Xerox 8830 Service Manual page 392

Message Display Entry Chart
The table below shows scanner fault messages, the probable cause, what to do to clear the
fault, and a reference to consult If the problem still exists.
MESSAGE DISPLAYED
CONTROLLER FAULT • 60000001
MEMORY FULL. RESCAN DOCUMENT
AFTER CURRENT PRINT JOB COM-
PLETES.
CONTROLLER FAULT - 50000002
MEMORY FULL. PRINT SCANNED
PAGES BEFORE RESCANNING DOCU-
MENT.
WIDTH DETECTION FAILED.
PLEASE ENTER WIDTH OF THE CEN-
TER REGISTERED DOCUMENT.
CONTROLLER FAULT - 50000003.
60000004
INTERNAL FAULT. CALL FOR SERVICE.
CONTROLLER FAULT • 50000007
CONTROLLER FAULT • 50000008
SCANNER FAULT - 5000000A
INTERNAL FAULT. CALL FOR SERVICE.
NORMALIZE CAMERAS FAILED
CLOCK CYCLES CONTINUOUSLY ON
8830 DOS CONTROL PANEL.
Service Call Procedures
Table 1 Message Display Entry Chart
CAUSE
It is possible for the system to process several jobs ahead
of the job which Is currently printing, but if features like
Automatic Scaling. Rotation, or Size Detection are
enabled the Controller may be required to store the entire
Job in Display List Memory PRIOR to printing. (More
Image enhancements require more memory space.)
Sometimes these image enhancements consume all the
available Display List Memory and the printing operation
halts.
The system could not determine the width of the docu-
ment being scanned. The minimum input document size
is 4.5 x 5.5 Inches. If the document is smaller than this,
the scanner is not mechanically capable of detecting and
feeding the document. Maximum document size is 36
Inches. (40 Inch documents can be Input into the scanner,
but will have edges cropped off.)
The software controlling the 7356 Scanner received an
unrecognized request from the software controlling the
8830 DDS Control panel, or operating system.
The software controlling the scanner had an unexpected
failure when requesting an operation from the scanner.
This can occur If the 7356 Scanner la powered off without
rebooting the 8830 Controller.
7358 Scanner media jam occurred either during scan or
during media ejection from scanner.
8830 Controller software failure.
7356 Scanner failed to normalize.
CLEARANCE PROCEDURE
Remove the current job, wait for previous
scans to finish printing. End the current
set of prints, and rescan the current doc-
ument,
The operator is prompted to enter the
document width, and advised that the
document must be center registered.
Documents that are too small in width
will either result in misfeeds or jams, and
will have to be manually removed from
the scanner.
If the faults do not clear automatically,
reboot the 8830 DDS in the following
order: 7356 Scanner, 8830 Controller,
8830 Printer.
Reboot the 8830 DDS In the following
order: 7366 Scanner, 8830 Controller,
8830 Printer.
Manually remove the jammed document.
Rescan it If necessary.
Reboot the 8830 DDS In the following
order: 7356 Scanner, 8830 Controller,
8830 Printer.
None.
Refer to 1.3 RAP in this service manual.
3/98
1-6
IF THE PROBLEM STILL
EXISTS:
The addition of more memory space
will resolve this problem, as It
Increases the ability of the Controller
to process large and complex jobs
with these options enabled.
Direct the customer to enter the width
and length of the document. Also
inform customer as to document size
limits.
Run the scanner diagnostic tests
from a laptop computer.
Run the scanner diagnostic tests
from a laptop computer.
Reboot the 8830 DDS in the following
order: 7356 Scanner, 8830 controller,
8830 Printer.
Run the scanner diagnostic tests
from a laptop computer.
Go to the 7356 Scanner Service
Manual, Initial Actions / Systems
Checks.
Run the scanner diagnostic tests
from a laptop computer.
8830 DDS