Table of Contents
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Getting Started
Returning the Instrument for Service
Preparing the instrument for shipping
1 Write a complete description of the failure and attach it to the
instrument. Include any specific performance details related to the
problem. The following information should be returned with the
instrument.
• Type of service required.
• Date instrument was returned for repair.
• Description of the problem:
• Company name and return address.
• Name and phone number of technical contact person.
• Model number of returned instrument.
• Full serial number of returned instrument.
• List of any accessories returned with instrument.
2 Cover all front or rear- panel connectors that were originally covered
when you first received the instrument.
Cover electrical connectors to protect sensitive components from electrostatic
C A U T I O N
damage. Cover optical connectors to protect them from damage due to physical
contact or dust.
Instrument damage can result from using packaging materials other than the
C A U T I O N
original materials. Never use styrene pellets as packaging material. They do not
adequately cushion the instrument or prevent it from shifting in the carton. They
may also cause instrument damage by generating static electricity.
1-12
• Whether problem is constant or intermittent.
• Whether instrument is temperature-sensitive.
• Whether instrument is vibration-sensitive.
• Instrument settings required to reproduce the problem.
• Performance data.
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