ESI 24-Key Feature Phone User Manual
Esi feature phone for ivx c-class
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Summary of Contents for ESI 24-Key Feature Phone
- Page 1 ESI Feature Phone User’s Guide 0450-0512 Rev. B Visit http://www.esiusers.com for up-to-date help.
- Page 2 Visit ESI on the Web at http://www.esi-estech.com. Microsoft is a registered trademark of Microsoft Corporation. Intel is a registered trademark of Intel Corporation. Certain ESI products are protected by various U.S. Patents, granted and pending. Product information contained herein is subject to change without notice. ESI is an ISO 9001:2000-...
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Page 3: Table Of Contents
Table of contents Introduction................................A.1 24-Key Feature Phone ....................................A.2 12-Key Feature Phone ....................................A.3 Connecting your ESI phone ..................................A.4 Help mode (Verbal User Guide)..........................B.1 User programming: An introduction........................C.1 User programming menu ....................................C.1 ESI Feature Phone operation..........................D.1 Display...........................................D.1 Status indicator lamp....................................D.1 Caller ID ........................................D.1 Keys..........................................D.2... - Page 4 (This page included for pagination purposes only.)
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Page 5: Introduction
You will be able to learn many of the features by simply using your phone; and this User’s Guide will introduce you to the wide variety of features offered by your ESI phone system and how to use your phone effectively to achieve maximum benefits. -
Page 6: 24-Key Feature Phone
Introduction User’s Guide 24-Key Feature Phone The 24-Key Feature Phone has a variety of programmable and built-in features. The 24-Key Feature Phone’s built-in voice prompts make it easy to program and use. Status indicator light (pg. D.1) Volume/scroll keys 2-line, 32-character display ESI-DEX feature key (pg. -
Page 7: 12-Key Feature Phone
Notes: The following features are not available on the 12-Key Feature Phone. Certain special features; see page E.6. Esi-Dex. A CONFERENCE key and MUTE/DND key must be set on one of the nine programmable feature keys to utilize those features. -
Page 8: Connecting Your Esi Phone
User’s Guide Connecting your ESI phone Use the diagram (below) to connect your ESI phone. The diagram represents the panel on the phone’s underside. Note: The “Top of phone” and “Bottom of phone” references in this diagram shows the correct vertical orientation of the phone —... -
Page 9: Help Mode (Verbal User Guide)
Help mode (Verbal User Guide) Help mode (Verbal User Guide) Your ESI phone system’s Help mode (also called the Verbal User Guide) — a carefully conceived combination of spoken information, display readouts and even key illumination when appropriate — is a powerful tool to help you learn how to use the system’s many features. - Page 10 Help mode (Verbal User Guide) User’s Guide (This page included for pagination purposes only.)
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Page 11: User Programming: An Introduction
User’s Guide User programming: An introduction User programming: An introduction Voice prompts will play menu and sub-menu options to access the desired feature. You don't have to wait for the entire prompt to be played. Therefore, once you’ve become familiar with the prompts (see “User programming menu,”... - Page 12 User programming: An introduction User’s Guide How the programmable feature keys can be set • Line keys — If a line number (1 through 12) is programmed, the programmable feature key becomes a line key providing the appropriate lamp information and manual outside-line access. •...
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Page 13: Station Options
User’s Guide User programming: An introduction 3 Station options The station options sub-menu (PROG/HELP 3) lets you activate or deactivate several features your station can provide. At each option sub-menu, 1 enables the option and 0 disables it. (Each option listed below is explained elsewhere in this manual, as noted.) Call waiting/Background announce See page D.7 for call waiting and page D.8 for background announce. - Page 14 User programming: An introduction User’s Guide (This page included for pagination purposes only.)
