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Canon C9075 PRO Operating Manual

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Maintenance Guide
Please read this guide before operating this product.
After you finish reading this guide, store it in a safe place for future reference.
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Table of Contents
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  Summary of Contents for Canon C9075 PRO

  • Page 1 Maintenance Guide Please read this guide before operating this product. After you finish reading this guide, store it in a safe place for future reference.
  • Page 3 ADVANCE C9075 PRO/C9065 PRO C7065/C7055 Maintenance Guide...
  • Page 4: Manuals For The Machine

    Manuals for the Machine The manuals for this machine are divided as follows. Please refer to them for detailed information. Guides with this symbol are included on the accompanying CD-ROM. (See footnote on the Guides with this symbol are printed manuals. next page.) •...
  • Page 5 Machine - Before You Start Using This Machine - How to Use This Manual - Basic Operations - Optional Products (imageRUNNER ADVANCE C9075 PRO/C9065 PRO) - Optional Products (imageRUNNER ADVANCE C7065/C7055) - Settings/Registration - Problem Solving - Maintenance - Practical Workflows...
  • Page 6: How This Manual Is Organized

    Chapter 2 Appendix Chapter 3 Includes the index. Considerable effort has been made to ensure that this manual is free of inaccuracies and omissions. However, as we are constantly improving our products, if you need an exact specification, please contact Canon.
  • Page 7: Table Of Contents

    Contents Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii How To Use This Manual .
  • Page 8 Contacting Your Local Authorized Canon Dealer ........
  • Page 9: Preface

    Preface Thank you for purchasing the Canon imageRUNNER ADVANCE C9075 PRO/C9065 PRO/C7065/C7055. Please read this manual thoroughly before operating the product to familiarize yourself with its capabilities, and to make the most of its many functions. After reading this manual, store it in a safe place for future reference.
  • Page 10: Keys Used In This Manual

    Screen shots of the touch panel display used in this manual are those taken when the following optional equipment is attached to the imageRUNNER ADVANCE C9075 PRO : the Duplex Color Image Reader Unit-A1, Super G3 FAX Board, Copy Tray-P1, Paper Deck Unit-A1.
  • Page 11: Illustrations Used In This Manual

    Illustrations Used in This Manual Illustrations used in this manual are those displayed when the imageRUNNER ADVANCE C9075 PRO has the following optional equipment attached to it: the Duplex Color Image Reader Unit-A1, Super G3 FAX Board, Copy Tray-P1, Paper Deck Unit-A1.
  • Page 12: Trademarks

    PROVIDED HEREIN, INCLUDING WITHOUT LIMITATION, THEREOF, WARRANTIES AS TO MARKETABILITY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OF USE OR AGAINST INFRINGEMENT OF ANY PATENT. CANON INC. SHALL NOT BE LIABLE FOR ANY DIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY NATURE, OR LOSSES OR EXPENSES RESULTING FROM THE USE OF...
  • Page 13: Routine Maintenance

    Routine Maintenance This chapter describes how to load paper, perform routine cleaning operations, and replace consumables, such as toner and staple cartridges. Paper Drawers ....................1-2 Loading Paper .
  • Page 14: Paper Drawers

    Paper Drawers This section describes how to load paper into the paper drawers. • The following paper sizes can be loaded into Paper Drawers Paper Drawer left and right: LTR Paper Drawer 3 and 4: 12" × 18", 11" × 17", LGL, LTR, LTRR, STMTR, EXEC and custom size (5 1/2" × 7 1/8" to 13" × 19 1/4" (139.7 mm × 182.0 mm to 330.2 mm ×...
  • Page 15 Press and release the button on the paper drawer in which you want to load paper . Grip the handle, and pull out the paper drawer until it stops . Paper Drawers...
  • Page 16 It is not a malfunction. (This especially happens in low room temperature.) • For high-quality printouts, use paper recommended by Canon. • Before loading paper, always fan the sheets several times, and align the edges to facilitate feeding.
  • Page 17 • Paper drawer Right and Left hold approximately 1250 sheets of paper (17 lb bond (64 g/m )) or 1100 sheets of paper (20 lb bond (80 • Paper drawer 3 and 4 hold approximately 680 sheets of paper (17 lb bond (64 g/m )) or 550 sheets of paper (20 lb bond (80 g/m •...
  • Page 18: Adjusting A Paper Drawer To Hold A Different Paper Size

    Adjusting a Paper Drawer to Hold a Different Paper Size If you want to load a different paper size into a paper drawer, follow the procedure described below to adjust the paper drawer guides. Only LTR transparencies can be used. Make sure that the left guide is set to ‘LTR’ when loading transparencies in a paper drawer. If transparencies of a different size (other than LTR) are loaded in a paper drawer, the paper size and remaining amount of paper will not be detected correctly.
  • Page 19 Squeeze the lever on the front guide, as shown below . Without releasing the lever, slide the front guide to align it with the mark for the desired paper size . Front Guide Slide the guide until it clicks into place. Adjust the guides correctly to avoid causing a paper jam, dirty prints, or making the inside of the machine dirty.
  • Page 20: Loading Transparencies

    Loading Transparencies You can load the transparencies to the following paper source. • Paper Drawers of the main unit • Multi-purpose Tray • POD Deck Lite-A1 • Multi-drawer Paper Deck-A1 Unlike normal paper, transparencies have a specific printable surface to ensure the optimal reproduction of images. When the transparency is loaded in the paper drawer of the main unit, the side facing down is the one printed on.
  • Page 21: How To Load Tab Paper

    How to Load Tab Paper There are two kinds of tab paper: right order tab paper and reverse order tab paper. Right Order Tab Paper Reverse Order Tab Paper • You cannot make copies or prints on Tab Paper that is loaded in the Document Insertion Unit-H1/Document Insertion/Folding Unit-G1/ Document Insertion Unit-J1.
  • Page 22: Loading Tab Paper Into The Paper Drawer

    • For more information on aligning the size change plate, see “Changing the Paper Size for the Multi-drawer Paper Deck-A1, ” on p. 1-30. • For more information on selecting the paper size or type of the Document Insertion Unit-H1, see “Loading Paper, ” on p. 1-34. •...
  • Page 23 Load the tab paper into the paper drawer . • Paper which has been rolled or curled must be straightened out prior to use. • Make sure that the height of the paper stack does not exceed the limit mark at the back of the paper drawer.
  • Page 24 Gently push the paper drawer back into the machine until it clicks into place in the closed position . When returning the paper drawer to its original position, be careful not to get your fingers caught, as this may result in personal injury .
  • Page 25: Paper Deck Unit-A1/Pod Deck Lite-A1 (Optional)

    Paper Deck Unit-A1/POD Deck Lite-A1 (Optional) If you attach the Paper Deck Unit-A1/POD Deck Lite-A1 to the machine, you have one additional source of paper for printing jobs. The Paper Deck Unit-A1/POD Deck Lite-A1 holds up to 4,000 sheets of paper (17 lb bond (64 g/m )) or 3,500 sheets of paper (20 lb bond (80 g/m If the machine is in the Sleep mode (the touch panel is not displayed, and only the main power indicator is lit), you may not be able to open the...
  • Page 26 Rewrap any remaining paper in its original package, and store it in a dry place, away from direct sunlight. • For high-quality printouts, use paper recommended by Canon. • Before loading paper, always fan the sheets several times, and align the edges to facilitate feeding.
  • Page 27 Lift the feeding support roller . If the Paper Deck Unit-A1 is attached, proceed to step 4. • When loading paper, be sure to first lift the feeding support roller. If you load paper without raising the feeding support roller, it may become detached, and paper may not be fed properly.
  • Page 28 • Paper which has been rolled or curled must be straightened out before loading it into the paper deck. • Make sure that the height of the paper stack does not exceed the loading limit mark ( ) on the inside of the paper deck. •...
  • Page 29: Changing The Paper Size For The Pod Deck Lite-A1

