Support And Other Resources; Accessing Hewlett Packard Enterprise Support; Accessing Updates; Related Information - HPE XP7 User Manual

8 Support and other resources

Accessing Hewlett Packard Enterprise Support

For live assistance, go to the Contact Hewlett Packard Enterprise Worldwide website:
www.hpe.com/assistance
To access documentation and support services, go to the Hewlett Packard Enterprise Support
Center website:
www.hpe.com/support/hpesc
Information to collect
Technical support registration number (if applicable)
Product name, model or version, and serial number
Operating system name and version
Firmware version
Error messages
Product-specific reports and logs
Add-on products or components
Third-party products or components

Accessing updates

Some software products provide a mechanism for accessing software updates through the
product interface. Review your product documentation to identify the recommended software
update method.
To download product updates, go to either of the following:
◦
Hewlett Packard Enterprise Support Center Get connected with updates page:
www.hpe.com/support/e-updates
◦
Software Depot website:
www.hpe.com/support/softwaredepot
To view and update your entitlements, and to link your contracts and warranties with your
profile, go to the Hewlett Packard Enterprise Support Center More Information on Access
to Support Materials page:
www.hpe.com/support/AccessToSupportMaterials
IMPORTANT:
through the Hewlett Packard Enterprise Support Center. You must have an HP Passport
set up with relevant entitlements.

Related information

The following documents and websites provide related information:
XP7 Continuous Access Journal for Mainframe Systems User Guide
XP7 Continuous Access Synchronous for Mainframe Systems User Guide
156 Support and other resources
Access to some updates might require product entitlement when accessed