Answer Or Make Non-Acd Calls; Contact Your Supervisor - Nortel 1150E User Manual

Answer or make non-ACD calls

An Individual DN allows you to make outgoing calls and to receive non-
ACD incoming calls. If you do not have an active call when the LCD
indicator flashes, you can press the corresponding Individual DN Key and
answer the call.
To make a non-ACD call:
2637
To answer a non-ACD call:
2637

Contact your supervisor

To answer your supervisor when your phone rings and the
Supervisor indicator flashes:
1. Press an Individual DN
2. Dial the number you wish to call.
1. Press the DN
indicator. You are connected to your
non-ACD caller.
1. Press the Supervisor
Call Center Agent features
Key.
Key next to the flashing
Key.
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