HIKVISION DS-9608NI-I8 User Manual page 192

Network Video Recorder User Manual
− Cable between the pickup and IP camera is not connected well; impedance mismatches or
incompatible.
− The stream type is not set as "Video & Audio."
− The encoding standard is not supported by the device.
Step 1 Verify the cable between the pickup and IP camera is connected well and impedance
matches and is compatible.
1) Log in the IP camera directly, and turn the audio on. Check if the sound is normal. If
Step 2 Verify the setting parameters are correct.
1) Go to Menu > Camera > Encoding Parameters, and set the Stream Type as "Audio &
Step 3 Verify the IP camera's audio encoding standard is supported by the device.
1) The device supports G722.1 and G711 standards, and if the encoding parameter of
Step 4 Check if the fault is solved by the above steps.
1) If it is solved, finish the process.
2) If not, contact a Hikvision engineer for further process.
The image gets stuck when the device is playing back single or multi-channel.
Possible Reasons:
− Poor network between device and IP camera, and there exists packet loss during the
transmission.
− The frame rate is not the real-time frame rate.
− The device supports up to 16-channel synchronize playback at 4CIF resolution, if you want
16-channel synchronize playback at 720p resolution, frame extracting may occur, which
leads to the image being slightly stuck.
Step 5 Verify the network between the device and the IP camera is connected.
1) When the image is stuck, connect the RS-232 ports on a PC and the rear panel of the
2) Open the Super Terminal, and execute the command "ping
UM NVR v4.xx 111717NA
not, contact the IP camera manufacturer.
Video."
the input audio is not one of the previous two standards, log in the IP camera to
configure it to a supported standard.
device with the RS-232 cable.
(the IP address may change according to the real condition), and check if there
exists packet loss.
192.168.0.0
–l 1472 –f"
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