Olivetti DP N17 User Manual
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Olivetti DP N17 User Manual

Olivetti DP N17 User Manual

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  • Page 2 PUBLICATION ISSUED BY: Olivetti Lexikon, S.p.A. 77, Via Jervis - 10015 Ivrea (Italy) Copyright © 1999, Olivetti All rights reserved Publishing Department: Olivetti Lexikon, S.p.A. P.B.U. Ink Jet Documentazione Utente 1, Via Romano - 10010 Scarmagno (Italy)
  • Page 3 The Olivetti DP N17 Network Laser Printers User Guide...
  • Page 4 PUBLICATION ISSUED BY: Olivetti Lexikon, S.p.A. 77, Via Jervis - 10015 Ivrea (Italy) Copyright © 1999, Olivetti All rights reserved Publishing Department: Olivetti Lexikon, S.p.A. P.B.U. Ink Jet Documentazione Utente 1, Via Romano - 10010 Scarmagno (Italy) mark affixed to the product certifies that the product satisfies the basic quality requirements.

  • Page 5: Table Of Contents

    Installing Your Printer ..............1-6 Printing a Configuration Sheet...........1-7 Chapter 2 Printer Management Software and Drivers ......... 2-1 Using CentreWare DP with the DP N17 ........2-2 DP N17 PCL Printer Drivers ............2-3 DP N17 PostScript Printer Drivers ..........2-4 Driver Features................2-5 Installing CentreWare and Drivers..........2-7 Configuring Your Drivers............2-7...
  • Page 6 Tray 3 Jam with 500-sheet Paper Deck and Cassette ....5-10 Tray 2 or Tray 3 Jam with 2,000-sheet HCF......5-11 Envelope Feeder Jam..............5-12 OCT Jam .................5-13 Duplex Module Jam ..............5-13 Paper Exit Jam................5-14 EP Cartridge Jam ..............5-14 DP N17 User Guide...
  • Page 7 Chapter 6 Replacing Consumables ..............6-1 Replacing the EP Cartridge ............6-2 Replacing the Fuser Cartridge/BTR ...........6-4 Chapter 7 Troubleshooting ................7-1 Diagnostic Message Display............7-2 Printer Operation Problems ............7-3 Chapter 8 References ..................8-1 Further References..............8-2 Index DP N17 User Guide...
  • Page 8 DP N17 User Guide...

  • Page 9: Chapter 1 Getting Started

    Getting Started User Documentation Roadmap ..........1-2 How Much of This Book Must I Read? ........1-4 Printer Components ..............1-5 Installing Your Printer .............. 1-6 Printing a Configuration Sheet ..........1-7 Chapter 1: Getting Started...

  • Page 10: User Documentation Roadmap

    Documentation CD, which contains user documentation. This section serves as a roadmap for the printed and CD documentation Printed Documentation Your DP N17 printer was packaged with the following pieces of printed documentation: • Quick Install Guide, which shows you how to get your printer up and running.

  • Page 11: Dp N17 Documentation Cd

    User Documentation Roadmap DP N17 Your DP N17 printer was also packaged with a CD that contains the following pieces of information: Documentation CD • User Guide (electronic version of this book) • Quick Network Install Guide • System Administrator Guide •...

  • Page 12: How Much Of This Book Must I Read

    Clearing Jams(Chapter 5: Clearing Jams and Jam Recovery) • Replacing Your Toner Cartridge and Fuser Cartridge/BTR (Chapter 6: Replacing Consumables) • Troubleshooting printing problems if they occur (Chapter 7: Troubleshooting) • Further References (Chapter 8: References) DP N17 User Guide...

  • Page 13: Printer Components

    Printer Components Printer The major printer components are indicated below. Components Figure 1.1 Major printer components Front View Control Panel Display Control Panel Keypad Recessed Grip Power Switch Standard Output Bin Front Cover Front Cover Release Button MBF (Multi-bypass Tray) MBF Release Point Tray 1 Rear View...

  • Page 14: Installing Your Printer

    N17 options have wordless instructions on their boxes. • The DP N17 itself comes with a Quick Start Card which guides you on your initial installation of the printer. • The DP N17 Quick Network Install Guide provides guidance as to how to connect to the network within your specific environment.

