Grandstream Networks UCM6510 IP PBX User Manual
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Grandstream Networks UCM6510 IP PBX User Manual

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Grandstream Networks, Inc.
UCM6510 IP PBX
User Manual
VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299

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  • Page 1 Grandstream Networks, Inc. UCM6510 IP PBX User Manual VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...
  • Page 2 This page intentionally left blank VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 3: Table Of Contents

    UCM6510 IP PBX User Manual Index CHANGE LOG ................... 12 FIRMWARE VERSION 1.0.0.25 ......................12 WELCOME ....................13 PRODUCT OVERVIEW ................15 FEATURE HIGHTLIGHTS ........................15 TECHNICAL SPECIFICATIONS ......................16 INSTALLATION ..................19 EQUIPMENT PACKAGING ......................... 19 CONNECT YOUR UCM6510 ......................19 CONNECT THE UCM6510 ......................
  • Page 4 PSTN DETECTION ..........................85 ANALOG HARDWARE CONFIGURATION ..................89 DIGITAL TRUNKS ..................91 DIGITAL HARDWARE CONFIGURATION ..................91 Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 2 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...
  • Page 5 CONFIGURE VOICEMAIL GROUP ....................139 RING GROUP ..................141 CONFIGURE RING GROUP ......................141 PAGING AND INTERCOM GROUP ............143 Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 3 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...
  • Page 6 INTERNAL OPTIONS/GENERAL ..................... 175 INTERNAL OPTIONS/JITTER BUFFER ................... 177 INTERNAL OPTIONS/RTP SETTINGS .................... 177 INTERNAL OPTIONS/STUN MONITOR ................... 178 Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 4 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...
  • Page 7 CDR API CONFIGURATION FILES ................... 208 UPGRADING AND MAINTENANCE ............215 UPGRADING ............................. 215 UPGRADING VIA NETWORK ....................215 Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 5 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...
  • Page 8 PRI/SS7/MFC/R2 SIGNALING TRACE ..................225 ANALOG RECORD TRACE ....................... 226 EXPERIENCING THE UCM6510 SERIES IP PBX ........229 Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 6 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...
  • Page 9 Table of Tables UCM6510 IP PBX User Manual Table 1: Technical Specifications ........................ 16 Table 2: UCM6510 Equipment Packaging ....................19 Table 3: LCD Menu Options ........................22 Table 4: UCM6510 LED INDICATORS ....................... 23 Table 5: UCM6510 Network Settings->Basic Settings ................29 Table 6: UCM6510 Network Settings->802.1X ...................
  • Page 10 Table 74: Network Upgrade Configuration ....................215 Table 75: Data Sync Configuration ......................220 Table 76: Cleaner Configuration ....................... 222 Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 8 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...
  • Page 11 Table of Figures UCM6510 IP PBX User Manual Figure 1: UCM6510 Front View ........................19 Figure 2: UCM6510 Back View ........................19 Figure 3: UCM6510 web GUI Login Page ....................24 Figure 4: UCM6510 web GUI Language ..................... 26 Figure 5: UCM6510 web GUI: Apply Changes ................... 26 Figure 6: UCM6510 Network Interface Method: Route ................
  • Page 12 Figure 78: Dial By Name Group In IVR Key Pressing Events ..............166 Figure 79: Dial By Name Group In Inbound Route ................... 166 Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 10 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...
  • Page 13 Figure 115: Ethernet Capture ........................224 Figure 116: PING............................225 Figure 117: Traceroute ..........................225 Figure 118: Troubleshooting Analog Trunks ....................227 Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 11 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 14: Ucm6510 Ip Pbx User Manual

    Minor updates for corrections or editing are not documented here. FIRMWARE VERSION 1.0.0.25  This is the initial version. Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 12 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 15: Welcome

    WELCOME Thank you for purchasing Grandstream UCM6510 IP PBX appliance. The UCM6510 is an innovative IP PBX appliance for E1/T1/J1 networks that brings enterprise-grade unified communications and security protection to enterprises, small-to-medium businesses (SMBs), retail environments and residential settings in an easy-to-manage fashion. Powered by an advanced hardware platform and revolutionary...
  • Page 16 Reproduction or transmittal of the entire or any part, in any form or by any means, electronic or print, for any purpose without the express written permission of Grandstream Networks, Inc. is not permitted. Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 14 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 17: Product Overview

    (pending)  Automatic export of previous day’s data; periodically cleans up user data Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 15 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 18: Technical Specifications

    HDLC, HDLC-ETH, PPP, Frame Relay (pending) Call Progress Tone, Polarity Reversal, Hook Flash Timing, Loop Current Disconnect Methods Disconnect, Busy Tone Security Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 16 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...
  • Page 19 ITU-T K.21 (Basic Level); UL 60950 (power adapter)  T1: TIA-968-B Section 5.2.4  E1: TBR12/TBR13, E1: AS/ACIF Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 17 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...
  • Page 20 This page intentionally left blank Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 18 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 21: Installation

    Figure 1: UCM6510 Front View Figure 2: UCM6510 Back View Follow the steps below to connect the UCM6510 for initial setup: Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 19 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 22: Safety Compliances

    If the device was purchased directly from Grandstream Networks, contact our Technical Support Team for a RMA (Return Materials Authorization) number before the product is returned. Grandstream Networks reserves the right to remedy warranty policy without prior notification.

