How To Obtain Repair Services; General Shipping Instructions - ILX Lightwave LDX-3200 Series User Manual

HOW TO OBTAIN REPAIR SERVICES

You may have to return your instrument to the ILX Lightwave facility at some time for repair or service whether it is
under warranty or not. There is a charge for repairs after the warranty period has expired. Contact an ILX Lightwave
service representative for shipping instructions prior to returning the instrument. Have the model number, instrument
serial number and a description of the problem or request at the time of the call. All ILX Lightwave instruments are
identified by a serial number located on the rear panel. The first four or five digits are the model number, the last four
digits are unique to the instrument and identify your instrument specifically. A return authorization number will be
given to you at the time of your request for repair or service. Please use this number in all communications
concerning your instrument.

General Shipping Instructions

If you need to ship your LDX-3200 Precision Current Source back to the factory for repair, be sure that the LDX-3200
is packaged in an enclosure with cushioning material to prevent damage to the instrument during shipment (use the
original shipping containers and accessories if possible). Re-install the ESD protective caps on the rear and front
panels over the connectors (9 pin D, BNC, and GPIB). Shipping damage is not covered under warranty.
Attach a tag to the instrument identifying the owner and indicating the service or repair needed. Include the model
number and serial number. We suggest that you insure the shipment.
In North America, contact ILX Lightwave for return authorization and shipping instructions. Outside of North
America, contact your ILX distributor for the shipping information.
INTRODUCTION TO THE LDX-3200 SERIES CHPT 1
PAGE 6
Artisan Technology Group - Quality Instrumentation ... Guaranteed | (888) 88-SOURCE | www.artisantg.com