  • Page 15: Printing A Configuration Sheet

    Configuration Configuration Sheet. The following operator sequence from the DP N17 Control Panel Sheet will cause a Configuration Sheet to be printed: 1. Press Menu Up or Menu Down until you see:...
  • Page 16 Printing a Configuration Sheet DP N17 User Guide...

  • Page 17: Chapter 2 Printer Management Software And Drivers

    Printer Management Software and Drivers Using CentreWare DP with the DP N17 ........2-2 DP N17 PCL Printer Drivers ............ 2-3 DP N17 PostScript Printer Drivers ........... 2-4 Driver Features ................2-5 Installing CentreWare and Drivers ........... 2-7 Chapter 2: Printer Management Software and Drivers...

  • Page 18: Using Centreware Dp With The Dp N17

    Allows you to upgrade your printer from your workstation. CentreWare DP SunOS/Solaris Services are also available to allow you to set up queues, and contain your DP N17 drivers for SunOS/ Solaris. All of the CentreWare DP software and documentation are on your Printer Management Software CD.

  • Page 19: Dp N17 Pcl Printer Drivers

    DP N17 PCL Printer Drivers DP N17 PCL The DP N17 supports the PCL Emulation printer drivers listed in Table 2.2. To take full advantage of all the printer's features when Printer Drivers printing PCL jobs, install the appropriate DP N17 PCL Emulation printer driver(s).

  • Page 20: Dp N17 Postscript Printer Drivers

    DP N17 PostScript Printer Drivers DP N17 PostScript The DP N17 supports the PostScript drivers listed in Table 2.3. To take full advantage of all the printer's features when printing Printer Drivers PostScript jobs, install the appropriate DP N17 printer driver(s).

  • Page 21: Driver Features

    • Collating Table 2.4 on page 2-6 lists a general overview of features supported by the DP N17 drivers. Actual driver capabilities can be determined by invoking specific drivers. In the table, Uni drivers refers to universal drivers, while Custom drivers are Olivetti custom drivers.
  • Page 22 Driver Features Table 2.4 DP N17 driver features Image Cover Secure Edge-to- Water- Fit-to- Driver N-Up Quality Sheets Printing Edge Mark size Windows 3.1x (Custom) Windows 95 (Custom) Windows NT 3.5.1 (Uni) Windows NT 4.0 (Uni) Windows 3.1x (Custom) Windows 95...

  • Page 23: Installing Centreware And Drivers

    Installing CentreWare and Drivers Installing Inside the cover of the DP N17 CDs which come with your printer, are booklets which give you instructions on how to load both your CentreWare and DP N17 drivers and your DP N17 CentreWare software (depending on your software environment).
  • Page 24 DP N17 User Guide...

  • Page 25: Chapter 3 Using The Control Panel

    Using the Control Panel Control Panel Features ............. 3-2 The Display ................3-3 Menu Options ................3-4 Chapter 3: Using the Control Panel...

  • Page 26: Control Panel Features

    Control Panel Features Control Panel The DP N17 Control Panel (Figure 3.1) serves two purposes: 1. It displays information about the status of the printer (or the job Features in process) and 2. It provides the means for changing printer settings to control how the DP N17 operates.

  • Page 27: The Display

    Control Panel Features The Display The Control Panel's display performs two functions. • It informs you of printer status conditions, such as when toner is low, when a paper tray is empty, when a job is in process, and so on.

  • Page 28: Menu Options

    Menu Options Menu Options Figure 3.2 on page 3-5 depicts a “Menu Map” for the DP N17. This map shows which variables are controlled by the DP N17 menus. Details of all the available settings for the variables in these menus are contained in Chapter 3 of the System Administrator Guide.
  • Page 29 Menu Options Figure 3.2 DP N17 Menu Map Cancel Job Job Menu Form Feed No Jobs All Jobs Print Job n Delete Password Menu Enter Password Envelope Size Paper Size Tray Menu Envelope Type Paper Type Font Number MBF Size...
  • Page 30 DP N17 User Guide...