  • Page 23: Getting Started

    The LCD backlight will be on upon key pressing. The backlight will go off after the LCD stays in idle for 30 seconds. Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 21 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 24: Table 3: Lcd Menu Options

    "DOWN" button, or from web GUI->System Status->General page. After the test, reboot the device manually and the device will display Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 22 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 25: Use The Led Indicators

    T1/E1 Slow Blinking (1s on/1s off): Connected but the link is only working one-way OFF: Not Connected Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 23 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 26: Use The Web Gui

    "admin" and "admin". It is highly recommended to change the default password after login for the first time. Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 24 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 27: Web Gui Configurations

    WEB GUI LANGUAGES Currently the UCM6510 web GUI supports the following languages: English Simplified Chinese Traditional Chinese Spanish Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 25 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 28: Save And Apply Changes

    If the change requires reboot to take effect, a prompted message will pop up for you to reboot the device. Figure 5: UCM6510 web GUI: Apply Changes Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 26 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 29: Make Your First Call

    5. Once successfully logged in to the voicemail, you will be prompted with the Voice Mail Main menu. 6. You are successfully connected to the PBX system now. Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 27 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...
  • Page 30 This page intentionally left blank Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 28 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 31: System Settings

    Enter the IP address for static IP settings. The default setting is 192.168.0.160. Enter the subnet mask address for static IP settings. The default setting is Subnet Mask 255.255.0.0. Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 29 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...
  • Page 32 Default Interface If "Dual" is selected as "Method", users will need assign the default interface to be Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 30 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...
  • Page 33 WAN port interface is used for uplink connection; LAN port interface is used as a router. Please see a sample diagram below. Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 31 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 34: Figure 6: Ucm6510 Network Interface Method: Route

    WAN port interface is used for uplink connection; LAN port interface is used as bridge for PC connection. Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 32 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 35: Figure 7: Ucm6510 Network Interface Method: Switch

    "Default Interface" and configure "Gateway IP" if static IP is used for this interface. Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 33 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 36: Figure 8: Ucm6510 Network Interface Method: Dual

    UCM6510 uses 802.1X mode “EAP-MD5” on WAN port as client in the network to access Internet. Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 34 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 37: Figure 9: Ucm6510 Using 802.1X As Client

    802.1X CA Certificate and 802.1X Client Certificate, which should be also generated from the RADIUS server. Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 35 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 38: Static Routes

    Configure the destination IP address or the destination IP subnet for the UCM6510 to reach using the static route. Destination Example: Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 36 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 39: Figure 11: Ucm6510 Static Route Sample

    Network 192.168.40.0 has IP phones registered to UCM6510 LAN 2 address  Network 192.168.66.0 has IP phones registered to UCM6510 via VPN Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 37 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 40: Port Forwording

    The UCM6510 network mode is set to “Route”  The UCM6510 WAN port is connected to uplink switch, with static IP 96.31.248.8 configured Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 38 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 41: Figure 13: Ucm6510 Port Forwarding Configuration

    This will allow users to access the GXP2160 web UI from public side, by typing in address “96.31.248.8:8088”. Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 39 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 42: Firewall

    The following table shows a sample current service status running on the UCM6510. Table 9: UCM6510 Firewall->Static Defense->Current Service Port Process Type 7777 Asterisk tcp/IPv4 Slapd tcp/IPv4 Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 40 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 43: Table 10: Typical Firewall Settings

    The following figure shows a firewall rule example that will deny SSH access for the UCM6510 from WAN side. Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 41 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 44: Table 11: Firewall Rule Settings

    Protocol (TCP, UDP or Both) for the service. Please note if the source or the destination field is left blank, it will be used as "Anywhere". Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 42 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 45: Dynamic Defense

    UCM6510. Dynamic Defense Whitelist For example, 192.168.1.3 192.168.1.4 The following figure shows a configuration example like this: Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 43 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 46: Fail2Ban

    Within this duration (in seconds), if a host exceeds the max times of retry as Max Retry Duration defined in "MaxRetry", the host will be banned. The default setting is 5. Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 44 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 47: Change Password

     default, LDAP server generated first phonebook with "ou=pbx,dc=pbx,dc=com" based on the UCM6510 user extensions already. Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 45 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 48: Ldap Server Configurations

    The default phonebook list in this LDAP server can be viewed and edited by clicking on for the first phonebook under LDAP Phonebook. Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 46 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 49: Ldap Phonebook

    A new sibling phonebook of the default PBX phonebook can be added by clicking on "Add" under "LDAP Phonebook" section. Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 47 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 50: Ldap Client Configurations

    LDAP client on the SIP end points to use the default PBX phonebook. Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 48 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...
  • Page 51 The following figure shows the configuration information on a Grandstream GXP2200 to successfully use the LDAP server as configured in [Figure 17: LDAP Server Configurations]. Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 49 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 52: Http Server

