Troubleshoot a problem
Enabling the USB port
From the home screen, touch Settings > Network/Ports > USB > Enable USB Port.
Network connection problems
Cannot open Embedded Web Server
Action
Step 1
Check if the printer is on.
Is the printer on?
Step 2
Make sure that the printer IP address is correct.
Notes:
•
View the IP address on the home screen.
•
An IP address appears as four sets of numbers separated by
periods, such as 123.123.123.123.
Is the printer IP address correct?
Step 3
Check if you are using a supported browser:
•
Internet Explorer version 11 or later
•
Microsoft Edge
•
Safari version 6 or later
Google Chrome
•
TM
Mozilla Firefox version 24 or later
•
Is your browser supported?
Step 4
Check if the network connection is working.
Is the network connection working?
version 32 or later
Yes
Go to step 2.
Go to step 3.
Go to step 4.
Go to step 5.
190
No
Turn on the printer.
Type the correct printer
IP address in the
address field.
Install a supported
browser.
Contact your
administrator.