Polycom ViewStation FX User Manual page 171

Chapter 6
Picture slow or jerky.
Camera voice tracking
does not work properly.
Blue screen in the PIP
window.
Near site camera does
not pan or tilt.
© Polycom, Inc.
Only one 64K channel is
connecting in your call.
Lots of motion in the picture you
are receiving.
Camera tracking was turned off by
near or far site.
The far site is speaking.
The far site is very noisy.
Near site is on mute.
Near-site is noisy or too many
people talking at once.
No video input.
Camera selection is incorrect
The VCR input is selected and the
VCR is idle or not running. Most
VCRs generate a blue screen
when the tape is not playing.
You are attempting to move a
camera that does not have
pan/tilt/zoom capabilities.
157
Troubleshooting
Check the ISDN number of the far
site. Ask the far site to call your site.
A background with less motion
provides a better, smoother video
picture.
Camera tracking is turned off when
the near or far site moves your
camera. Press the AUTO button to
restore tracking.
The camera stops tracking when the
far site speaks to prevent the camera
from pointing to your monitor
speaker.
The camera stops tracking when the
far site has a loud noise. Try setting
the ViewStation FX to track to
camera presets.
The near site camera does not track
when the near site is on "MUTE."
Toggle mute function with the MUTE
button.
Reduce the noise in the room.
Check that there is a video source
present on the selected input.
Check camera selection on the
Camera screen.
Select a different input on the
ViewStation FX or VS4000 or play a
tape on the VCR.
Make sure you have selected a
pan/tilt/zoom camera.
ViewStation FX/VS 4000 User's Guide