    (e.g., 192.168.40.50). It will then be automatically redirected to HTTPS using Port 8089 (e.g., https://192.168.40.50:8089). Users could also change the access protocol and port as preferred under web GUI->Settings->HTTP Server. Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 50 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 53: Email Settings

    Gmail as the SMTP server, you can configure it as smtp.gmail.com:465. Username is required when using type "Client". Normally it's the Email Username address. Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 51 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 54: Figure 23: Ucm6510 Email Settings

    The following figure shows the new dialog prompted to test the Email setting. Fill in a valid Email address to send a test Email to verify the Email settings on the UCM6510. Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 52 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 55: Time Settings

    Please consider configuring auto time updating related changes when setting up the UCM6510 for the first time to avoid service interrupt after installation and deployment in production. Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 53 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 56: Table 16: Auto Time Updating

    Therefore, this example is the DST which starts from the First Sunday of April to the 1st Sunday of November. Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 54 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 57: Set Time Manually

    >Time Settings->NTP Server. On the client side, point the NTP server address to the UCM6510 IP address or host name to use the UCM6510 as the NTP server. Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 55 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...
  • Page 58 This page intentionally left blank Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 56 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 59: Provisioning

    By default, the Zero Config feature is enabled on the UCM6510 for auto provisioning. Three methods of auto provisioning are used. Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 57 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 60: Figure 26: Ucm6510 Zero Config

    To start the auto provisioning process, under web GUI->PBX->Basic/Call Routes->Zero Config, click on "Auto Provision Settings" and fill in the auto provision information. Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 58 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 61: Table 17: Auto Provision Settings

    The default range is 4000 to 4999. Pick Extension Segment range can be defined in web UI->PBX->Internal Options- Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 59 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 62: Manual Provisioning

    The following figure shows a list of discovered phones. The MAC address, IP Address, Extension (if assigned), Version, Vendor, Model, Connection Status, Create Config, Options (Edit/Delete/Update) are displayed in the list. Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 60 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 63: Assignment

    Hot-Desking can also be enabled from this edit page. Figure 30: Assign Extension To Device Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 61 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 64: Create New Device

    After the successful discovery and assignment configuration on the UCM6510, the device will start downloading the config file and take the new configuration with the extension registered. Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 62 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 65: Extensions

    A random numeric password is automatically generated when the extension is created. It is recommended to use the random Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 63 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...
  • Page 66 Password for the extension will accept only alphabet characters and digits; AuthID will also be changed to the same as Extension. User Settings Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 64 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...
  • Page 67 If enabled, empty SDP packet will be sent to the SIP server periodically to Enable Keep-alive keep the NAT port open. The default setting is "Yes". Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 65 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 68: Create New Iax Extension

    "Create New User"->"Create New IAX Extension" and a new dialog window will show for users to fill in the extension information. The configuration parameters are as follows. Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 66 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 69: Table 19: Iax Extension Configuration Parameters

    If not configured, the Call Forward Busy feature is deactivated. The default setting is Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 67 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...
  • Page 70 Require Call Token authentication credentials are shared between physical endpoints. The default setting is "Yes". Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 68 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 71: Create New Fxs Extension

    The configuration parameters are as follows. Table 20: FXS Extension Configuration Parameters General Extension The extension number associated with the user. Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 69 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...
  • Page 72 (voicemail is enabled) or hang up (voicemail is disabled). If not specified, the default ring timeout is 60 seconds on the Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 70 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...
  • Page 73 -30dB to +6dB. The default setting is 0. TX Gain Configure the TX gain for the transmitting channel of analog FXS port. Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 71 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...
  • Page 74 If enabled, users will not need enter the "PIN Set" required by the Skip Trunk Auth outbound rule to make outbound calls. The default setting is "No". Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 72 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 75: Batch Add Extensions

    If not specified, the default ring timeout is 60 seconds on the UCM6510, which can be configured in the global ring timeout setting Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 73 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...
  • Page 76 If enabled, empty SDP packet will be sent to the SIP server periodically to Enable Keep-alive keep the NAT port open. The default setting is "Yes". Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 74 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 77: Batch Add Iax Extensions

    Under web GUI->PBX->Basic/Call Routes->Extensions, click on "Batch Add Extensions"->"Batch Add IAX Extensions". Table 22: Batch Add IAX Extension Parameters Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 75 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...
  • Page 78 GUI->CDR->Recording Files. Skip Voicemail Password When user dials voicemail code, the password verification IVR is skipped. Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 76 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...
  • Page 79 ADPCM, LPC10, H.264, H.263 and H.263p. In the selected codec list, users can click on UP or DOWN arrow to adjust the order for the codec priority. Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 77 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 80: Edit Extension

    Delete selected extensions Select the checkbox for the extension(s). Then click on "Delete Selected Extensions" to delete the extension(s). Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 78 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 81: Export Extensions

    Skip: Duplicate extensions in the csv file will be skipped. The PBX will keep the current extension information as previously configured without change. Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 79 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 82: Email To User