    Changing the Paper Size for the POD Deck Lite-A1 This section explains how to change the paper size for the optional POD Deck Lite-A1. Register the desired paper size for the POD Deck Lite-A1 in Paper Settings (from the Settings/ Registration screen) .
  • Page 30 Remove the blue screw on the rear edge retainer using a coin, screwdriver or something similar . Remove the rear edge retainer . Remove the two blue screws on the outer size change plate using a coin, screwdriver or something similar .
  • Page 31 Remove the outer size change plate . Align the outer size change plate with the marks for the desired paper size that you want to load . (SRA3) 320mm 450mm 330mm 483mm 13 19 12 / 17 / 305mm 457mm A4/A3 12 18 11 17/LTR...
  • Page 32 Fix the outer size change plate with the two blue screws using a coin, screwdriver or something similar, while slightly holding its center front portion and pressing it towards you . Fix the screws by turning them in the clockwise direction. Fasten the left blue screw before fastening the right blue screw.
  • Page 33 Fix the rear edge retainer with the blue screw using a coin, screwdriver or something similar . Fix the screws by turning them in the clockwise direction. There are two screw holes for fastening the rear edge retainer. Make sure that it is fastened properly (aligned with the marks for the desired paper size) to prevent it from being installed at an angle.
  • Page 34 Align the inner size change plate with the marks for the desired paper size . 11 17/LTR 12 18 13 19 (SRA3) • Make sure to align the inner size change plate properly with the marks for the desired paper size. There are two locations with marks for the paper size on the top of the inner size change plate.
  • Page 35 Insert the correct deck base plate that matches the new paper size into the paper deck . If you are not using the deck base plate, move the paper deck away from the main unit and hang the deck base plate on the hook on the outer left side of the paper deck.
  • Page 36 Load the paper stack into the paper deck, and then lower the feeding support roller . When loading paper, take care not to cut your hands on the edges of the paper . • To load paper larger than LGL, first close the pod deck lite to raise the inside lifter, open the pod deck lite, and then load the paper. If you try to load paper larger then LGL when the inside lifter is at its lowest position, the paper may not be loaded properly, and paper jams may occur.
  • Page 37 Close the paper deck . The inside lifter automatically rises, and prepares the paper deck for feeding. When closing the paper deck, be careful not to get your fingers caught, as this may result in personal injury . 1-25 Paper Drawers...
  • Page 38: Multi-Drawer Paper Deck-A1 (Optional)

    Multi-drawer Paper Deck-A1 (Optional) If the Multi-drawer Paper Deck-A1 is attached, three paper sources are added to the paper sources of the standard paper deck attached to the machine. Up to 2,000 sheets of paper (20 lb bond (80 g/m )) each can be loaded into the upper, middle, and lower decks of the Multi-drawer Paper Deck-A1.
  • Page 39: Index

    that can be loaded. • Do not load the following types of paper into the Multi-drawer Paper Deck-A1. Doing so may cause a paper jam. Severely curled or wrinkled paper Envelopes Thin straw paper Heavy paper (more than 158 lb index (300 g/m Thin paper (less than 14 lb bond (52 g/m Paper which has been printed on using a thermal transfer printer (Do not print on the reverse side of this paper either.) •...
  • Page 40 • For instructions on loading transparencies, see “Loading Transparencies, ” on p. 1-8. • For high-quality printouts, use paper recommended by Canon. • Before loading paper, always fan the sheets several times, and align the edges to facilitate feeding. Load the paper stack into the paper deck .
  • Page 41 Do not subject the paper holder plate to shock when loading paper into the paper deck, as this may result in a malfunction or damage to the machine. • Paper which has been rolled or curled must be straightened out before loading it into the paper deck. •...
  • Page 42: Changing The Paper Size For The Multi-Drawer Paper Deck-A1

    Changing the Paper Size for the Multi-drawer Paper Deck-A1 This section explains how to change the paper size for the optional Multi-drawer Paper Deck-A1. Press the button on the paper deck that you want to adjust, and pull out the paper deck until it stops .
  • Page 43 Load the desired paper to approximately 3/8" (10 mm) in height . Slide the outer size change plate and inner size change plate to align them with the desired paper size . If you use a paper which length of the parallel edge to the feeding direction is longer than 18" (457.2 mm), slide the paper holder plate to the right edge, press the button on the paper holder plate, and then fold down the paper holder plate.
  • Page 44 Slide the paper holder plate to align it with the desired paper size, as shown below . Load all remaining paper whose size you want to change into the paper deck . Load the paper below the loading limit of the paper holder plate. When loading paper into the paper deck, take care not to cut your hands on the edges of the paper .
  • Page 45 Change the paper deck's size plate to match the new paper size . Gently push the paper deck back into the machine until it clicks into place in the closed position . The inside lifter automatically rises, and prepares the paper deck for printing. When returning the paper deck to its original position, be careful not to get your fingers caught, as this may result in personal injury .
  • Page 46: Document Insertion Unit-H1 (Optional)

    Document Insertion Unit-H1 (Optional) This section describes how to load paper into the Document Insertion Unit-H1. Loading Paper This section describes the procedure for feeding sheets using the Document Insertion Unit-H1. Adjust the slide guides to fit the paper size . To use the upper tray: ☐...
  • Page 47 For instructions on loading tab paper into the paper deck, see “Loading Tab Paper, ” on p. 1-8. • For high-quality printouts, use paper recommended by Canon. • Before loading paper, always fan the sheets several times, and align the edges to facilitate feeding. Also, you should always fan paper that has just been removed from a newly opened paper package.
  • Page 48 If you want to load paper into the lower tray: ☐ Load the paper face up. Select the desired paper size → press [Next] . Select the same paper size that is loaded in the Document Insertion Unit. To select an A or B series paper size, press [A/B-Size]. Select the desired paper type →...
  • Page 49: Document Insertion/Folding Unit-G1/Document Insertion Unit-J1 (Optional)

    Document Insertion/Folding Unit-G1/Document Insertion Unit- J1 (Optional) This section describes how to load paper into the Document Insertion/Folding Unit-G1/Document Insertion Unit-J1 Loading Paper Follow the procedure below to load paper into the Document Insertion/Folding Unit-G1/Document Insertion Unit-J1 Adjust the slide guides to fit the paper size . Load the paper stack into the document insertion unit .
  • Page 50 • Only load paper for use as a cover. • You cannot make copies or prints on paper that is loaded in the document insertion unit. • You can load 12 5/8" × 17 11/16", 12" × 18", 11" × 17", LGL, LTR, LTRR, and EXEC. •...
  • Page 51: Feeder

    Feeder Replace the stamp cartridge when this mark is faint or no longer visible. When replacing the stamp cartridge, take care not to allow toner to come into contact with your hands or clothing. If toner gets onto your hands or clothing, wash it off immediately with cold water. Replacing the Stamp Cartridge (Duplex Color Image Reader Unit-A1) Open the feeder cover .
  • Page 52 Remove the old stamp cartridge, using tweezers . Push in the new stamp cartridge until it clicks, using tweezers . • Make sure that the stamp cartridge is not protruding from the surface. • Insert the stamp cartridge properly, or paper jams may occur. Close the stamp cover .
  • Page 53 Close the cover of the document scanning area until it clicks . When closing the covers, be careful not to get your fingers caught, as this may result in personal injury . Close the feeder cover . • When closing the covers, be careful not to get your fingers caught, as this may result in personal injury . •...
  • Page 54: Staple Finisher-A1/Booklet Finisher-A1/Puncher Unit-Bf1/Inner Booklet Trimmer-A1 (Optional)

