Logging On To The Acd Queue; Nn10300-025 04.01 Standard 24 April; Carrier Voip; Nortel Ip Phone 1150E User Guide (Cicm - Nortel 1150E User Manual

24 Logging on
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Logging on to the ACD queue

Follow this procedure to log on to the Automatic Call Distribution (ACD)
queue.
You may be prompted to enter an Agent ID when you log on. Agent
IDs are configured by the system administrator. Contact your system
administrator for more information.
Step
1
2
3
Copyright © 2009 Nortel Networks
.
If you make an error, press Clear to clear the field, and then
enter the password again.
Press Ok, or press the send key.
You are logged on and the Menu screen appears.
Action
Press the In-Calls key.
See Figure 1 "IP Phone 1150E components" (page 10)
location of the In-Calls key.
Dial your agent ID, if required.
Perform one of these actions to enter the ACD queue:
•
Press the In-Calls key.
•
Press the Not Ready key.

Carrier VoIP

Nortel IP Phone 1150E User Guide (CICM)

NN10300-025 04.01 Standard
24 April 2009
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