Service Call Request Function - Canon imageRUNNER 2525 Series Service Manual

Service Call Request Function

This machine has a function that allows users to request service call easily.
Service call can be easily requested by pressing the Check Counter key on the Control Panel and then the [Service Call] button.
This function is disabled by default and the [Service Call] button is not displayed. To enable the button, it is necessary to make
settings in service mode.
The flow of basic operations is shown below.
1. A service technician enables the Service Call button.
2. When a problem that requires service call request occurs, the user makes a service call request on the Service Call Request
screen.
3. The E-RDS function of this machine sends the service call request notification to the UGW server based on the service call
request made by the user.
4. Service Center analyzes the notification which the UGW has received, and provide customer support (support by telephone,
dispatch of service technician, etc.).
5. A service technician who visits the user site performs repair work and then performs the repair completion process after the
work is completed.
Enabling of the Service Call Request Function (Display of the Button)
In order to enable the service call request function and display the Service Call Request button, set "1 (Enabled)" for the following
service mode. (The default setting value is "0".)
• Service Mode > #SSSW > SW35 Bit1
NOTE:
In the case of a model for USA, the Service Call Request button will not be displayed even this setting is enabled (setting value
"1").
For the details on how to use the service call request function, refer to e-Manual > [Top] > [Troubleshooting] > [Service Call
Message] .
Service Call Request Completion Process
A service technician executes the following service mode to send the completion notification to the UGW server when the repair
work is completed.
• Service Mode > #E-RDS > SCALLCMP
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6. Troubleshooting