    The user will receive Email including account registration information and LDAP configuration. A QR code is also generated for the text information. Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 80 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 83: Figure 35: Email To User: Account Registration Information And Qr Code

    Figure 35: Email To User: Account Registration Information and QR Code Figure 36: Email To User: LDAP Client Information and QR Code Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 81 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...
  • Page 84 This page intentionally left blank Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 82 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 85: Analog Trunks

    The default setting is 200. The valid range is 50 (ms) to 3000. Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 83 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...
  • Page 86 Busy Tone and Congestion Tone. The default setting is "United States of America (USA)". Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 84 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 87: Pstn Detection

    3. In the dialog window to edit the analog trunk, go to "Tone Settings" section and click on “PSTN Detection”. Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 85 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 88: Figure 37: Ucm6510 Fxo Tone Settings

    Destination Number: The number to be dialed for detecting. This number must be the actual PSTN number for the FXO port used as the destination channel. Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 86 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 89: Figure 39: Ucm6510 Pstn Detection: Auto Detect

    6. Once done, the detected result will show. Users could save the detecting result as the current UCM6510 settings. Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 87 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 90: Table 24: Pstn Detection For Analog Trunk

    Once the detection is successful, the detected parameters "Busy Tone", "Polarity Reversal" and "Current Disconnect by PSTN" will be filled into the corresponding fields in the analog trunk configuration. Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 88 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 91: Analog Hardware Configuration

    ID or disconnecting issue, please make sure to run the ACIM detection to find out the correct value for impedance setting. Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 89 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 92: Table 25: Analog Hardware Configuration Parameters

    "FSK". FXS MWI Mode  FSK: Frequency Shift Key Indicator  NEON: Light Neon Bulb Indicator. Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 90 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 93: Digital Trunks

    This is not necessary in most cases and only default Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 91 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 94: Table 26: Digital Hardware Configuration Parameters: E1 - Pri_Net/Pri_Cpe

    This configured whether to play the ringback tone from local UCM6510 or Play Local RBT not. If enabled, the local UCM6510 will play ringback tone to the caller. Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 92 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...
  • Page 95 B channel can be used. Otherwise, select one of the channels in B channel. If you need override the existing channels Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 93 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 96: Table 27: Digital Hardware Configuration Parameters: E1 - Ss7

    Configure the TX Gain for the transmitting channel of digital port. The TX Gain valid range is -24dB to +12dB. Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 94 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 97: Table 28: Digital Hardware Configuration Parameters: E1 - Mfc/R2

    Get ANI First Note: Options "Get ANI First" and "Skip Category" cannot be enabled at the Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 95 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...
  • Page 98 Skip Category Note: "Get ANI First" and "Skip Category" cannot be enabled at the same time. Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 96 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 99: Table 29: Digital Hardware Configuration Parameters: T1/J1 - Pri_Net/Pri_Cpe

    PRI Dial Plan This setting is used to specify the type of the callee number. The service Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 97 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 100: Table 30: Digital Hardware Configuration Parameters: T1/J1 - Ss7

    E1/T1/J1 is used as the master source of clock timing. If the far end is used as the master, the PBX system clock will synchronize to it. Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 98 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...
  • Page 101 Configure the prefix in PRI Local Dial Plan and PRI Dial Plan for each National Prefix type. Local Prefix Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 99 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 102: Digital Trunk Configuration

    Configure the new name of the caller when the extension has no CallerID CallerID Name Name configured. Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 100 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 103: Direct Outward Dialing (Dod) Via Digital Trunks

    2. Once the test is done, click on "Stop" to stop the trace. 3. Click on "Download" to download the trace. Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 101 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 104: Figure 44: Troubleshooting Digital Trunks

    After capturing the trace, users can download it for basic analysis. Or you can contact Grandstream Technical support in the following link for further assistance if the issue is not resolved. http://www.grandstream.com/index.php/support Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 102 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 105: Data Trunk

    6. Users can always click on ON/OFF switch in the web page to enable/disable the configured data trunk. Figure 45: Data Trunk Web Page Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 103 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 106: Table 32: Data Trunk Configuration Parameters

    “Default Interface” assignment (LAN 1 or LAN 2) under web UI->Settings if “Dual” is selected as the network method. Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 104 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 107: Voip Trunks

    Enter the Authentication ID for "Register Trunk" type. Outbound Proxy Enter the IP address or URL of the outbound proxy for "Register SIP Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 105 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...
  • Page 108 PCMU, PCMA, GSM, AAL2-G.726-32, G.726, G.722, G.729, G.723, ILBC, ADPCM, H.264, H.263 and H.263p. In the selected codec list, Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 106 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...
  • Page 109 LDAP Dialed Prefix Specify the prefix for LDAP sync feature. The UCM6510 will automatically Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 107 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...
  • Page 110 (single trunk) with multiple DIDs. From User For example, "1234567" is the From User in From Header: sip:1234567@trunk.UCM6510.provider.com. Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 108 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 111: Table 34: Iax Trunk Configuration Parameters

