Acd Keys; Terminal Indicators - Nortel 1150E User Manual

14 Overview

ACD keys

The IP Phone terminal has the following Automatic Call Distribution (ACD)
feature keys. These keys provide agent-specific features.
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The In-Calls key is the default line key. It allows the ACD agent to access
incoming ACD queue calls.
Figure 1 "IP Phone 1150E components" (page 10)
the ACD keys and the In-Calls key.
You may order an optional kit that provides labeled key caps to replace
the default ACD keys. The administrator configures these keys on a
per user basis. The kit provides a key cap for each of the following
supervisor-specific features:
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Terminal indicators

The IP Phone terminal uses light-emitting diodes (LEDs) of different colors
to indicate the current state of the terminal. This table describes each color
and its associated state.
A steady indicator means that the extension or feature beside it is active.
A flashing indicator means the line is on hold or the feature is in the
process of being programmed.
Indicator
Supervisor talk/listen
Copyright © 2009 Nortel Networks
.
Emergency
Supervisor
Make Busy
Not Ready
Feature
Activity
Call Agent
Answer Agent
Answer Emergency Call
Talk/Listen Agent
Display Queue
LED color
Red (located on the front cover
near the supervisor headset
jack)
Carrier VoIP
Nortel IP Phone 1150E User Guide (CICM)
NN10300-025 04.01 Standard
24 April 2009
shows the location of
Meaning
Lit when the supervisor is
participating in a call. Unlit
when the supervisor's headset
is muted.