HIKVISION DS-9608NI-I8 User Manual page 188

Network Video Recorder User Manual
2) Verify the parameters are the same as those of the connected IP devices, including
Step 3 Verify the bandwidth is enough.
1) Go to Menu > Maintenance > Net Detect > Network Stat.
2) Check the usage of the access bandwidth, and see if the total bandwidth has
Step 4 Check if the fault is solved by step 1 to step 3.
3) If it is solved, finish the process.
4) If not, contact a Hikvision engineer for further process.
The IP camera frequently goes online and offline and the status displays as "Disconnected."
Possible Reasons:
− The IP camera and the device versions are not compatible.
− Unstable IP camera power supply.
− Unstable network between IP camera and device.
− Limited flow by the switch connected with IP camera and device.
Step 1 Verify the IP camera and the device versions are compatible.
1) Go to Menu > Camera, and view the firmware version of the connected IP camera.
2) Go to Menu > Maintenance > System Info > Device Info and view the firmware version
Step 2 Verify that the IP camera power supply is stable.
1) Verify the power indicator is normal.
2) When the IP camera is offline, try the ping command on a PC to check if the PC
Step 3 Verify that the network between the IP camera and device is stable.
1) When the IP camera is offline, connect a PC and the device with an RS-232 cable.
2) Open the Super Terminal and use the ping command to keep sending large data
Simultaneously press Ctrl and C to exit the ping command.
UM NVR v4.xx 111717NA
IP address, protocol, management port, user name, and password.
reached its limit.
of the device.
connects to the IP camera.
packages to the connected IP camera, and check if there is packet loss.
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