System Control; General Problems - Polycom ViewStation FX User Manual

Chapter 6

System Control

Symptom
System does not
respond to the
hand-held remote
control.
Low battery icon on the
screen.

General Problems

Symptom
Slow blinking green
light appears on the
front of the ViewStation
FX.
Amber light appears on
the front of the
ViewStation FX.
Green light appears on
the front on the
ViewStation FX.
Cannot enter the
System Setup menus.
System starts in the
Software Update
screen.
© Polycom, Inc.
Cause
No batteries in the remote control.
Batteries installed incorrectly.
Low battery in the remote control.
Cause
The system is sleeping.
The system is in a call.
The system is not in a call.
System is password protected.
Password has been forgotten.
System software is corrupt or not
loaded properly.
163
Troubleshooting
Solution
The green light at the front of the
ViewStation FX or VS4000 should
blink with each button pressed on the
remote.
Insert batteries with correct +/-
position.
Replace the batteries in the remote
control with 3 AAA batteries.
Solution
System is in power save sleep mode.
This is normal. The system wakes up
on any action from the remote control
or on an incoming call.
This is normal.
This is normal.
Go to Diagnostics menu and perform
a system reset. This erases all your
system settings except for your
address book. You may then enter a
new password in the Security menu.
Load system software on the
ViewStation FX or VS4000 from your
PC.
ViewStation FX/VS 4000 User's Guide