Use Walkaway And Return From Walkaway - Nortel NN43114-100 User Manual

To Conference your Supervisor during a call in progress:
To Transfer to a supervisor, during a call in progress:

Use Walkaway and Return from Walkaway

Use this feature when you need to leave your desk during an ACD call,
during a non-ACD call, or while in the Not Ready state.
To use the Walkaway feature:
Call Center Agent features
1. Press the Supervisor
on hold and you can talk privately with
your supervisor.
2. Press the Supervisor
time to have a three-way conversation
with the supervisor and the caller.
1. Press the Supervisor
on hold and you can talk privately with
your supervisor.
2. Press the Supervisor
the supervisor answers.
3. Press the Goodbye
from the call. The caller remains
connected with your supervisor.
1. Press the Hold
beside the In-Calls
Key. The caller is
Key a second
Key. The caller is
Key again when
Key to disconnect
Key. The LCD indicator
extension flashes.
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