Call Records Service Overview - 3Com VCX V7000 Maintenance Manual

28 C 2: C
HAPTER ONFIGURING THE
Call Records Service
Overview
CDR Collection
C R S
ALL ECORDS ERVICE
A Call Detail Record (CDR) contains information about a processed call.
This information can include the identity of the calling and called parties,
the duration of the call, and the type of call. CDRs can be imported by
third-party billing platforms to generate billing statements.
In a VCX system, CDRs can be generated by a call processor or by an IP
Messaging server.
Call processor CDRs are collected by one or more VCX Accounting
■
services and then sent to the Call Records service. This chapter
describes how to set up this system.
IP Messaging CDRs are generated and collected by the IP Messaging
■
system. Refer to the IP Messaging Module Operations and System
Administration Guide for information.
Depending on your VCX system configuration, an Accounting service can
run on any of these servers:
IP Telephony and Messaging Server
■
IP Telephony Server
■
Call Server
■
The Accounting service collects CDRs for the server on which it runs,
which then provides the CDRs to the Call Records service.
The Call Records service can run on any of these servers:
IP Telephony and Messaging Server
■
IP Telephony Server
■
Call Records Server (a standalone server, usually located in a regional
■
office)
You can use a CDR utility, such as the VCX Call Reports application, to
create CDR reports. You can import CDRs from either an Accounting
service or, more typically, from the Call Records service and generate
calling usage reports.
A VCX system requires only one Call Records service to manage all the
Accounting services. The Call Records service collects CDRs from an
Accounting service, by default, every 10 minutes. Each Accounting
service collects CDRs in one of four CDR working files (cdrworking1, ...