Troubleshooting
Collated printing does not work
Action
Step 1
a
From the control panel, navigate to:
> Settings >
b
Select Collate, and then press
c
Set Collate to On, and then press
d
Print the document.
Is the document collated correctly?
Step 2
a
From the document that you are trying to print, open the Print
dialog, and then select Collate.
b
Print the document.
Is the document collated correctly?
Step 3
a
Reduce the number of pages to print.
b
Print the document.
Is the document collated correctly?
Tray linking does not work
Action
Step 1
a
Check if the trays contain the same paper size and paper type.
b
Check if the paper guides are positioned correctly.
c
Print the document.
Do the trays link correctly?
Step 2
a
From the control panel, navigate to:
Settings > Paper > Tray Configuration > Paper Size/Type
For non-touch-screen printer models, press
through the settings.
b
Set the paper size and paper type to match the paper loaded
in the linked trays.
c
Print the document.
Do the trays link correctly?
> Print >
> Layout >
.
.
Yes
The problem is
solved.
The problem is
solved.
The problem is
solved.
Yes
The problem is
solved.
The problem is
solved.
to navigate
99
No
Go to step 2.
Go to step 3.
Contact
customer
support.
No
Go to step 2.
Go to step 3.