    Enter the username to register to the trunk from the provider when Username "Register IAX Trunk" type is selected. Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 109 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...
  • Page 112 Fax to the default Email address in Fax setting page under web GUI->PBX->Internal Options->Fax/T.38. Fax Detection Note: If enabled, Fax Pass-through cannot be used. Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 110 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...
  • Page 113 SIP OPTIONS message sent to the device to check if the device is still online. The default setting is 60 seconds. Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 111 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 114: Direct Outward Dialing (Dod) Via Voip Trunks

    In this case, Company ABC would select the CEO's extension. After making the selection, click on the button to move the extension(s) to the "Selected Extensions" list. Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 112 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 115: Figure 47: Dod Extension Selection

    Once completed, the user will return to the Edit DOD page that shows all the extensions that are associated to a particular DOD. Figure 48: Edit DOD Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 113 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...
  • Page 116 This page intentionally left blank Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 114 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 117: Call Routes

    Configure the password for users to use this rule when making outbound Password calls. Privilege Level Select privilege level for the outbound rule. Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 115 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...
  • Page 118 PSTN line. In this case, 1 digit should be stripped before the call is placed. Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 116 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 119: Inbound Routes

    Click on to edit the inbound route.  Click on to delete the inbound route. INBOUND RULE CONFIGURATIONS Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 117 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 120: Table 36: Inbound Rule Configuration Parameters

     Call Queue  Default Destination Ring Group  Paging/Intercom  Voicemail Group   DISA  Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 118 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...
  • Page 121 Select the destination for the inbound call under the defined time condition.  Extension  Destination Voicemail  Conference Room  Call Queue  Ring Group Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 119 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 122: Blacklist Configurations

     Enter a number in "Add Blacklist Number" field and then click to add to the list. Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 120 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...
  • Page 123 "Blacklist Add' (default: *40) and "Blacklist Remove" (default: *41) from an extension. The feature code can be configured under web GUI->PBX->Internal Options->Feature Codes. Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 121 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...
  • Page 124 This page intentionally left blank Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 122 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 125: Conference Bridge

     The password has to be at least 4 characters. Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 123 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...
  • Page 126 "Play Hold Music For First Caller" is enabled. Music On Hold Music On Hold class can be set up under web UI->PBX->Internal Options->Music On Hold. Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 124 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 127: Join A Conference Call

    A call will be sent to this number to join it into the conference. Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 125 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 128: During The Conference

    If "Enable Caller Menu" is enabled, conference participant can input * to enter the IVR menu for the conference. Please see options listed in the table below. Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 126 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 129: Record Conference

    The UCM6510 allows users to record the conference call and retrieve the recording from web GUI->PBX- >Call Features->Conference. Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 127 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 130: Figure 51: Conference Recording

    The recording files will be listed as below once available. Users could click on to download the recording or click on to delete the recording. Figure 51: Conference Recording Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 128 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 131: Ivr

    The default timeout is 3 seconds. Response Timeout After playing the prompts in the IVR, the UCM6510 will wait for the DTMF Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 129 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...
  • Page 132  Queues  Page Group   IVR Prompt  Hangup  DISA  Dial By Name Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 130 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 133: Create Ivr Prompt

    Select the format (GSM or WAV) for the IVR prompt file to be recorded.  Select the extension to receive the call from the UCM6510 to record the IVR prompt. Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 131 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 134: Upload Ivr Prompt

    PC and click on to start uploading. Once uploaded, the file will appear in the IVR Prompt web page. Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 132 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 135: Language Settings For Voice Prompt

    To download and install voice prompt package in different languages from UCM6510 web GUI, click on "Check Prompt List" button. Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 133 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 136: Figure 55: Language Settings For Voice Prompt

    (latest version available V.S. current installed version), package size and options to upgrade or download the language. Figure 56: Voice Prompt Package List Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 134 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 137: Figure 57: New Voice Prompt Language Added

    A new language option will be displayed after successfully installed. Users then could select it to apply in the UCM6510 system voice prompt or delete it from the UCM6510. Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 135 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...
  • Page 138 This page intentionally left blank Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 136 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 139: Voicemail

    Announce Message Caller-ID If enabled, the caller ID of the user who has left the message will be Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 137 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 140: Voicemail Email Settings

    The UCM6510 can be configured to send the voicemail as attachment to Email. Click on "Voicemail Email Settings" button to configure the Email attributes and content. Figure 58: Voicemail Email Settings Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 138 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 141: Configure Voicemail Group

    The voicemail group can be configured under web GUI->PBX->Call Features->Voicemail Group. Click on "Create New Voicemail Group" to configure the group. Figure 59: Voicemail Group Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 139 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 142: Table 42: Voicemail Group Settings

    Voicemail Group Mailboxes The extensions need to have voicemail enabled to be listed in available mailboxes list. Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 140 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 143: Ring Group

    Configure the number of seconds to ring each member. If set to 0, it will keep ringing. The default setting is 30 seconds. Ring Timeout on Each Member Note: Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 141 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 144: Figure 61: Ring Group Configuration

