the computer screen.
Contact your service representative.
Perform one of the following actions
and then try again:
• Add a captured page.
• Add a handwritten entry on the
externally inputted image.
• Display the screen of a computer.
Need help?
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Questions and answers