Contact Your Supervisor - Nortel NN43114-100 User Manual

Call Center Agent features
To answer a non-ACD call:
2637

Contact your supervisor

To answer your supervisor when your phone rings and the
Supervisor indicator flashes:
If you are on a call and hear a buzz and the Supervisor indicator
flashes:
To call your supervisor:
To return to the ACD call:
68
1. Press the DN
indicator. You are connected to your
non-ACD caller.
1. Press the Supervisor
1. Press the Hold
2. Press the Supervisor
1. Press the Supervisor
a call, this automatically puts the call in
progress on Hold.
1. Press the In-Calls
Key next to the flashing
Key.
Key.
Key.
Key. If you are on
Key.