    • We recommend that you order staple cartridges from your local authorized Canon dealer before your stock runs out. • Remove the orange seal that holds the staples together after you place the staple cartridge into the staple case.
  • Page 55 Pull out the staple case from the stapler unit, holding it by its green tab . Turn over the staple case, and open the cover while pressing PUSH on both sides of the staple case . • Align the staple case as indicated in the diagram. •...
  • Page 56 Insert the new staple case . Remove the white seal fixing the staples by pulling it straight out . Make sure that you pull the seal straight out. If you pull it out at an angle, it may tear. Close the staple case cover . 1-44 Staple Finisher-A1/Booklet Finisher-A1/Puncher Unit-BF1/Inner Booklet Trimmer-A1 (Optional)
  • Page 57 Gently push the staple case into the stapler unit, until it is securely in place . Always make sure to insert the staple case far as it can go. Close the front cover of the finisher . When closing the front cover of the finisher, be careful not to get your fingers caught, as this may result in personal injury . 1-45 Staple Finisher-A1/Booklet Finisher-A1/Puncher Unit-BF1/Inner Booklet Trimmer-A1 (Optional)
  • Page 58: Removing Trim Waste

    Removing Trim Waste When the trim waste tray of the Inner Booklet Trimmer-A1 becomes full, a screen prompting you to remove the trim waste appears on the touch panel display. Follow the procedure described below to remove the trim waste. •...
  • Page 59 Discard the trim waste into a receptacle . Make sure that the trim waste tray is completely emptied. Return the trim waste tray to its original position . Always make sure to insert the trim waste tray far as it can go. Close the front cover of the finisher .
  • Page 60: Replacing The Staple Cartridge In The Saddle Stitcher Unit

    Since both the front and inner staple cartridges need to be replaced when staples run out in the saddle stitcher unit, we recommend that you order staple cartridges from your local authorized Canon dealer before your stock runs out. Open the front cover of the finisher .
  • Page 61 Pull out the staple case, holding it by its tab . Press the light blue area on both sides of the staple cartridge, and then open the staple case cover . Hold the staple case cover by its left and right sides, and then lift it and slide it off. Lift and pull out the empty staple cartridge .
  • Page 62 Insert the new staple cartridge until it clicks into place . When replacing the staple cartridges, replace both the front and back staple cartridges. Close the staple case cover . Return the staple case to its original position in the saddle stitcher unit, making sure to align the arrow on the staple case with the arrow on the saddle stitcher unit, as shown below .
  • Page 63 Gently push the saddle stitcher unit back into the machine . Always make sure to insert the saddle stitcher far as it can go. When returning the saddle stitcher unit to its original position, be careful not to get your fingers caught, as this may result in personal injury .
  • Page 64: Removing Punch Waste

    Removing Punch Waste When the punch waste tray of the Puncher Unit-BF1 becomes full, a screen prompting you to remove the punch waste appears on the touch panel display. Follow the procedure described below to remove the punch waste. • Take care when handling the optional equipment that is attached to the machine.
  • Page 65 Discard the punch waste into a receptacle . Make sure that the punch waste tray is completely emptied. Return the punch waste tray to its original position . Always make sure to insert the punch waste tray far as it can go. If the punch waste tray is not securely in place, you cannot make copies or prints in the Hole Punch mode.
  • Page 66: Staple Finisher-B1/Booklet Finisher-B1/External 2/3 Hole Puncher-A1 (Optional)

    C7065/C7055). • We recommend that you order staple cartridges from your local authorized Canon dealer before your stock runs out. • Remove the orange seal that holds the staples together after you place the staple cartridge into the staple case.
  • Page 67 Lift and pull out the staple case from the stapler unit, holding it by its green tab . Place the staple case, as shown below, press the area indicated by PUSH, and then lift up the staple cartridge . Pull out the staple cartridge . Insert the new staple cartridge .
  • Page 68 Remove the seal holding the staples together, by pulling it straight out, and then down . Make sure that you pull the seal straight out, and then down. If you pull it out at an angle, it may tear. Gently push the staple case into the stapler unit, until it is securely in place . Close the front cover of the finisher .
  • Page 69: Replacing The Staple Cartridge In The Saddle Stitcher Unit

    This procedure is necessary only if the Booklet Finisher-B1 is attached. • We recommend that you order staple cartridges from your local authorized Canon dealer before your stock runs out. • Remove the black part on the end before inserting the staple cartridge.
  • Page 70 Grip the saddle stitcher unit by its handle, and pull it out of the finisher until it stops . Saddle Stitcher Unit Pull the stapler unit of the saddle stitcher unit towards you, and then push it up . Staple Unit of the Saddle Stitcher Unit Pull out the empty staple cartridge, holding it by its left and right sides .
  • Page 71 Insert the new staple cartridge . Push the staple cartridge in until it clicks into place. • Only one front and rear staple cartridge can be inserted at a time. • When replacing the staple cartridges, replace both the front and back staple cartridges. Pull the stapler unit of the saddle stitcher unit towards you, and then push it down into its original position .
  • Page 72: Removing Punch Waste

    Close the front cover of the finisher . When closing the front cover of the finisher, be careful not to get your fingers caught, as this may result in personal injury . When you have replaced the staple cartridge, be sure to manually reposition the staples in the saddle stitcher unit. (See e-Manual > Settings/Registration.) Removing Punch Waste When the punch waste tray of the External 2/3 Hole Puncher-A1 becomes full, a screen prompting you to remove the punch waste...
  • Page 73 Pull out the punch waste tray . Discard the punch waste . Make sure that the punch waste tray is completely emptied. Return the punch waste tray to its original position . If the punch waste tray is not securely in place, you cannot make prints in the Hole Punch mode. 1-61 Staple Finisher-B1/Booklet Finisher-B1/External 2/3 Hole Puncher-A1 (Optional)
  • Page 74 Close the front cover of the punch waste tray . When closing the front cover of the punch waste tray, be careful not to get your fingers caught, as this may result in personal injury . 1-62 Staple Finisher-B1/Booklet Finisher-B1/External 2/3 Hole Puncher-A1 (Optional)
  • Page 75: Replacing The Toner Cartridge

    Replacing the Toner Cartridge When the message <Replace the toner cartridge. (Black)> is displayed on the touch panel display, press [ ] on the bottom right and replace the toner cartridge for the displayed color. When the Black toner or all of the toners run out completely and prints can no longer be made, a screen with instructions on how to replace the toner cartridge appears on the touch panel display.
  • Page 76 Press [ If the Black toner or all of the toners run out, this step is not necessary. Open the toner replacement cover, holding both sides . Select the color of the toner you want to replace from the display on the control panel → press [Remove Toner Cartridges] .
  • Page 77 Wait for the internal cover to open automatically, and pull the toner cartridge out of the toner supply port . Black Toner Cartridge Cyan, Magenta, or Yellow Toner Cartridge If the internal cover does not automatically open because of reasons such as closing of the toner replacement cover, an error message is displayed.
  • Page 78 Twist the red protective cap of the new toner cartridge in the direction of the arrow to remove it . Do not touch the tip of the toner cartridge or subject it to shock by hitting it . Doing so may cause the toner cartridge to leak .
  • Page 79 Close the internal cover . Black Toner Cartridge Cyan, Magenta, or Yellow Toner Cartridge If the toner cartridge is not inserted, you cannot close the internal cover. When closing the internal cover, be careful not to get your fingers caught, as this may result in personal injury . Close the toner replacement cover .
  • Page 80: Routine Cleaning