  • Page 31: Paper Loading And Orientation

    Paper Loading and Orientation Selecting Paper ................4-2 Storing Paper ................4-4 Loading Paper ................4-5 Using Tray 1 ................4-5 Using the MBF ................ 4-8 Using the 500-sheet Paper Deck and Cassette ..... 4-13 Using the High Capacity Feeder .......... 4-15 Using the Envelope Feeder ...........

  • Page 32: Selecting Paper

    Selecting Paper This chapter will help you understand what kinds of paper you can use with the DP N17 and also how to properly position paper in the different paper input trays so as to accomplish what you want with the DP N17.
  • Page 33 Selecting Paper Table 4.1 Acceptable media sizes for all DP N17 paper trays Input Output Tray 1, Standard Paper Size Tray 2 Envelope Output Bin Duplex Tray 3 Feeder and OCT Printing Letter • • • • (8.5x11” / 216x279mm) Folio •...

  • Page 34: Storing Paper

    Storing Paper Storing Paper The DP N17’s print quality is optimized when paper and other print media are properly stored. Proper storage ensures optimum print quality and trouble-free printer options. • Store the paper on a flat surface, in a relatively low humidity environment.

  • Page 35: Loading Paper

    Loading Paper Loading Paper The DP N17 accepts paper into Tray 1 (see below), the MBF (see page 4-8), the optional 500-sheet Paper Deck and Cassette (see page 4-13), the optional 2,000-sheet High Capacity Feeder (see page 4-15), and the optional Envelope Feeder (see page 4-18).
  • Page 36 The type of paper loaded (plain, prepunched, letterhead, transparency, etc.) must be set using the Tray 1 Type item in the Control Panel’s Tray Menu (refer to Chapter 3 of the System Administrator Guide). DP N17 User Guide...
  • Page 37 Loading Paper Figure 4.1 Tray 1 paper orientation Top View Drilled paper (simplex or duplex printing) Letterhead (duplex printing) Letterhead (simplex printing) Chapter 4: Paper Loading and Orientation...

  • Page 38: Using The Mbf

    Press the MBF release point to open the MBF, then pull out the tray extension. Slide the side guide (1) to the far right. Flip open the extension bar (2) if feeding long paper. Pull out the envelope stopper (3) if feeding envelopes. DP N17 User Guide...
  • Page 39 Loading Paper Fan transparencies and label paper before loading in the tray. Insert paper along the left side of the tray, under the plastic maximum fill tab (1). Refer to Figure 4.2 on page 4-11 for correct paper orientation. Adjust the side guide to the size of the paper loaded in the MBF. Chapter 4: Paper Loading and Orientation...
  • Page 40 When you send a job to the printer that requests a paper size that is different than the size currently in the MBF, the printer will perform as discussed in the section “Paper Size/ Type Mismatch” (page 4-21). 4-10 DP N17 User Guide...
  • Page 41 Loading Paper Figure 4.2 MBF paper orientation Top View Drilled paper (simplex or duplex printing) Letterhead (simplex printing) Letterhead (duplex printing) Chapter 4: Paper Loading and Orientation 4-11...
  • Page 42 For PostScript applications: Some PostScript applications require that the envelopes/post cards be loaded with the return address corner on the right side of the stack and leading as the envelopes/post cards go into the printer. Test your application for proper orientation. 4-12 DP N17 User Guide...

  • Page 43: Using The 500-Sheet Paper Deck And Cassette

    Loading Paper Using the 500-sheet The optional 500-sheet Paper Deck and Cassette holds 500 sheets of 20 lb (75 g/m2) paper. Refer to the section “Selecting Paper” Paper Deck and (page 4-2) for acceptable paper sizes and weights. Cassette When installed, the 500-sheet Paper Deck and Cassette is accessed as Tray 2.
  • Page 44 Loading Paper Figure 4.4 500-sheet Paper Deck paper orientation Top View Drilled paper (simplex or duplex printing) Letterhead (duplex printing) Letterhead (simplex printing) 4-14 DP N17 User Guide...

