Page 1 Title page Nortel Communication Server 1000 IP Phone 1150E User Guide...
Page 3: Revision History
Revision history May 2007 Standard 01.03. This document is up-issued to support Nortel Communication Server 1000 Release 5.0 software. This document was up-issued to 01.03 to reflect a change in technical content found in the regulatory section. October 2006 Standard 01.02. This document is up-issued to support Nortel Communication Server 1000 Release 4.5 software.
Page 4 Revision history...
Page 5: Table Of Contents
Basic features ........12 Telephone controls ....... . . 15 Telephone display .
Page 6 Contents Choosing a ring type ......50 Enabling or disabling Call Timer ....51 Setting the call indicator light .
Page 7 Night Service ........77 IP Phone 1150E non-ACD call features ....79 Make a call .
Page 8 Contents Override Feature ....... . . 102 Using Privacy Release ......103 Using Radio Page .
Page 9 Contents Troubleshooting MG 1000B ..... . 140 Regulatory and safety information ....141 DenAn regulatory notice for Japan .
Page 10 Contents...
Page 11: About The Nortel Ip Phone 1150E
About the Nortel IP Phone 1150E The Nortel IP Phone 1150E provides easy access to a wide range of business features. Your network administrator assigns features to your feature keys and provides you with passwords and other codes as required. The CS 1000 system automatically controls incoming call routing to answering positions, and can provide music or recorded announcements to waiting callers.
Page 12: Basic Features
Note: Some IP Phone 1150E phones are not configured to support soft key functionality. Contact your system administrator. For information about context-sensitive soft keys, see New in This Release Communication Server Release 5.0 (NN43001-115).
Page 13 Supervisor headset port • USB port to support standard USB keyboard, mouse, or powered hub Note: Powered downstream 1.1-compliant USB hubs are supported, including USB 2.0 hubs, if they offer USB 1.1 backwards compliancy. About the Nortel IP Phone 1150E...
Page 14 About the Nortel IP Phone 1150E • automatic network configuration • Hearing Aid Compatibility (HAC) as per FCC Part 68 • wireless device support (Agent port, only) through Bluetooth® 1.2 compliant Audio Gateway Headset Profile) • language support: English, French, Swedish, Danish, Norwegian,...
Page 15: Telephone Controls
Telephone controls This section describes the controls on your IP Phone 1150E. In some geographic regions, the IP Phone 1150E is offered with key caps that have English text labels. Text in parentheses indicates labels appearing on the key caps, for example (Services).
Page 16 About the Nortel IP Phone 1150E (Volume +) (Volume -) Use the Volume control the volume of the ringer, headset, and speaker. Press the top button to increase the volume, and press the bottom button to decrease the volume. Use the...
Page 17 About the Nortel IP Phone 1150E Feature key (reserved for future use) Activity key (reserved for future use) Use the Goodbye key to terminate an active call. Press the Emergency key to join the supervisor into a call that you judge to be an emergency situation.
Page 18 About the Nortel IP Phone 1150E When a message is waiting, the red Alerter/Message Waiting indicator Also, this indicator flashes when the set ringer is on. When a data-related message, such as an instant message, is received, the blue Feature Status Lamp flashes.
Page 19 About the Nortel IP Phone 1150E Press the Services key and use the navigation keys to access the following items: • Telephone Options: — Volume adjustment — Contrast adjustment — Language — Date/Time — Display diagnostics — Local Dialpad Tone —...
Page 20 (continued) • Password Admin: — Station Control Password Note: The Password Admin not available on all IP Phone 1150E phones. Consult your system administrator. • Display Network Diagnostics Utilities Note: Only your system administrator or service provider can use Display Network Diagnostics Utilities to perform Internet diagnostics.
Page 21 The following telephone controls are IP Phone 1150E Supervisor phones only. About the Nortel IP Phone 1150E Press the Message/Inbox your voice mailbox. Note: This function is not available on all phones; consult your system administrator. Press the Ans Emerg key to join the agent in an emergency situation call.
Page 22: Telephone Display
About the Nortel IP Phone 1150E Telephone display Your IP Phone 1150E has three display areas: • The upper display area provides line and feature key status. • The middle display area contains single-line information for items such as caller number, caller name, Call Timer, feature prompt strings, user-entered digits, date and time information, and telephone information.
Page 23: Security Features
Security features The following security features are available on your IP Phone 1150E: • Using encrypted calling • Managing your Station Control Password (SCPW) Using encrypted calling Your IP Phone 1150E supports secure communication using SRTP media encryption. If the feature is enabled, a security icon appears on the screen when your call is secured using SRTP media encryption.
Page 24 8. Press the Select soft key to accept the new password. If you are locked out of your IP Phone 1150E, or if you forget your SCPW, contact your system administrator. 1. Press the Directory key. keys to scroll and key.
Page 25 3. Use the dialpad to enter your password Enter 4. Press the 5. Press the 6. Choose one of the following context- Done 7. Press the About the Nortel IP Phone 1150E Up/Down navigation keys to scroll and highlight Change Protection Mode. (if Password Protection is enabled).
