Chapter 10 Service Information; Return Of Material - Emerson Rosemount Xstream Series Instruction Manual

Instruction Manual
HASAxE-IM-HS
05/2006
10-1

Return of Material

If factory repair of defective equipment is re-
quired, proceed as follows:
1. Secure a return authorization from a
Rosemount Analytical Sales Office or Rep-
resentative before returning the equipment.
Equipment must be returned with com-
plete identification in accordance with
Rosemount instructions or it will not be
accepted.
2. In no event will Rosemount be responsible
for equipment without proper authorization
and identification.
3. Carefully pack defective unit in a sturdy box
with sufficient shock absorbing material to
ensure no additional damage will occur
during shipping.
4. In a cover letter, describe completely:
a. The symptoms that determined the equip-
ment is faulty.
b. The environment in which the equipment
was operating (housing, weather, vibration,
dust, etc.).
c. Site from which equipment was removed.
d. Whether warranty service or non-warranty
service is requested.
e. Complete shipping instructions for the re-
turn of the equipment.
5. Enclose a cover letter and purchase or-
der and ship the defective equipment ac-
cording to instructions provided in a
Rosemount Return Authorization, prepaid,
to:
Emerson Process Management GmbH & Co. OHG
Chapter 10
Service Information
In Europe:
In US:
In Asia Pacific:
If warranty service is expected, the defective
unit will be carefully inspected and tested at the
factory. If failure was due to conditions listed in
the standard Rosemount warranty, the defec-
tive unit will be repaired or replaced at
Rosemount's option, and an operating unit will
be returned to the customer in accordance with
shipping instructions furnished in the cover let-
ter.
For equipment no longer under warranty, the
equipment will be repaired at the factory and
returned as directed by the purchase order and
shipping instructions.
Emerson Process Management
GmbH & Co. OHG
Service Department
Deutschland
+49 6055 884-470/-472
Emerson Process Management
Rosemount Analytical Inc.
Customer Service Center
1-800-433-6076
1-440-914-1261
Emerson Process Management
Asia Pacific Pte Limited
Singapore
+65-6-777-8211
X-STREAM
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