    Routine Cleaning If the original is not copied clearly, clean the following parts of the machine. For high-quality printouts, we recommend cleaning these parts once or twice a month. • Platen glass • Feeder and the underside of the feeder •...
  • Page 81: Duplex Color Image Reader Unit-A1

    Duplex Color Image Reader Unit-A1 If originals that have been fed through the feeder have streaks or appear dirty, clean the feeder's scanning area. Do not dampen the cloth too much, as this may damage the original or break the machine . If the document feed scanning area is dirty, documents may not be scanned clearly, and the size of the document may not be detected correctly.
  • Page 82 Pull the lever above the feeder, and open the document scan cover . Open the document scan cover carefully, as not to scratch the platen glass . Open the inside cover . Clean the feed scanning area with a cloth dampened in water or a mild detergent, and then wipe the area with a soft dry cloth .
  • Page 83 Close the inside cover . Close the document scan cover . Close the feeder cover . • When closing the feeder cover, be careful not to get your fingers caught, as this may result in personal injury . • Be aware that the light emitted from the platen glass may be very bright when closing the feeder . •...
  • Page 84: Automatic Feeder Cleaning

    Automatic Feeder Cleaning If your originals have black streaks or appear dirty after scanning them through the feeder, clean the rollers of the feeder. • It takes approximately 20 seconds to clean the feeder. • Feeder Cleaning cannot be performed during printing. Press (Settings/Registration) →...
  • Page 85: Drum Cleaning

    Drum Cleaning Printed images may be light or distorted when the machine is used immediately after installation or after a long period time of not using the machine. If printed images are light or distorted, clean the drum inside the machine as necessary. •...
  • Page 86: Consumables

    To prevent moisture build-up, tightly wrap any remaining paper in its original package for storage. • For high-quality printouts, use paper recommended by Canon. • Some commercially available paper types are not suited for this machine. Contact your local authorized Canon dealer when you need to purchase paper. 1-74 Consumables...
  • Page 87 Toner comes in four colors: black, cyan, magenta, and yellow. Check the toner color that you need to replace before ordering toner from your local authorized Canon dealer. Also, when replacing the toner cartridge, make sure that you replace toner of the correct color.
  • Page 88: Stamp Cartridge

    Genuine Supplies Canon has developed and manufactured Toner, Parts, and Supplies specifically for use in this machine. For optimal print quality and for optimal machine performance and productivity, we recommend that you use Genuine Canon Toner, Parts, and Supplies. Contact your Canon Authorized Dealer or Service Provider for Genuine Canon Supplies.
  • Page 89 Contacting Your Local Authorized Canon Dealer ........
  • Page 90: Reducing The Frequency Of Paper Jams

    Reducing the Frequency of Paper Jams If paper jams occur frequently, even though there is no apparent problem with the machine, either one of the following two reasons may be the cause. Follow the instructions described below to reduce the frequency of paper jams. There are torn pieces of paper left inside the machine .
  • Page 91: Clearing Paper Jams

    Clearing Paper Jams If a paper jam occurs, a screen indicating the location of the paper jam appears on the touch panel display. Screens Indicating the Locations of Paper Jams The screen indicating the location of the paper jam and instructions on how to clear the paper jam appear on the touch panel display.
  • Page 92 When removing paper which has become jammed inside the machine, take care not to cut your hands or injure yourself on the inside of the machine . If you cannot remove the paper, contact your local authorized Canon dealer .
  • Page 93 Inspect all paper jam locations indicated on the touch panel display, and remove any jammed paper . See the appropriate pages below for instructions on finding and removing jammed paper. Or, you can follow the instructions on the touch panel display. •...
  • Page 94: Main Unit (Fixing Transport Unit)

    After you have removed all of the jammed paper in the locations indicated on the touch panel display, restore all levers and covers to their original positions . Continue to follow the procedure and instructions on the touch panel display . Once you have removed all of the jammed paper in locations other than the feeder, printing or copying resumes.
  • Page 95 Grip the green lever, and pull out the fixing transport unit . Remove any jammed paper . Open the edge guide and remove any jammed paper . Clearing Paper Jams...
  • Page 96 Open the inner output guide and remove any jammed paper . The fixing unit and its surroundings are subject to high-temperatures . When removing jammed paper, take care not to touch anything in this area . The inner output guide and its surroundings are subject to high-temperatures . When removing jammed paper, take care not to touch anything in this area .
  • Page 97 Open the 2-sided guide, and remove any jammed paper . Close the 2-sided guide . When closing the guide of the fixing transport unit, be careful not to get your fingers caught, as this may result in personal injury . Gently push the fixing transport unit back into its original position .
  • Page 98: Multi-Purpose Tray

    Gently close the front cover of the main unit . When closing the front cover of the main unit, be careful not to get your fingers caught, as this may result in personal injury . Follow the instructions on the touch panel display . The screen indicating the location of the paper jam repeatedly appears on the touch panel display until the paper jam is entirely cleared.
  • Page 99 Remove any jammed paper . Gently close the upper right cover until it clicks into place in the closed position . When closing the upper right cover of the main unit, be careful not to get your fingers caught, as this may result in personal injury .
  • Page 100: Right Cover Of The Machine (When The Multi-Drawer Paper Deck-A1 Is Attached)

    Right Cover of the Machine (When the Multi-drawer Paper Deck-A1 is attached) If a paper jam occurs in the right cover of the machine, a screen prompting you to remove the jammed paper appears on the touch panel display.Check the location of the paper jam, and follow the procedure described below, and the procedure that appears on the touch panel display, to remove the jammed paper.
  • Page 101 Close the lower right cover of the machine . When closing the cover, be careful not to get your fingers caught, as this may result in personal injury . Close the front cover of the multi-drawer paper deck . When closing the front cover of the multi-drawer paper deck, be careful not to get your fingers caught, as this may result in personal injury .
  • Page 102: Right Cover Of The Machine

    Right Cover of the Machine If a paper jam occurs in the right cover of the machine, a screen prompting you to remove the jammed paper appears on the touch panel display. Check the location of the paper jam, and follow the procedure described below, and the procedure that appears on the touch panel display, to remove the jammed paper.
  • Page 103 Open the lower right cover of the main unit . Remove any jammed paper . Gently close the lower right and upper right covers of the main unit until it clicks into place in the closed position . When closing the lower right and upper right covers of the main unit, be careful not to get your fingers caught, as this may result in personal injury .
  • Page 104: Left Cover

    If the Copy Tray-P1 is attached to the main unit, remove all output paper from the tray. It may be necessary to lift the Copy Tray-P1 up, depending on the paper jam. For more information, see e-Manual > Optional Products (imageRUNNER ADVANCE C9075 PRO/C9065 PRO), Optional Products (imageRUNNER ADVANCE C7065/C7055).
  • Page 105 If the Copy Tray-P1 is attached to the main unit, restore it to its original position. For more information, see e-Manual > Optional Products (imageRUNNER ADVANCE C9075 PRO/C9065 PRO), Optional Products (imageRUNNER ADVANCE C7065/C7055). When closing the left cover of the main unit, be careful not to get your fingers caught, as this may result in personal injury .
  • Page 106: Left Part Of The Machine (When The Buffer Pass Unit-F1 Is Attached)

    When removing paper which has become jammed inside the machine, take care not to cut your hands or injure yourself on the inside of the machine . If you cannot remove the paper, contact your local authorized Canon dealer .
  • Page 107 Open the left cover of the machine from the inner part of the buffer pass unit . Remove any jammed paper . Close the left cover of the machine . When closing the left cover of the machine, be careful not to get your fingers caught, as this may result in personal injury . 2-19 Clearing Paper Jams...
  • Page 108 Close the lower guide of the buffer pass unit . When closing the lower guide of the buffer pass unit, be careful not to get your fingers caught, as this may result in personal injury . Close the front cover of the buffer pass unit . When closing the front cover of the buffer pass unit, be careful not to get your fingers caught, as this may result in personal injury .
  • Page 109: Paper Drawers 3 And 4