    >Voicemail->Voicemail Email Settings, the voicemail can be sent to the ring group's Email address as attachment. Figure 61: Ring Group Configuration Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 142 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 145: Paging And Intercom Group

    Select available users from the left side to the paging/intercom group Members member list on the right.  Click on to edit the paging/intercom group. Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 143 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 146: Figure 63: Page/Intercom Group Settings

    Intercom Prefix is *80. To edit page/intercom feature code, click on "Feature Codes" in the "Paging/Intercom Group Settings" dialog. Or users could go to web GUI->PBX->Internal Options- >Feature Codes directly. Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 144 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 147: Call Queue

    Random Ring a random agent.  Round Robin Ring the agents in Round Robin scheduling with memory. Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 145 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...
  • Page 148 When the maximum value is reached, the caller will be treated with busy tone followed by the next calling rule after attempting to enter the queue. Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 146 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 149: Figure 65: Agent Login Settings

    >PBX->Internal Options->Feature Codes. The default feature code is *83 for "Agent Pause" and *84 for "Agent Unpause". Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 147 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...
  • Page 150 This page intentionally left blank Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 148 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 151: Extension Groups

    >Outbound Routes and select "Enable Filter on Source Caller ID". Both single extensions and extension groups will show up for users to select. Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 149 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 152: Figure 67: Select Extension Group In Outbound Route

    Figure 67: Select Extension Group in Outbound Route Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 150 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 153: Pickup Groups

    Select extensions from the list on the left side to the right side. Figure 68: Edit Pickup Group  Click on to delete the pickup group. Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 151 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...
  • Page 154 This page intentionally left blank Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 152 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 155: Music On Hold

    Click on next to the sound file to delete it from the selected Music On Hold Class. Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 153 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...
  • Page 156 After downloading, unzip the pack and upload the music files to the UCM6510. 2. Factory reset could also recover the MOH file on the UCM. Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 154 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 157: Fax/T.38

    ${FAXPAGES} : Number of pages in the Fax  ${VM_DATE} : The date and time when the Fax is received Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 155 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 158: Sample Configuration To Receive Fax From Pstn Line

    Analog Station: Select FXS port to be assigned to the extension. By default, it's set to "None".  Once selected, analog related settings for this extension will show up in "Analog Settings" section. Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 156 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 159: Figure 71: Configure Extension For Fax Machine

    Now the Fax configuration is done. When there is an incoming Fax calling to the PSTN number for the FXO port, it will send the Fax to the Fax machine. Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 157 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 160: Sample Configuration For Fax-To-Email

    5. Once successfully configured, the incoming Fax from external Fax machine to the PSTN line number will be converted to PDF file and sent to the Email address Faxtest@ucm6510mycompany.com as attachment. Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 158 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 161: Disa

    DISA's permission level with the outbound route's privilege level. If the DISA's permission level is higher than (or equal to) the outbound Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 159 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...
  • Page 162 "DISA". When dialing into DISA, users will be prompted with password first. After entering the correct password, a second dial tone will be heard for the users to dial out. Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 160 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 163: Blf And Event List

     Click on to edit the event list configuration.  Click on to delete the event list. Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 161 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 164: Table 48: Event List Settings

    Remote extension monitoring works on the UCM6510 via event list BLF, among Peer SIP trunks or Register SIP trunks (register to each other). Therefore, please properly configure SIP trunks on the Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 162 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...
  • Page 165 UCM6510 PBX. However, it might not work the other way around depending on whether the non- UCM6510 PBX supports event list BLF or remote monitoring feature. Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 163 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...
  • Page 166 This page intentionally left blank Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 164 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 167: Dial By Name

    IVR. The group name defined here will show up in the destination list when configuring IVR and inbound route. Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 165 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 168: Figure 78: Dial By Name Group In Ivr Key Pressing Events

    Figure 78: Dial By Name Group In IVR Key Pressing Events Figure 79: Dial By Name Group In Inbound Route Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 166 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 169: Figure 80: Configure Extension First Name And Last Name

    1 to 8 to select and call, or press 9 for results in next page. Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 167 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...
  • Page 170 This page intentionally left blank Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 168 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 171: Call Features

     Default code: #72. Call Park  Enter the code during active call to park the call. Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 169 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...
  • Page 172 Call Park During an active call, initiate blind transfer and then enter this code to park the call. Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 170 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...
  • Page 173 If there is an incoming call to an extension, the other extensions within the same pickup group can dial *8 directly to Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 171 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 174: Call Recording

    Figure 81: Download Recording File from CDR Page The above recorded call's recording files are also listed under the UCM6510 web GUI->CDR->Recording Files. Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 172 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 175: Call Park

    Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 173 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...
  • Page 176 This page intentionally left blank Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 174 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 177: Internal Options

    4 digits. Repetitive digits pattern Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 175 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...
  • Page 178 GXP series phones that support selecting extension to be provisioned via phone's LCD.  Auto Provision Extensions: 5000-6299 Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 176 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 179: Internal Options/Jitter Buffer

    RTP stream will be dropped. The default setting is "Disable". Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 177 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 180: Internal Options/Stun Monitor

