Troubleshooting; Audio - Polycom ViewStation FX User Manual

Troubleshooting

Audio

Symptom
Not enough volume during
a call.
ViewStation FX or VS4000
startup music plays
through the built-in
ViewStation FX or VS4000
speaker but not through
monitor speakers.
Incoming call ring and other
sound effects too loud or
too soft.
No audio in a call.
© Polycom, Inc.
Cause
Volume set too low on the
ViewStation FX or VS4000.
Volume set too low on the monitor.
Microphone pod is too far from the
people speaking.
Monitor speakers or audio amplifier
not properly connected.
Sound effects volume not set at
desired level.
Monitor audio inputs not connected
properly.
ViewStation FX or VS4000 connected
to the wrong audio input on the
monitor.
Far site is muted.
Too many network line errors.
155
Solution
Turn up the ViewStation FX or VS4000
volume using the remote control.
Turn up the volume on your monitor or
external amplifier.
Move the microphone pod closer to the
meeting participants.
Check audio connections and volume
level on your monitor.
Adjust the sound effects volume on the
Phone/Audio screen. If you do not want to
hear sound effects, set the volume to 0.
Check audio output on the Generate
Tone screen under Diagnostics. You
should hear a 400 Hz tone emitting from
the speaker.
Make sure the ViewStation FX or
VS4000 audio output lead(s) are
connected to the same input
connector(s) that have been selected on
the monitor.
Look for the far site Mute icon. Ask the
far site to unmute their microphone pod.
Disconnect call and reconnect later.
ViewStation FX/VS 4000 User's Guide
6