    Paper Drawers 3 and 4 If a paper jam occurs inside Paper Drawers 3 or 4, a screen prompting you to remove the jammed paper appears on the touch panel display. Check the location of the paper jam, and follow the procedure described below, and the procedure that appears on the touch panel display, to remove the jammed paper.
  • Page 110: Paper Drawer (Right)

    Gently push the paper drawer back into the machine until it clicks into place in the closed position . When returning the paper drawer to its original position, be careful not to get your fingers caught, as this may result in personal injury .
  • Page 111 Grip the handle, and pull out the paper drawer until it stops . If the paper drawer seems to be stuck, do not pull it out by force. Push it back into the machine and try pressing the release button and pulling it out again.
  • Page 112: Paper Drawer (Left)

    Follow the instructions on the touch panel display . The screen indicating the location of the paper jam repeatedly appears on the touch panel display until the paper jam is entirely cleared. For more information, see “Screens Indicating the Locations of Paper Jams, ” on p. 2-3. Paper Drawer (Left) If a paper jam occurs inside Paper Drawer (Left), a screen prompting you to remove the jammed paper appears on the touch panel display.
  • Page 113 Remove any jammed paper . Gently push the paper drawer back into the machine until it clicks into place in the closed position . When returning the paper drawer to its original position, be careful not to get your fingers caught, as this may result in personal injury .
  • Page 114: Buffer Pass Unit-F1

    When removing paper which has become jammed inside the machine, take care not to cut your hands or injure yourself on the inside of the machine . If you cannot remove the paper, contact your local authorized Canon dealer .
  • Page 115 Open the upper guide of the buffer pass unit . Turn the feed dial, and remove any jammed paper . If the feed dial is turned to the right, the jammed paper comes out from the lower guide. If the feed dial is turned to the left, the jammed paper comes out from the upper guide.
  • Page 116 Close the upper guide of the buffer pass unit . When closing the upper guide of the buffer pass unit, be careful not to get your fingers caught, as this may result in personal injury . Close the lower guide of the buffer pass unit . When closing the lower guide of the buffer pass unit, be careful not to get your fingers caught, as this may result in personal injury .
  • Page 117: Duplex Color Image Reader Unit-A1 (Optional)

    Follow the instructions on the touch panel display . The screen indicating the location of the paper jam repeatedly appears on the touch panel display until the paper jam is entirely cleared. For more information, see “Screens Indicating the Locations of Paper Jams, ” on p. 2-3. Duplex Color Image Reader Unit-A1 (Optional) If a paper jam occurs in the Feeder, a screen prompting you to remove the jammed paper appears on the touch panel display.
  • Page 118 Remove any jammed originals . If there is difficulty in removing jammed paper, do not try to remove it forcibly, and proceed to step 4. Open the inner cover, holding it by its front tab . Turn the green feed dial, and remove any jammed originals . 2-30 Clearing Paper Jams...
  • Page 119 Close the inner cover . When closing the inner cover, be careful not to get your fingers caught, as this may result in personal injury . Close the feeder cover . When closing the feeder cover, be careful not to get your fingers caught, as this may result in personal injury . Lift the feeder, and remove any jammed originals .
  • Page 120: Paper Deck Unit-A1/Pod Deck Lite-A1 (Optional)

    Close the feeder . • Close the feeder gently to avoid catching your hand, as this may result in personal injury . • Be aware that the light emitted from the platen glass may be very bright when closing the feeder . Follow the instructions on the touch panel display .
  • Page 121 Remove any jammed paper from the feeding area . Paper can also be jammed in the feeding slot on the side of the main unit. Remove any jammed paper from the feeding slot. Reconnect the paper deck to the main unit . If the screen indicating the paper jam is no longer displayed after reconnecting the paper deck to the main unit, proceed to step 7.
  • Page 122 Press the open button to open the paper deck . The inside lifter descends automatically. Remove any jammed paper . Look carefully, as jammed paper may be difficult to see. Close the paper deck . When closing the paper deck, be careful not to get your fingers caught, as this may result in personal injury . 2-34 Clearing Paper Jams...
  • Page 123: Front Cover Of The Multi-Drawer Paper Deck-A1 (Optional)

    When removing jammed originals or paper, take care not to cut your hands on the inside of the machine . If you cannot remove the paper, contact your local authorized Canon dealer . Open the front cover of the multi-drawer paper deck .
  • Page 124 Remove any jammed paper . Turn the D-A2 dial in the direction of the arrow (counterclockwise) . Remove any jammed paper . Open the D-A3 guide . 2-36 Clearing Paper Jams...
  • Page 125 Remove any jammed paper . Turn the D-A4 dial in the direction of the arrow (counterclockwise) . Remove any jammed paper . 2-37 Clearing Paper Jams...
  • Page 126 Close the D-A3 guide . When closing the guide, be careful not to get your fingers caught, as this may result in personal injury . Close the D-A1 guide . When closing the guide, be careful not to get your fingers caught, as this may result in personal injury . Open the D-B1 guide until it locks into place .
  • Page 127 Remove any jammed paper . Turn the D-B2 dial in the direction of the arrow (counterclockwise) . Remove any jammed paper . 2-39 Clearing Paper Jams...
  • Page 128 Close the D-B1 guide . When closing the guide, be careful not to get your fingers caught, as this may result in personal injury . Close the front cover of the multi-drawer paper deck . When closing the front cover of the multi-drawer paper deck, be careful not to get your fingers caught, as this may result in personal injury .
  • Page 129: Paper Decks Of The Multi-Drawer Paper Deck-A1 (Optional)

    When removing jammed originals or paper, take care not to cut your hands on the inside of the machine . If you cannot remove the paper, contact your local authorized Canon dealer . If the machine is in the Sleep mode (the touch panel is not displayed, and only the main power indicator is lit), you may not be able to open the paper deck.
  • Page 130 Remove any jammed paper . Gently push the paper deck back into the machine until it clicks into place in the closed position . When returning the paper deck to its original position, be careful not to get your fingers caught, as this may result in personal injury .
  • Page 131: Document Insertion Unit-H1 (Optional)

    • When removing jammed originals or paper, take care not to cut your hands on the inside of the machine . If you cannot remove the paper, contact your local authorized Canon dealer . • The part of the Document Insertion Unit-H1 may interfere with the finisher when clearing jams . Lift up the insertion unit before removing jams from the finisher .
  • Page 132 Open the guide (I-I2), and remove any jammed paper . Close the guide (I-I2), and then the upper cover (I-I1) . When closing the guide and the upper cover, be careful not to get your fingers caught, as this may result in personal injury . Open the document insertion unit .
  • Page 133 Open the guide (I-I3) . Remove any jammed paper . Close the guide (I-I3) . When closing the guide, be careful not to get your fingers caught, as this may result in personal injury . 2-45 Clearing Paper Jams...
  • Page 134 Close the document insertion unit . When closing the document insertion unit, be careful not to get your fingers caught, as this may result in personal injury . Open the front cover of the document insertion unit . Open the guide (I-A1) . Remove any jammed paper .
  • Page 135 Close the guide (I-A1) . When closing the guide, be careful not to get your fingers caught, as this may result in personal injury . Open the guide (I-A2) . Turn the dial (I-A3) in the direction of the arrow (counterclockwise) . Remove any jammed paper .
  • Page 136 Close the guide (I-A2) . When closing the guide, be careful not to get your fingers caught, as this may result in personal injury . Close the front cover of the document insertion unit . When closing the front cover of the document insertion unit, be careful not to get your fingers caught, as this may result in personal injury .
  • Page 137: Insertion Unit Of The Document Insertion/Folding Unit-G1/Document Insertion Unit-J1 (Optional)