    The default port number is 3478 if not specified. Configure the number of seconds between STUN Refreshes. The default STUN Refresh setting is 30 seconds. Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 178 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 181: Iax Settings

    Configure the number of IAX helper threads. The default setting is 10. IAX Max Thread Count Configure the maximum number of IAX threads allowed. The default Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 179 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 182: Iax Settings/Static Defense

    Enter the IP address or a range of IP addresses to be considered for call IP or IP Range number limits. Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 180 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...
  • Page 183 For example: 11.11.11.11 11.11.11.11/22.22.22.22. Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 181 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...
  • Page 184 This page intentionally left blank Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 182 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 185: Sip Settings

    "allowed" domains, each of which can direct the call to a specific context if desired. By default, all Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 183 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 186: Sip Settings/Misc

    Select the session timer mode. The default setting is "Accept". The options are: Session Timers  Originate Always request and run session timer. Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 184 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 187: Sip Settings/Tcp And Tls

    TLS Self-Signed CA self-signed certificate, including server's public key. This file will be renames as "TLS.ca" automatically. Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 185 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 188: Sip Settings/Nat

    Local Network Address A sample configuration could be as follows: 192.168.0.0/16 Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 186 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 189: Sip Settings/Tos

    Configure whether the Remote-Party-ID should be sent or not. The Send Remote Party ID default setting is "No". Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 187 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...
  • Page 190 If enabled, "user=phone" will be added to URI that contains a valid phone Add "user=phone" to URI number. The default setting is "No". Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 188 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 191: Status And Reporting

    Users could see all the configured trunk status in this section. Figure 83: Trunk Status Table 63: Trunk Status Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 189 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 192: Extensions

    Click on [ - ] to hide the status detail table. EXTENSIONS Users could see all the configured extension status in this section. Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 190 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 193: Table 64: Extension Status

    Click on "Extensions", the web page will redirect to extension configuration page which can also be accessed via web GUI->PBX->Basic/Call Routes->Extensions.  Click on to refresh the extension status. Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 191 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 194: Queues

    Click on [ + ] to expand the call queue detail.  Click on [ - ] to hide the call queue detail. Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 192 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 195: Conference Rooms

    Table 66: Interface Status Indicators Disconnected Connected but not configured Connected and idle Connected and in use Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 193 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...
  • Page 196 Power supply is working Power supply is abnormal No power supply LAN/WAN/Heart Beat Connected Not connected Digital Port T1/E1/J1 Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 194 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 197: Digital Channels Status

    Click on [ - ] to hide the interface details. DIGITAL CHANNELS STATUS This section displays the status of the digital trunks on the UCM6510. Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 195 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 198: Parking Lot

    0, the caller who parks the call will be called back. Other operations are also available in parking lot status section: Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 196 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 199: System Status

    Core version. Base Base version. Program Program version. This is the main software release version. Recovery Recovery version. Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 197 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 200: Network

    USB disk USB disk will display if connected.  SD Card SD Card will display if connected. Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 198 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 201: Resource Usage

    Status->Resource Usage, the current CPU usage and Memory usage are shown in the pie chart. Figure 90: System Status->Resource Usage Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 199 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 202: System Events

    Detect Cycle: The UCM6510 will initiate the admin password check based on this cycle. Users can enter the number and then select second(s)/minute(s)/hour(s)/day(s) to configure the cycle. Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 200 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 203: Figure 93: System Events->Alert Events Lists: Memory Usage

    Detect Cycle: The UCM6510 will check the system update based on this cycle. Users can enter the number and then select second(s)/minute(s)/hour(s)/day(s) to configure the cycle. Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 201 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 204: Alert Log

    Users could add administrator's Email address under web GUI->Status->System Events->Alert Contact to send the alert notification to. Up to 10 Email addresses can be added. Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 202 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 205: Cdr

    External calls External calls are calls sent from one trunk to another trunk, which are not sent to Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 203 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 206: Figure 99: Call Report

    In the following picture, the second entry has audio recording file for the call. Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 204 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 207: Downloaded Cdr File

    It starts with "ext-did", and "XXXXX" content varies case by case, which also relate to the order when the trunk is created. ext-local: internal calls between local extensions. Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 205 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 208: Figure 102: Downloaded Cdr File Sample - Source Channel And Dest Channel 1

    Hangup: the call is hung up from the dialplan. This indicates there are some errors or it has run into Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 206 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 209: Statistics

    By day (of the specified month for the year).  By hour (of the specified date).  By range. For example, 2013-01 To 2013-03. Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 207 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 210: Recording Files

    Multiple entries are allowed. For example, "192.168.40.3/255.255.255.255" denies access from all IP addresses except 192.168.40.3. Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 208 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 211: Table 73: Cdr Api Uri Parameters

