Loading A Software Version And License - Cisco D9859 Installation And Configuration Manual

Viewing Support Information

Loading a Software Version and License

From the user interface of the D9859, choose Support > Service Actions. The Service
Actions page is displayed.
The Collect Debug Support Data Export is used by Cisco Services only. Click
Export to create and save a diagnostics file.
Note: We recommend that you collect the debug support data prior to contacting
Cisco Services for any D9859 issues.
The S/W Version drop-down list allows you to select/load a different application
version to your transcoder. Click Select & Reboot to load the selected application
version and reboot the transcoder. Click Erase to remove the selected application
version. You will be prompted to continue or not. Press OK to continue the deletion.
Click Factory Reset to perform a reset of transcoder settings back to the factory set
(default) values. A warning message prompts you to confirm the operation. Click
OK to continue or No to cancel the operation.
Click Reboot Receiver to reboot the transcoder. You will be prompted to verify the
operation. Click Yes to reboot the transcoder or No to cancel the operation.
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