Polycom ViewStation FX User Manual page 176

Chapter 6
PowerPoint
presentation does not
export.
Cannot connect to the
PC from the
ViewStation FX or
VS4000 for
presentation. The PC
name is there but the
PC presentation cannot
be accessed when the
slide button is pressed.
Snapshots and
presentations cannot be
viewed though the PC
has access to the main
web page of the
ViewStation FX or
VS4000.
Cannot view
presentation or
snapshots from the
web.
ViewStation FX/VS 4000 User's Guide
Wrong version of Microsoft Office.
Insufficient disk space.
There are too many presentations
on the ViewStation FX or VS4000.
Only eight presentations are
allowed.
Presentation is too large.
Incorrect password.
Firewall between the ViewStation
FX or VS4000 and the PC.
Too many presenters. The
ViewStation FX or VS4000 allows
a maximum of eight presenters or
PCs to be logged on at one time.
Too many viewers logged in. The
ViewStation FX or VS4000
supports up to 15 viewers via the
web browser in a point-to-point
call, up to10 viewers in a 3-way
call, and up to 8 viewers in a 4-way
call.
Security level set to "High" on web
browser.
Wrong version of web browser.
Incorrect viewing password.
162
Troubleshooting
Use Microsoft Office 97 or 2000.
Slides are converted to JPEG and
are stored in the Windows/Temp
directory on your PC. Create more
room on your PC.
Delete some presentations from the
ViewStation FX or VS4000 and
restart the system.
Separate large presentations into
two smaller presentations.
Enter correct password that was
entered on the PC.
Consult your IT manager.
Have extra presenters disconnect.
Have extra viewers disconnect.
Change the slide-viewing password
on the Security screen to allow only
authorized viewers.
Lower the security level on browser
to "Medium" or "None."
For viewing snapshots or slides from
the Web, the ViewStation FX or
VS4000 supports Internet Explorer
3.02 or higher. The ViewStation FX or
VS4000 supports Netscape 4.0 or
higher.
To check the slide and snapshot
viewing password and other
information about your presentation,
press the INFO button on the remote
control during a presentation. The
viewing password may be changed
on the Security setup screen.
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