  • Page 45: Using The High Capacity Feeder

    Loading Paper Using the High The optional High Capacity Feeder (HCF) holds 2,000 sheets of 20 lb (75 g/m2) paper. Refer to the section “Selecting Paper” Capacity Feeder (page 4-2) for acceptable paper sizes and weights. (See Appendix A of the System Administrator Guide for ordering information and Appendix C of the System Administrator Guide for installation instructions.) When the HCF is installed, it can be accessed using your existing...
  • Page 46 The type of paper loaded (plain, prepunched, letterhead, transparency, etc.) must be set using the Tray 2 Type (or Tray 3 Type) item in the Control Panel’s Tray Menu (refer to Chapter 3 of the System Administrator Guide). 4-16 DP N17 User Guide...
  • Page 47 Loading Paper Figure 4.5 High Capacity Feeder paper orientation Top View Legal size paper guide position Folio size paper guide position A4 size paper guide position Letter size paper guide position Drilled paper (simplex or duplex printing) A4 size paper guide position Letter/legal/folio size paper guide position Letterhead (duplex printing)

  • Page 48: Using The Envelope Feeder

    Loading Paper Using the The Envelope Feeder is an optional paper handling device available for the DP N17. Refer to Table 4.1 on page 4-3 for acceptable Envelope Feeder envelope sizes. (See Appendix A of the System Administrator Guide for ordering information and Appendix C of the System Administrator Guide for installation instructions.)
  • Page 49 Loading Paper Stack the envelopes face up with the stack against the feeder’s left edge. For PCL applications: The corner for the return address should be on the left side of the stack and trailing as the envelopes go into the printer (as shown at left).

  • Page 50: Automatic Tray Switching

    Following is a description of the settings and rules for using the Tray Sequence function, along with examples of its use. For more information on using the Control Panel to set Tray Sequence, refer to Chapter 3 of the System Administrator Guide 4-20 DP N17 User Guide...

  • Page 51: Paper Size/Type Mismatch

    Automatic Tray Switching Paper Size/Type Paper size/type mismatch occurs when the requested size is not available in the printer. This can be caused by running out of paper Mismatch in a tray that is configured for the requested paper, or by requesting a paper that is not configured in the printer.

  • Page 52: Duplex (Two-Sided) Printing

    (8.5x13” / 216x330mm) Legal (Legal 14”) 20 lb (75 g/m ) to 24 lb (90 g/m (8.5x14” / 216x356mm) Refer to Table 4.6 on page 4-23 for the proper orientation of letterhead when printing duplex. 4-22 DP N17 User Guide...

  • Page 53: Print Orientation And Control Panel Settings

    Duplex (Two-Sided) Printing Print Orientation and To ensure that duplex jobs print in the proper orientation, set the Duplex option (in the System Menu) to the appropriate setting (see Control Panel Settings Figure 4.6). The Duplex settings for both PCL and PostScript are as follows: Duplex = Off Duplex = Short Edge, or...
  • Page 54 Duplex (Two-Sided) Printing 4-24 DP N17 User Guide...

  • Page 55: Chapter 5 Clearing Jams And Jam Recovery

    Clearing Jams and Jam Recovery Paper Jams ................. 5-2 Clearing Paper Jams ..............5-3 What Causes a Paper Jam? ............ 5-2 Tray 1 Jam ................5-7 MBF Jam ................. 5-8 Tray 2 Jam with 500-sheet Paper Deck and Cassette .... 5-9 Tray 3 Jam with 500-sheet Paper Deck and Cassette ..

  • Page 56: Paper Jams

    Paper Jams Paper Jams Your DP N17 printer has been designed to provide reliable, trouble-free operation. However, you may experience an occasional paper jam. When the printer detects a misfeed or a paper jam, the printing process is halted and a Control Panel message is displayed.

