Network Problems; Installation Problems - Ricoh G157 Service Manual

NETWORK PROBLEMS

4.6 NETWORK PROBLEMS
If an error related to the network occurs, refer to the following sections.

4.6.1 INSTALLATION PROBLEMS

The Ricoh print server is not found during setup of the network print software or
from the printer driver of the Ricoh printer in Windows
Make sure you have completed the IP address setting of the Ricoh print server
according to the "User's Guide" before installing the network print software or
printer driver. Check the following:
1. Make sure that the machine is powered on, is on-line and ready to print.
2. Check if there is any LED activity. Ricoh print servers have two LEDs on the
back panel of the machine. The upper LED shows link status. The lower LED
shows activity (Receive/Transmit status).
• No light: If both LEDs are off, then the print server is not connected to the
network.
• Link LED is green: The link LED indicates green if the print server is
connected to a Ethernet network.
3. Print the printer settings page and check if the settings such as IP address
settings are correct for your network. The problem may be the result of
mismatched or duplicate IP addresses. Check that the IP address is correctly
loaded into the print server. Also, make sure that no other devices on the
network have this IP address.
4. Check that the print server is on your network, as follows:
Try pinging the print server from the host operating system command prompt
with the command:
ping ipaddress
Where ipaddress is the print server IP address (note that in some instances it
can take up to two minutes for the print server to load its IP address after
setting the IP address).
5. If you have tried 1 to 4 above and it does not work, then reset the print server
back to the default factory settings and try from the initial setup again. For
information about how to reset to the default factory settings, see the following
section of the Network User's Guide: '3. Front Panel Setup – LAN Main Setup
Menu – Restoring the network settings to factory default'.
6. Check if a personal firewall such as ICF (Internet connecting firewall) for
Windows XP is running on your computer. If it is running, temporarily turn it off
and try again.
NOTE: If none of the above steps is successful, there is almost certainly a
hardware or network problem.
G157
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4-40 SM