    (The pattern "0-0" will match all extension containing 4 as the non-numerical and empty strings). second digit/character). Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 209 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...
  • Page 212 Query 1: Request all records of calls placed on extension 5300 which last between 8 and 60 seconds (inclusive), with results in CSV format. https://192.168.254.200:8088/cdrapi?format=CSV&caller=5300&minDur=8&maxDur=60 -OR- https://192.168.254.200:8088/cdrapi?caller=5300&minDur=8&maxDur=60 Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 210 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...
  • Page 213 Query 5: Request all records during July 2013 Central Standard Time, 200 at a time, with results in CSV format. https://192.168.254.200:8088/cdrapi?startTime=2013-07-01T00:00:00-06:00&endTime=2013-07-31T23:59:59- 06:00&numRecords=200&offset=0 -THEN- https://192.168.254.200:8088/cdrapi?sstartTime=2013-07-01T00:00:00-06:00&endTime=2013-07-31T23:59:59- 06:00&numRecords=200&offset=200 -THEN- https://192.168.254.200:8088/cdrapi?startTime=2013-07-01T00:00:00-06:00&endTime=2013-07-31T23:59:59- 06:00&numRecords=200&offset=400 Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 211 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...
  • Page 214 62,,5300,5301,from-internal,"pn01" <5300>,SIP/5300-00000000,SIP/5301- 00000001,Dial,SIP/5301,60,,2013-12-03 11:46:40,2013-12-03 11:46:43,2013-12-03 11:46:49,9,6,ANSWERED,DOCUMENTATION,1386092800.0,EXT,5300,5301,s 63,,5300,5301,from-internal,"pn01" <5300>,SIP/5300-00000000,SIP/5301- 00000001,Dial,SIP/5301,60,,2013-12-03 14:01:41,2013-12-03 14:01:43,2013-12-03 14:01:46,5,3,ANSWERED,DOCUMENTATION,1386100901.0,EXT,5300,5301,s 64,,5300,5301,from-internal,"pn01" <5300>,SIP/5300-00000002,SIP/5301- 00000003,Dial,SIP/5301,60,,2013-12-03 14:02:23,2013-12-03 14:02:27,2013-12-03 14:02:31,8,4,ANSWERED,DOCUMENTATION,1386100943.2,EXT,5300,5301,s Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 212 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...
  • Page 215 "end": "2013-12-03 14:02:31", "duration": "8", "billsec": "4", "disposition": "ANSWERED", "amaflags": "DOCUMENTATION", "uniqueid": "1386100943.2", "userfield": "EXT", "channel_ext": "5300", "dstchannel_ext": "5301", "service": "s" } Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 213 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...
  • Page 216 This page intentionally left blank Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 214 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 217: Upgrading And Maintenance

    Table 74: Network Upgrade Configuration Upgrade Via Allow users to choose the firmware upgrade method: TFTP, HTTP or HTTPS. Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 215 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 218: Upgrading Via Local Upload

    PC. The default firmware file name is ucm6510fw.bin Figure 107: Local Upgrade 4. Click on to start upgrading. Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 216 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 219: Figure 108: Upgrading Firmware Files

    6. Click on "OK" to reboot the UCM6510 and check the firmware version after it boots up. Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 217 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 220: No Local Firmware Servers

    The UCM6510 configuration can be backed up locally or via network. The backup file will be used to restore the configuration on UCM6510 when necessary. Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 218 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 221: Local Backup

    Besides local backup, users could backup the voice records/voice mails/CDR/FAX in a daily basis to a remote server via SFTP protocol automatically under web GUI->Maintenance->Backup->Data Sync. Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 219 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 222: Restore Configuration From Backup File

    PC to upload on the UCM6510. Once the uploading is done, this backup file Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 220 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 223: Cleaner

     The uploaded back file size must be under 10MB. CLEANER Users could configure to clean the Call Detail Report/Voice Records/Voice Mails/FAX automatically under web GUI->Maintenance->Cleaner. Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 221 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 224: Reset And Reboot

     All: All the configurations and data will be reset to factory default. Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 222 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 225: Syslog

    Too many syslog print might cause traffic and affect system performance. Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 223 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 226: Troubleshooting

    Enter the target host in host name or IP address. Then press "Start" button. The output result will dynamically display in the window below. Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 224 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 227: Traceroute

    Figure 117: Traceroute PRI/SS7/MFC/R2 SIGNALING TRACE Please see section [DIGITAL TRUNK TROUBLESHOOTING] Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 225 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 228: Analog Record Trace

    5. Make a call via the analog port that has the issue. 6. Once done, click on "Stop". 7. Click on "Download" to download the analog record trace. Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 226 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 229: Figure 118: Troubleshooting Analog Trunks

    After capturing the trace, users can download it for basic analysis. Or you can contact Grandstream Technical support in the following link for further assistance if the issue is not resolved. http://www.grandstream.com/index.php/support Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 227 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...
  • Page 230 This page intentionally left blank Firmware Version 1.0.0.25 UCM6510 IP PBX User Manual Page 228 of 229 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 231: Firmware Version 1.0.0.25 Ucm6510 Ip Pbx User Manual

    Thank you again for purchasing Grandstream UCM6510 IP PBX appliance, it will be sure to bring convenience and color to both your business and personal life. * Asterisk is a Registered Trademark of Digium, Inc.

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