  • Page 57: Clearing Paper Jams

    Clearing Paper Jams Clearing Paper Table 5.1 on page 5-4 lists the types of paper jams that may occur. If you see a Control Panel message that indicates a paper jam, find Jams the message in the left-hand column and perform the accompanying steps to clear the paper jam.
  • Page 58 Envelope Feeder. Remove All Envel ACTION: Use the procedure “Envelope Feeder Jam” (page 5-12). followed by: Remove EnvFeeder Open Front Cover then: Remove Jam Envel Table 5.1 Page 1 of 3 DP N17 User Guide...
  • Page 59 Clearing Paper Jams Table 5.1 Paper jam messages (continued) Message Description/Corrective Action A paper jam has occurred at or before the printer’s input sensor. The paper was fed Tray 1 Jam- (or intended to be fed) from Tray 1. Open Tray 1 ACTION: Use the procedure “Tray 1 Jam”...
  • Page 60 A jam in the input trays has been found at startup, and all trays must be opened to Tray Jam- find the jam. Open All Trays ACTION: Use the procedure “Misfeed Jam at Startup” (page 5-15). followed by: Open Front Cover Remove Jam Sheet Table 5.1 Page 3 of 3 DP N17 User Guide...

  • Page 61: Tray 1 Jam

    Clearing Paper Jams Tray 1 Jam Follow the procedure below to clear a paper jam from Tray 1 when the Control Panel displays the message: Tray 1 Jam- Open Tray 1 Remove Tray 1 (1). Remove the Envelope Feeder if installed. Open the front cover (2).

  • Page 62: Mbf Jam

    Remove all paper from the MBF (1). Remove the Envelope Feeder if installed. Open the front cover (2). Remove the jammed sheet of paper. Close the front cover. Reload the MBF. Replace the Envelope Feeder if necessary. DP N17 User Guide...

  • Page 63: Tray 2 Jam With 500-Sheet Paper Deck And Cassette

    Clearing Paper Jams Tray 2 Jam with Follow the procedure below to clear a paper jam from Tray 2 when Tray 2 is a 500-sheet Paper Deck and Cassette and the Control 500-sheet Paper Deck Panel displays the message: and Cassette Tray 2 Jam- Open Tray 2 Remove Tray 2 (1).

  • Page 64: Tray 3 Jam With 500-Sheet Paper Deck And Cassette

    Remove the Envelope Feeder if installed. Open the front cover (2). Remove the EP Cartridge. Remove the jammed sheet of paper. Replace the EP Cartridge. Replace Tray 3. Close the front cover. Replace the Envelope Feeder if necessary. 5-10 DP N17 User Guide...

  • Page 65: Tray 2 Or Tray 3 Jam With 2,000-Sheet Hcf

    Clearing Paper Jams Tray 2 or Tray 3 Jam Follow the procedure below to clear a paper jam from Tray 2 or Tray 3 when the specified tray is the 2,000-sheet High Capacity with 2,000-sheet HCF Feeder (HCF) and the Control Panel displays the message: Tray 2 Jam- Open Tray 2 Tray 3 Jam-...

  • Page 66: Envelope Feeder Jam

    Remove all envelopes from the Envelope Feeder (1). Remove the Envelope Feeder. Open the front cover (2). Remove the EP Cartridge. Remove the jammed envelope. Replace the EP Cartridge. Close the front cover. Replace the Envelope Feeder. Reload the Envelope Feeder. 5-12 DP N17 User Guide...

  • Page 67: Oct Jam

    Clearing Paper Jams OCT Jam Follow the procedure below to clear a paper jam from the Offset Catch Tray (OCT) when the Control Panel displays the message: Offset Jam- Open Rear Cover Open the printer’s rear cover (1). Open the OCT’s rear cover (2). Remove the jammed paper.

  • Page 68: Paper Exit Jam

    Replace the EP cartridge. Close the front cover. Replace the Envelope Feeder if necessary. On rare occasions, paper may jam in the fuser. To clear a fuser jam, refer to the section “Fuser Jam” (page 5-16). 5-14 DP N17 User Guide...

  • Page 69: Paper Mismatch Jam

    Clearing Paper Jams Paper Mismatch Jam Follow the procedure below to clear a paper jam when the Control Panel displays the message: Paper Size Jam- Open Rear Cover Change the loaded paper to the correct size. Open the rear cover (1). Remove the jammed paper.

  • Page 70: Fuser Jam

    Flip down the fuser cover. Remove the jammed paper. Close the fuser cover and replace the screw. Replace the Duplex Module, if removed. Close the rear cover. Plug in the power cord and power ON the printer. 5-16 DP N17 User Guide...

