Chapter Eight; Service Information - Hologic ThinPrep Operator's Manual

8
S I
ERVICE NFORMATION
C h a p t e r E i g h t

Service Information

Corporate Address
Hologic, Inc.
250 Campus Drive
Marlborough, MA 01752 USA
Business Hours
Hologic's business hours are 8:30 a.m. to 5:30 p.m. EST Monday through Friday, excluding holidays.
Customer Service
Product orders, which include standing orders, are placed through Customer Service by phone
during business hours at 1-800-442-9892 Option 5 or 508-263-2900.
Orders can also be faxed to the attention of Customer Service at 508-229-2795.
Warranty
A copy of Hologic's limited warranty and other terms and conditions of sale may be obtained by
contacting Customer Service at the numbers listed above.
Technical Support
®
For questions about ThinPrep Imaging System issues and related application issues, representatives
from Technical Support are available by phone 7:00 a.m. to 7:00 p.m. EST Monday through Friday at
1-800-442-9892 Option 6 or 508- 263-2900.
Service contracts can also be ordered through Technical Support.
Protocol for Returned Goods
For returns on warranty-covered ThinPrep Imaging System accessory and consumable items, contact
Technical Support.
Service contracts can also be ordered through Technical Support.
Review Scope Operator's Manual 8.1