    When removing paper which has become jammed inside the machine, take care not to cut your hands or injure yourself on the inside of the machine . If you cannot remove the paper, contact your local authorized Canon dealer .
  • Page 138 Remove all of the paper that is not jammed . Remove any jammed paper . Close the top of the document insertion/folding unit/document insertion unit . When closing the top cover of the document insertion/folding unit/document insertion unit, be careful not to get your fingers caught, as this may result in personal injury .
  • Page 139 Open the front cover of the document insertion/folding unit/document insertion unit . Open the insertion unit . Open the delivery unit, amd remove the jammed paper . 2-51 Clearing Paper Jams...
  • Page 140 Close the delivery unit . When closing the delivery unit, be careful not to get your fingers caught, as this may result in personal injury . Close the insertion unit . When closing the insertion unit, be careful not to get your fingers caught, as this may result in personal injury . Close the front cover of the document insertion/folding unit/document insertion unit .
  • Page 141: Inside The Insertion Unit Of The Document Insertion/Folding Unit-G1/Document Insertion Unit-J1

    When removing paper which has become jammed inside the machine, take care not to cut your hands or injure yourself on the inside of the machine . If you cannot remove the paper, contact your local authorized Canon dealer .
  • Page 142 Open the upper deliver guide . Remove any jammed paper . Open the insertion unit . Open the delivery unit, and remove the jammed paper . 2-54 Clearing Paper Jams...
  • Page 143 Close the delivery unit . When closing the delivery unit, be careful not to get your fingers caught, as this may result in personal injury . Close the upper delivery guide . When closing the upper delivery guide, be careful not to get your fingers caught, as this may result in personal injury . Open the lower delivery guide .
  • Page 144 Remove any jammed paper . Close the lower delivery guide . When closing the lower delivery guide, be careful not to get your fingers caught, as this may result in personal injury . Close the front cover of the document insertion/folding unit/document insertion unit . When closing the front cover of the document insertion/folding unit/document insertion unit, be careful not to get your fingers caught, as this may result in personal injury .
  • Page 145: Document Insertion/Folding Unit-G1 (Optional)

    When removing paper which has become jammed inside the machine, take care not to cut your hands or injure yourself on the inside of the machine . If you cannot remove the paper, contact your local authorized Canon dealer .
  • Page 146 Pull out the document insertion/folding unit . Push out any jammed paper toward the exit slot . Remove the jammed paper . Open the left guide . 2-58 Clearing Paper Jams...
  • Page 147 Remove any jammed paper . When there is a paper jam in the inside guide. When there is a paper jam in the outside guide. Open the right guide . Remove any jammed paper . 2-59 Clearing Paper Jams...
  • Page 148 Close the right guide . When closing the right guide, be careful not to get your fingers caught, as this may result in personal injury . Close the left guide . When closing the left guide, be careful not to get your fingers caught, as this may result in personal injury . Return the document insertion/folding unit to its original position .
  • Page 149 Close the lower delivery guide . When closing the lower delivery guide, be careful not to get your fingers caught, as this may result in personal injury . Close the front cover of the document insertion/folding unit . When closing the front cover of the document insertion/folding unit, be careful not to get your fingers caught, as this may result in personal injury .
  • Page 150: Paper Folding Unit-G1 (Optional)

    When removing paper which has become jammed inside the machine, take care not to cut your hands or injure yourself on the inside of the machine . If you cannot remove the paper, contact your local authorized Canon dealer .
  • Page 151 Remove any jammed paper . Pull out the paper folding unit (M-B1) . Open the left guide (M-B2) . 2-63 Clearing Paper Jams...
  • Page 152 Remove any jammed paper . When there is a paper jam in the inside guide. When there is a paper jam in the outside guide. Close the left guide (M-B2) . When closing the left guide, be careful not to get your fingers caught, as this may result in personal injury . 2-64 Clearing Paper Jams...
  • Page 153 Open the right guide (M-B3) . Open the guide as far as it can go. Remove any jammed paper . When there is a paper jam in the inside guide. When there is a paper jam in the outside guide. 2-65 Clearing Paper Jams...
  • Page 154 Close the right guide (M-B3) . When closing the right guide, be careful not to get your fingers caught, as this may result in personal injury . Push out any jammed paper toward the exit slot . Remove the jammed paper . 2-66 Clearing Paper Jams...
  • Page 155 Return the paper folding unit (M-B1) to its original position . When returning the paper folding unit to its original position, be careful not to get your fingers caught, as this may result in personal injury . Close the guide (M-A2) . When closing the guide, be careful not to get your fingers caught, as this may result in personal injury .
  • Page 156: Inside Of The Staple Finisher-A1/Booklet Finisher-A1 (Optional)

    When removing paper which has become jammed inside the machine, take care not to cut your hands or injure yourself on the inside of the machine . If you cannot remove the paper, contact your local authorized Canon dealer .
  • Page 157 Slide the guide (F-A) to align it with the mark . If the Booklet Finisher-A1 is attached If the Staple Finisher-A1 is attached This procedure is necessary only if the Puncher Unit-BF1 is attached, and the guide (F-A) is protruding. Open the guide (F-B1) .
  • Page 158 Remove any jammed paper . Close the guide (F-B1) . If you are using the Staple Finisher-A1, close the entrance guide. When closing the guide, be careful not to get your fingers caught, as this may result in personal injury . 2-70 Clearing Paper Jams...
  • Page 159 Open the guide (F-B2) . If you are using the Staple Finisher-A1, open the guide (F-B1). Remove any jammed paper . 2-71 Clearing Paper Jams...
  • Page 160 Close the guide (F-B2) . If you are using the Staple Finisher-A1, close the guide (F-B1). When closing the guide, be careful not to get your fingers caught, as this may result in personal injury . Turn the lower dial (F-B3) in the direction of the arrow (counterclockwise) . If you are using the Staple Finisher-A1, turn the dial (F-B2).
  • Page 161 Open the guide (F-B4), and remove any jammed paper . If you are using the Staple Finisher-A1, open the guide (F-B3), and remove any jammed paper. Close the guide (F-B4) . If you are using the Staple Finisher-A1, close the guide (F-B3). When closing the guide, be careful not to get your fingers caught, as this may result in personal injury .
  • Page 162: Saddle Stitcher Unit Of The Booklet Finisher-A1 (Optional)

    When removing paper which has become jammed inside the machine, take care not to cut your hands or injure yourself on the inside of the machine . If you cannot remove the paper, contact your local authorized Canon dealer .
  • Page 163 Open the guide (F-C2) . Turn the lower dial (F-C3) in the direction of the arrow (counterclockwise), to feed the jammed paper to the guide (F-C2) . Remove any jammed paper . 2-75 Clearing Paper Jams...
  • Page 164 Close the guide (F-C2) . When closing the guide, be careful not to get your fingers caught, as this may result in personal injury . Close the guide (F-C1) . When closing the guide, be careful not to get your fingers caught, as this may result in personal injury . If the lamp is ON, while pushing in the dial (F-C4), turn it in the direction of the arrow (counterclockwise) until the lamp turns off .
  • Page 165 Remove any jammed paper from the booklet tray . Pull out the saddle stitcher unit (F-C5) . Open the right cover of the saddle stitcher unit (F-C6) . Remove any jammed paper . 2-77 Clearing Paper Jams...
  • Page 166 Close the right cover of the saddle stitcher unit (F-C6) . When closing the right cover of the saddle stitcher unit, be careful not to get your fingers caught, as this may result in personal injury . If parts of the paper are left on top of the feeding belt, open the guide, and remove any parts of the paper left: ☐...
  • Page 167 ☐ Close the delivery guide. When closing the delivery guide, be careful not to get your fingers caught, as this may result in personal injury . This procedure is only required if the Inner Booklet Trimmer-A1 is not attached. Gently push the saddle stitcher unit (F-C5) back into the machine . Always make sure to push the saddle stitcher unit in as far as it can go.
  • Page 168: Inside The Top Cover Of The Staple Finisher-B1/Booklet Finisher-B1 (Optional)