  • Page 71: Chapter 6 Replacing Consumables

    Replacing Consumables Replacing the EP Cartridge ............6-2 Replacing the Fuser Cartridge/BTR ......... 6-4 Chapter 6: Replacing Consumables...

  • Page 72: Replacing The Ep Cartridge

    Open the front cover by pressing the button on top of the cover. Remove the old EP cartridge by lifting it towards the rear of the printer then pulling it up and out. DP N17 User Guide...
  • Page 73 Replacing the EP Cartridge Remove the new EP cartridge from its wrapper. Gently shake the EP cartridge several times to evenly distribute the toner. Remove the tape strip. Insert the EP cartridge into the guide channels marked by the arrows inside the front cover. Push in until it clicks in place, then close the front cover.

  • Page 74: Replacing The Fuser Cartridge/Btr

    Power OFF the printer and disconnect the power cord. Open the rear cover. Let the fuser area cool for 40 minutes. If the Duplex Module is installed, continue with Step 4 on page 6-5. Otherwise, skip to Step 5 on page 6-5. DP N17 User Guide...
  • Page 75 Replacing the Fuser Cartridge/BTR Remove the Duplex Module by pushing the green lock buttons on either side of it. Remove the mounting screws from the printer as shown at left, and set them aside. Pull out the old fuser cartridge by the tabs on either side of the cartridge.
  • Page 76 Make sure the green side-locks at both ends click into position. Then close the rear cover. Open the front cover and remove the EP cartridge by lifting it towards the rear of the printer then pulling it up and out. DP N17 User Guide...
  • Page 77 Replacing the Fuser Cartridge/BTR Use the BTR removal tool to release the left side of the BTR. Use the BTR removal tool to release the right side of the BTR. Lift the BTR out of the printer. Insert the new BTR, making sure it is seated properly. Chapter 6: Replacing Consumables...
  • Page 78 After warming up for a few minutes, the Control Panel displays the following message: Ready If the message still appears, Replace Fuser Cartridge repeat Step 18. If any other message is displayed, see page 6-4. DP N17 User Guide...

  • Page 79: Chapter 7 Troubleshooting

    Troubleshooting Diagnostic Message Display ............7-2 Printer Operation Problems ............7-3 Chapter 7: Troubleshooting...

  • Page 80: Diagnostic Message Display

    Print Quality symptoms and possible corrective actions. If you have a problem with your DP N17 printer, and you cannot solve the problem using the actions suggested in Table 7.1 on page 7-3 of this guide, consult Chapter 6 of the DP N17 System Administrator Guide.

  • Page 81: Printer Operation Problems

    PDL is enabled for the port or protocol you are using. • If the correct PDL is enabled and the printer continues not to print, contact your dealer or Olivetti. A printed page does not 1. Make certain that the software application you are using to create your print job is look like it should.
  • Page 82 A PostScript or PCL job 1. Check that you are using a DP N17 PostScript printer driver. fails to print. 2. For a PostScript job, set the Print Errors item in the PostScript Menu to On and resend the job.

  • Page 83: Chapter 8 References

    References Chapter 8: References...

  • Page 84: Further References

    Guide, please consult the areas indicated in the following references: References • Maintenance of the DP N17 Chapter 1 and Appendix B of the DP N17 System Administrator Guide • Special DP N17 Features and Options Chapter 1 of the DP N17 System Administrator Guide •...
  • Page 85 Index Numerics Envelopes Acceptable sizes 4-3 500-sheet Paper Deck and Cassette Loading Loading 4-13 to 4-14 In Envelope Feeder 4-18 to 4-19 In MBF 4-8 to 4-12 EP Cartridge Bias Transfer Roll Replacing 6-2 to 6-3 Replacing 6-4 to 6-8 Fuser Cartridge CentreWare DP 2-2 Replacing 6-4 to 6-8...
  • Page 86 PostScript 2-4 Standard Bin Acceptable paper sizes 4-3 Transparencies Acceptable sizes 4-3 Loading, see Paper loading Tray 1 Acceptable paper sizes 4-3 Acceptable paper weights 4-2 Loading 4-5 to 4-7 Tray 2 Acceptable paper sizes 4-3 IX-2 DP N17 User Guide...

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