Answering An Acd Call; Ending An Acd Call; Carrier Voip; Nortel Ip Phone 1150E User Guide (Cicm - Nortel 1150E User Manual

30 Agent features
•
•
Each activity is associated with a three-digit code, entered for each call.
The codes are configured by the system administrator. Contact your
system administrator for more information.
See
the Activity key.
Step
1
2
3

Answering an ACD call

Follow this procedure to answer an Automatic Call Distribution (ACD) call.
The In-Calls key is the main ACD extension. It allows you to answer the
next queued call on the primary directory number (DN). See
Phone 1150E components" (page 10)
To make and accept calls that are not ACD calls, your network
administrator must configure one or more non-ACD DNs the IP Phone
1150E. See
Step
1

Ending an ACD call

Follow this procedure to end an ACD call.
Copyright © 2009 Nortel Networks
.
holding times for calls
length of time spent on a call
Figure 1 "IP Phone 1150E components" (page 10)
Action
Press the Activity key.
Enter the activity code that corresponds to the activity being
performed.
Press the Activity key again.
Repeat these steps for each task you are performing.
"Making a non-ACD call" (page
Action
Press the In-Calls key.
The caller is connected. The in-calls indicator lamp is lit.

Carrier VoIP

Nortel IP Phone 1150E User Guide (CICM)

NN10300-025 04.01 Standard
24 April 2009
for the location of
--End--
for the location of the In-Calls key.
43).
--End--
Figure 1 "IP