Olivetti DR N17 Service Manual page 359

7.6.1 Serial / Parallel
You were directed to this RAP because the printer does not respond to commands or the printer
responds incorrectly to commands sent from the Host; however, a configuration sheet can be printed.
Initial Actions
• Switch the printer power OFF.
• Disconnect and reconnect the host interface cable from the serial and/or parallel interface
port(s). Notify the customer if any visual signs of damage to the cable(s) are noticed.
• Switch the printer power ON.
• Generate a Configuration Sheet and go to step 1.
Procedure
1 The interface being used is serial.
Y: Go to step 2.
N: Go to step 3.
2 Review the configuration Sheet and verify that the customer's HOST Serial Configuration is the
same as the Configuration Sheet. The configuration matches the HOST computer the customer
is using.
Y: Go to step 3.
N: Configure the printer to match customer's computer, then go to step 3.
3 Review the Configuration Sheet. The Serial and/or Parallel Interfaces is (are) indicated as "Port
Enabled-ON"
Y: Go to step 4.
N: Configure "Enable Port-ON" for interface(s) being used by customer. Once properly
enabled, go to step 4.
4 Generate a Configuration Sheet and verify "Enable Port-ON" for interface(s) being used. The
Configuration Report indicates "Enable Port-ON" for interface(s) being used.
Y: Go to step 5.
N: Replace the System Controller PWB, PL 12.
5 Connect the Anacom G80 or similar test box to the printer port(s) and send a test job(s). The job
prints correctly.
Y: Go to step 6.
N: Replace the System Controller PWB, PL 12.
6 The problem is either in the Host Interface Cable(s) or the Host System(s). The problem is found
and resolved.
Y: Go to Final Actions.
N: Call for technical assistance.
687200Q Service Manual 7-111