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Page 15: Esi Feature Phone Operation
Status indicator lamp Note: This item is not applicable to the 12-Key Feature Phone. The red status indicator lamp, located at the top of the 24-Key Feature Phone, indicates three conditions: • Phone is off-hook — Light glows solid red. -
Page 16: Keys
Notes: The fixed keys on the 24-Key Feature Phone vary from those on the 12-Key Feature Phone. The 12-Key Feature Phone’s programmable feature keys can be set for certain optional features (described on page E.6) that come as fixed-feature keys on the 24-Key Feature Phone. -
Page 17: Dial Tone
• Adjusting the volume heard through the handset and speaker — Your phone will maintain the chosen volume setting until you change it. • Serving as scroll keys for operations (such as Esi-Dex or programming) that may show several entries on the display, such as special characters: #, , P, and F. -
Page 18: Basic Phone Use
ESI Feature Phone operation User’s Guide Basic phone use Note: References to the SPEAKER key and speakerphone apply to only the 24-Key Feature Phone, not the 12-Key Feature Phone (which lacks both items). Outside calls To answer (double-ring cadence): Lift the handset or press SPEAKER. -
Page 19: Transferring An Outside Call To Another Station
User’s Guide ESI Feature Phone operation To call another station programmed into one of your station keys: 1. Press an available (unlit) station key. 2. The called station will sound a short ring followed by a double connect tone. 3. The phone system will activate the called station’s speakerphone (or the station will ring if that station’s user has hands-free answer disabled). -
Page 20: Conference Calling
ESI Feature Phone operation User’s Guide Conference calling Note: On stations with a 12-Key Feature Phone, a programmable feature key must be set to 570 in order to initiate a conference call. For more information, see page E.6. To create a conference call: 1. -
Page 21: Call Forwarding
Installer. To toggle between the two calls on a 24-Key Feature Phone, press FLASH. To drop either call, press RELEASE while connected to the call to be dropped: this disconnects the call and automatically re- connects you to the other call. -
Page 22: Hold/Exclusive Hold Operation
You can call, or transfer a call to, another station that is in use (as indicated by the fact that its station key, if one exists for it on your ESI Feature Phone, is glowing red). This generates a call waiting tone in the other station’s earpiece and puts a call waiting indication on the bottom line of that station’s display,... -
Page 23: Exclusive Hold
ESI Feature Phone operation To retrieve a held call To retrieve a held call from the same ESI Feature Phone where it was put on hold, press HOLD again and dial the appropriate line number (using the display for reference). -
Page 24: Paging
If you frequently page, assign 1 9 9 to a programmable feature key (see page C.1). Paging through phones Press PAGE to page through all of the ESI Feature Phone speakers. The Installer may have added an overhead page system to the page zone. -
Page 25: Special Keys
12-Key Feature Phone, which has neither a FLASH key nor a RELEASE key). To send a flash hook signal, quickly press the hookswitch once. To release (disconnect), hold down the hookswitch for one second. Esi-Dex Esi-Dex (“easy Dex”) is a powerful feature that lets you access and auto-dial stored names and numbers. - Page 26 Special keys User’s Guide Auto-dialing using Esi-Dex 1. While your station is idle (or just after receiving dial tone), repeatedly press ESI-DEX to select the desired Dex: 2. Choose the desired name from the selected Dex, using one of two methods.
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Page 27: Deleting Names From Your Personal Dex
6. Press # to confirm the entry. Deleting names from your Personal Dex 1. While your station is idle (or just after receiving dial tone), repeatedly press ESI-DEX to select the Personal Dex: 2. Choose the desired name from the selected Dex, using one of the two following methods: Press repeatedly ... - Page 28 Let’s say you’re on a call with the XYZ Company — XYZ COMPANY appears on your display — and you wish to save the name and number for future use. Just press ESI-DEX. Your display will confirm that the information has been stored.
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Page 29: Override Ring
The override ring feature has no effect on calls ringing in from a hold recall or a queued line. Not all headsets are compatible with your ESI Feature Phone; contact your ESI Reseller for a list of compatible models. If unsure which system you have, consult your System Administrator. -
Page 30: Line Keys
Special keys User’s Guide Line keys If some of your programmable feature keys have been programmed as line keys (or you can program line keys using PROG/HELP 2), press an unlit key to access the line. An outside call transferred to your station can be answered by simply lifting the handset or pressing SPEAKER . - Page 31 User’s Guide Special keys Headset key (Code 564) This key provides for easy connecting to/disconnecting from calls when operating in headset mode (see “Headset operation,” page E.5). Press the key to receive dial tone or to answer a ringing call. Press the key again or press RELEASE to disconnect from the call.
- Page 32 Special keys User’s Guide (This page included for pagination purposes only.)
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Page 33: Analog Stations
Lift the handset, dial 5 6 5 and dial the extension number (or # and the mailbox number) to which the system should forward all calls. Note: If the forwarded-to station is busy or does not answer a forwarded call, the ESI phone system will return the call to the mailbox. -
Page 34: Call Waiting
Call hold This is used to place callers on hold for retrieval from any station within the ESI phone system. Putting a call on hold While on an outside call, FLASH and dial . -
Page 35: Index
Index /▲ keys. See Volume/scroll keys Internal calls, D.4 12-Key Feature Phone, A.3 LEDs, D.2 24-Key Feature Phone, A.2 Line keys, E.6 Attendant operation, D.10 Message light. See Status indicator lamp Background announce, D.8 MUTE/DND key, D.3 Background announce key, E.7 Operator station, D.10... - Page 36 www.esi-estech.com...