    When removing paper which has become jammed inside the machine, take care not to cut your hands or injure yourself on the inside of the machine . If you cannot remove the paper, contact your local authorized Canon dealer .
  • Page 169 Remove any jammed paper . Close the top cover of the finisher . If you opened the insertion unit in step 1, gently push down the insertion unit back into its original position. When closing the top cover of the finisher, be careful not to get your fingers caught, as this may result in personal injury . Close the front cover of the finisher .
  • Page 170: Output Area Of The Staple Finisher-B1/Booklet Finisher-B1 (Optional)

    When removing paper which has become jammed inside the machine, take care not to cut your hands or injure yourself on the inside of the machine . If you cannot remove the paper, contact your local authorized Canon dealer .
  • Page 171 Open the top cover of the finisher . Top cover Open the delivery guide . Delivery Guide Remove any jammed paper . 2-83 Clearing Paper Jams...
  • Page 172 Close the delivery guide . When closing the delivery guide, be careful not to get your fingers caught, as this may result in personal injury . Close the top cover of the finisher . If you opened the insertion unit in step 2, gently push down the insertion unit back into its original position. When closing the top cover of the finisher, be careful not to get your fingers caught, as this may result in personal injury .
  • Page 173: Front Cover Of The Booklet Finisher-B1 (Optional)

    When removing paper which has become jammed inside the machine, take care not to cut your hands or injure yourself on the inside of the machine . If you cannot remove the paper, contact your local authorized Canon dealer .
  • Page 174 Tilt the upper delivery guide to the right, and remove any jammed paper . Springs are attached to the upper delivery guide, so it returns to its original position when released. Upper Delivery Guide When releasing the upper delivery guide, be careful not to get your fingers caught, as this may result in personal injury . Tilt the lower delivery guide to the right, and remove any jammed paper .
  • Page 175 Close the top cover of the finisher . If you opened the insertion unit in step 1, gently push down the insertion unit back into its original position. When closing the top cover of the finisher, be careful not to get your fingers caught, as this may result in personal injury . Close the front cover of the finisher .
  • Page 176: Saddle Stitcher Unit Of The Booklet Finisher-B1 (Optional)

    When removing paper which has become jammed inside the machine, take care not to cut your hands or injure yourself on the inside of the machine . If you cannot remove the paper, contact your local authorized Canon dealer .
  • Page 177 While pushing in the larger knob on the left, turn it in the direction of the arrow (clockwise) . Remove any jammed paper protruding from the saddle stitcher unit . Tilt the lower delivery guide to the right, and remove any jammed paper . Lower Delivery Guide 2-89 Clearing Paper Jams...
  • Page 178 Return the lower delivery guide to its original position . When returning the lower delivery guide to its original position, be careful not to get your fingers caught, as this may result in personal injury . Close the front cover of the finisher . When closing the front cover of the finisher, be careful not to get your fingers caught, as this may result in personal injury .
  • Page 179: Professional Puncher Integration Unit-B1 (Optional)

    • When removing jammed originals or paper, take care not to cut your hands on the inside of the machine . If you cannot remove the paper, contact your local authorized Canon dealer . • Do not place objects in the open space inside the Professional Puncher Integration Unit-B1, as this may cause the machine to malfunction .
  • Page 180 Remove any jammed paper . Close the guide (A) until it clicks into place . When closing the guide, be careful not to get your fingers caught, as this may result in personal injury . Turn the lever of the guide (B1) to the right, as shown below, and then open the guide (B1) until it clicks into place .
  • Page 181 Remove any jammed paper . Turn the lever of the guide (B1) to the left until it clicks into place . Open the guide (B2) until it clicks into place . Remove any jammed paper . 2-93 Clearing Paper Jams...
  • Page 182 Close the guide (B2) until it clicks into place . When closing the guide, be careful not to get your fingers caught, as this may result in personal injury . Close the front cover of the professional puncher integration unit . When closing the front cover of the professional puncher integration unit, be careful not to get your fingers caught, as this may result in personal injury .
  • Page 183: External 2/3 Hole Puncher-A1 (Optional)

    External 2/3 Hole Puncher-A1 (Optional) If a paper jam occurs inside the External 2/3 Hole Puncher-A1, a screen prompting you to remove the jammed paper appears on the touch panel display. Check the location of the paper jam, and follow the procedure described below, and the procedure that appears on the touch panel display, to remove the jammed paper.
  • Page 184 Open the top cover of the external 2/3 hole puncher . Remove any jammed paper from the external 2/3 hole puncher . Close the top cover of the external 2/3 hole puncher . When closing the top cover of the external 2/3 hole puncher, be careful not to get your fingers caught, as this may result in personal injury .
  • Page 185 Close the front cover of the external 2/3 hole puncher . When closing the front cover of the external 2/3 hole puncher, be careful not to get your fingers caught, as this may result in personal injury . Follow the instructions on the touch panel display . The screen indicating the location of the paper jam repeatedly appears on the touch panel display until the paper jam is entirely cleared.
  • Page 186: Clearing Staple Jams

    Clearing Staple Jams If a staple jam occurs, follow the procedure described below to remove the jammed staples. Staple Finisher-A1/Booklet Finisher-A1 (Optional) If a staple jam occurs in the stapler unit of the Staple Finisher-A1 or Booklet Finisher-A1, a screen prompting you to remove the jammed staples appears on the touch panel display.
  • Page 187 Push up the bracket on the staple case . Remove all of the jammed and protruding staples from the staple cartridge . Return the bracket on the staple case to its original position . Gently push the staple case back into the stapler unit until it is securely in place . Always make sure to insert the staple case far as it can go.
  • Page 188: Saddle Stitcher Unit Of The Booklet Finisher-A1 (Optional)

    Close the front cover of the finisher . When closing the front cover of the finisher, be careful not to get your fingers caught, as this may result in personal injury . Saddle Stitcher Unit of the Booklet Finisher-A1 (Optional) If a staple jam occurs inside the saddle stitcher unit of the Booklet Finisher-A1, a screen prompting you to remove the jammed staples appears on the touch panel display.
  • Page 189 Pull out the saddle stitcher unit (F-C5) . Pull out the staple case from the saddle stitcher unit . Hold the staple case by its left and right sides, and lower the bracket on the staple case . Remove the jammed staples from the staple cartridge . 2-101 Clearing Staple Jams...
  • Page 190 Return the bracket on the staple case to its original position . Return the staple case to its original position in the saddle stitcher unit . When returning the staple case, always make sure to the staple case is inserted until the arrows are aligned as shown in the diagram. Gently push the saddle stitcher unit back into the machine (F-C5) .
  • Page 191: Staple Finisher-B1/Booklet Finisher-B1 (Optional)

