Use Walkaway And Return From Walkaway - Nortel 1150E User Manual

To Transfer to a supervisor, during a call in progress:

Use Walkaway and Return from Walkaway

Use this feature when you need to leave your desk during an ACD call,
during a non-ACD call, or while in the Not Ready state.
To use the Walkaway feature:
1. Press the Supervisor
2. Press the Supervisor
the supervisor answers..
3. Press the Release
from the call. The caller remains
connected with your supervisor.
1. Press the Hold
beside the In-Calls extension flashes.
2. Disconnect the headset before you
leave.
Note: Some headsets have a quick
disconnect feature. You can do a quick
disconnect instead of disconnecting the
headset.
Call Center Agent features
Key.
Key again when
Key to disconnect
Key. The LCD indicator
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