    Close the front cover of the finisher . When closing the front cover of the finisher, be careful not to get your fingers caught, as this may result in personal injury . Staple Finisher-B1/Booklet Finisher-B1 (Optional) If a staple jam occurs in the stapler unit of the Staple Finisher-B1 or Booklet Finisher-B1, a screen prompting you to remove the jammed staples appears on the touch panel display.
  • Page 192 Lift and pull out the staple case from the stapler unit, holding it by its green tab . Push down the tab on the staple case . Remove all of the staples that slide from the staple case . Return the tab on the staple case to its original position . 2-104 Clearing Staple Jams...
  • Page 193 Gently push the staple case back into the stapler unit until it is securely in place . Close the front cover of the finisher . Staple Finisher-B1 Booklet Finisher-B1 When closing the front cover of the finisher, be careful not to get your fingers caught, as this may result in personal injury . If there are no staples ready for stapling after the cover is closed, the stapler unit automatically performs a "dry"...
  • Page 194: Saddle Stitcher Unit Of The Booklet Finisher-B1 (Optional)

    Saddle Stitcher Unit of the Booklet Finisher-B1 (Optional) If a staple jam occurs inside the saddle stitcher unit of the Booklet Finisher-B1, a screen prompting you to remove the jammed staples appears on the touch panel display. Check the location of the staple jam, and follow the procedure described below, and the procedure that appears on the touch panel display, to remove any jammed staples.
  • Page 195 Pull out the staple cartridge containing the jammed staples, holding it by its left and right sides . On the staple case, push down Part A, and push up Part B . Remove any jammed staples, and return Part B to its original position . Return the staple cartridge to its original position .
  • Page 196 Pull the stapler unit of the saddle stitcher unit towards you, then push it down into its original position . Gently push the saddle stitcher unit back into its original position . Close the front cover of the finisher . When closing the front cover of the finisher, be careful not to get your fingers caught, as this may result in personal injury .
  • Page 197: List Of Error Messages

    List of Error Messages This section explains the various messages that appear on the touch panel display, along with possible causes and remedies. For explanations of messages that are not listed here, see e-Manual >Scan and Send, Using the Machine to Send/Receive a Fax and Network.
  • Page 198 Remove the paper from the output tray. Cause Prints from the previous job remain in the output tray. Remedy Remove the prints remaining in the output tray. Printing automatically resumes. Remove the paper from the booklet tray. Cause Prints from the previous job remain in the Booklet tray of the Booklet Finisher. Remedy Remove the prints remaining in the Booklet tray.
  • Page 199 Replace the staple cartridge of the Staple Finisher or Saddle Finisher stapler unit. (See “Replacing the Staple Cartridge in the Stapler Unit, ” on p. 1-42. (imageRUNNER ADVANCE C9075 PRO/C9065 PRO)), (See “Replacing the Staple Cartridge in the Stapler Unit, ” on p.
  • Page 200 The hard disk needs to be replaced. (Call service rep.) Cause The hard disk is not functioning properly, or is not attached. Remedy1 Contact your local authorized Canon dealer. Remedy2 If the optional Removable Hard Disk Kit is installed, check the hard disk. 2-112...
  • Page 201: List Of Error Codes Without Messages

    List of Error Codes without Messages If a job or operation does not complete successfully, check the error code, and perform the necessary operations according to the error code displayed. You can check the error code on the Details screen when you press [Log] on the Status Monitor/Cancel screen.
  • Page 202 # 406 Cause 1 The job failed because the medium was removed from the USB port while the job was in progress. Remedy Confirm that the medium is properly inserted, and then write the data again. Cause 2 While data, such as image data, was being transferred to the medium, some error occurred. Remedy Confirm the status of the medium and the file format.
  • Page 203 Turn the main power OFF, wait 10 or more seconds, and turn the main power back ON. If the machine still does not work normally, turn the main power OFF, disconnect the machine, and contact your local authorized Canon dealer. (See e-Manual > Before You Start Using This Machine.)
  • Page 204 Device information could not be delivered because a language that the client machine cannot handle was included in the device information. Remedy Contact your local authorized Canon dealer. #856 Cause The job was canceled because there was not enough free space on the hard disk to store the temporary data.
  • Page 205 # 860 Cause 1 A paper jam occurred during printing. Remedy Try printing again. Cause 2 You tried to print on a transparency sheet not made for this machine. Remedy Load transparencies made for this machine into the machine, and then try printing again. # 861 Cause An error occurred while processing PDL data or image data.
  • Page 206: If Memory Becomes Full During Scanning

    If Memory Becomes Full during Scanning If memory becomes full during the scanning of originals, a screen indicating that the memory is full appear on the touch panel display. The machine’s memory can store approximately 6,200 pages of scanned images. Approximately 6,000 pages of that total is shared by the various functions, including the Copy, Print, Mail Box, and Fax/I-Fax Inbox functions.
  • Page 207: Service Call Message

    Service Call Message If a malfunction occurs and the machine cannot operate normally, a screen prompting you to contact your local authorized Canon dealer is displayed. • Even when the machine cannot operate normally, some functions may still be available.
  • Page 208 Turn the main power switch OFF. ☐ Remove the power plug from the power outlet. When you contact your local authorized Canon dealer, have the following information available: Product name Details of the malfunction The error code displayed on the touch panel display...
  • Page 209: Setting The Limited Functions Mode From The Service Call Message Screen

    Setting the Limited Functions Mode from the Service Call Message Screen If the Service Call Message screen appears indicating a malfunction of a Finisher mode, you can clear it by turning the Limited Functions Mode ‘On’ to temporarily limit the use of the finishing modes. However, after the Limited Functions Mode is deactivated, the Service Call Message screen may appear again, unless the cause of the malfunction is removed.
  • Page 210: When The Power Does Not Turn On

    If you cannot operate the machine, even though the main power switch and the control panel power switch are both turned ON, always check that the breaker is not in the OFF position. If the breaker is in the OFF position, contact your local authorized Canon dealer without turning the breaker back ON. side) side) If the breaker is in the OFF position, do not switch the current leakage breaker back ON .
  • Page 211: Printer/Fax Driver Troubleshooting

    Printer/Fax Driver Troubleshooting See the "Troubleshooting" in the driver help to resolve problems when using the printer driver or fax driver for Windows. In this section, screens for the printer driver are used. 2-123 Printer/Fax Driver Troubleshooting...
  • Page 212 2-124 Printer/Fax Driver Troubleshooting...
  • Page 213: Chapter 3 Appendix

    Appendix This section includes the index. Index ..................... . . 3-2...
  • Page 214: Index

    Index Clearing paper jams, 2-95 Removing punch waste, 1-60 Abbreviations Used in This Manual, ix Fixing Transport Unit Clearing paper jams, 2-6 Front Guide, 1-7 Booklet Finisher-A1 Clearing paper jams, 2-68, 2-74 Clearing staple jams, 2-98, 2-100 Replacing the staple cartridge in the saddle stitcher unit, 1-48 Replacing the Staple Cartridge in the Stapler Unit, 1-42 Illustrations Used in This Manual, ix Booklet Finisher-B1...
  • Page 215 Paper Drawers Symbols Used in This Manual, vii Clearing paper jams, 2-21, 2-22, 2-24 Paper drawers About the paper drawers, 1-2 Adjusting to hold different paper size, 1-6 Front Guide, 1-7 Left Guide, 1-6 Toner cartridge Loading paper, 1-2 About the toner cartridge, 1-75 Replacing the toner cartridges, 1-63 Paper Folding Unit-G1 Clearing paper jams, 2-62...
  • Page 216 Index...
  • Page 218 CANON INC. 30-2, Shimomaruko 3-chome, Ohta-ku, Tokyo 146-8501, Japan CANON U.S.A., INC. One Canon Plaza, Lake Success, NY 11042, U.S.A. CANON CANADA INC. 6390 Dixie Road Mississauga, Ontario L5T 1P7, Canada CANON EUROPA N.V. Bovenkerkerweg 59-61 1185 XB Amstelveen, The Netherlands (See http://www.canon-europe.com/ for details on your regional dealer)