Page 26: Entering And Editing Text
Entering and editing text Entering and editing text You can enter and edit text on your IP Phone 1150E using the following methods: • “Entering text using the telephone dialpad” on page 27 • “Editing text using the context-sensitive soft keys” on page 27 The use of any of these methods for text entry or editing depends on the application.
Page 27: Entering Text Using The Telephone Dialpad
When on a call, you can use the function keys (f1, f2, f3, f4, f5, f6, f7, and f8) to control the telephone. Table 2 shows the function keys and their associated action during telephone calls. Table 2: USB keyboard function keys during telephone calls...
Page 28 Entering and editing text To edit an entry in your Personal Directory, press the select the desired entry from your Personal Directory. To edit text with the context-sensitive soft keys: 1. Press the Edit soft key. 2. Press the Left/Right 3.
Page 29 Table 3: Editing context-sensitive soft key description (Part 2 of 2) Soft key Done/Select/Enter More.. Entering and editing text Description Varies, depending on the state of your phone. Access additional context-sensitive soft keys.
Page 30: Connecting The Components
Connecting the components Connecting the components Figure 4 shows connections on the IP Phone 1150E. Figure 4: IP Phone 1150E connections Accessory Expansion module port* PC Ethernet port Agent headset port WARNING *Ensure that the protective rubber cap on the IP Phone 1150E: Accessory Expansion Module port is in place when the port is not in use.
Page 31: Before You Begin
Before you begin CAUTION Damage to Equipment Do not plug your IP Phone 1150E into a regular telephone jack. This results in severe damage to the IP Phone. Consult your system administrator to ensure that you plug your telephone into a 10/100BaseT Ethernet jack.
Page 32 Adapter (model #N0089601) for this model of phone only. Note 1: Your IP Phone 1150E supports both AC power and Power over Ethernet options, including IEEE 802.3af Power Classification 3. To use local AC power, the optional AC adapter can be ordered...
Page 33 separately. To use Power over Ethernet, where power is delivered over the CAT5 cable, the LAN must support Power over Ethernet, an AC adapter is not required. Note 2: You must use CAT5e (or later) cables if you want to use gigabit Ethernet.
Page 34 Connecting the components Figure 6: Cable routing tracks 2 Rivet slots (Method B) 7. Wall-mount your phone (optional). Your IP Phone 1150E can be mounted either: — using the mounting holes on the bottom of the phone stand (Method A), or —...
Page 35 Complete steps 1-7, as needed, before you wall-mount your phone: Method A: Press the wall-mount lever, and pull the phone away from the stand. Using the stand cover (the part you removed in step 1), mark the wall-mount holes by pressing the bottom of the stand cover firmly against the wall in the location where you want to install the phone.
Page 36: Configuring Telephone Options
Station Control Password (SCPW). • Virtual Office Login menus are listed when an IP Phone 1150E Class of Service is configured for Virtual Office and branch office. For more information, see “Using Virtual Office” on page 129.
Page 37: Using The Telephone Options Menu
“Changing feature key labels” on page 52 • “Configuring the name display format” on page 54 • “Configuring Live Dialpad” on page 54 To use the Telephone Options menu: Configuring Telephone Options menu to access the following: 1. Press the Services 2.
Page 38: Adjusting The Volume
Configuring Telephone Options Select Cancel Adjusting the volume To adjust the volume, press the Options, and select Volume adjustment... To adjust the volume: 3. Press the Send/Enter 4. Press the Up/Down to scroll and highlight an option (for example, Language…).
Page 39: Adjusting The Display Screen Contrast
To adjust the LCD screen contrast, press the Telephone Options, and select Note 1: If you have an Expansion Module for the IP Phone 1150E attached to your phone, adjusting the phone LCD screen contrast also adjusts the display screen contrast configuration for the Expansion Module.
Page 40: Selecting A Language
Configuring Telephone Options To adjust the display screen contrast: Down Select Cancel Selecting a language The display is available in multiple languages. To choose a language, press the Services key, select Language… Note: This language setting controls the language used by features on your phone only.
Page 41: Selecting Date And Time Format
The Display diagnostics option tests the phone display screen and indicator lights.To access Display diagnostics, press the select Telephone Options, and select Configuring Telephone Options 2. Choose one of the following: — Press the Select desired language and return to the Telephone Options —...
Page 42: Choosing A Local Dialpad Tone
Configuring Telephone Options To use Display diagnostics: Cancel Choosing a local dialpad tone The Local DialPad Tone option produces Dual-Tone Multi-Frequency (DTMF) sounds, a single tone, or no sound when you press a key on the dialpad. To choose a local dialpad tone, press the...
Page 43: Viewing Phone Information
• RUDP Stats (Message receive or transmit) • QOS Stats To view diagnostic information, press the Telephone Options, and select Diagnostics. Configuring Telephone Options Services key, select Info. 1. Press the Up/Down scroll through the list to view phone information.
Page 44: Selecting A Headset Type
Configuring Telephone Options To view diagnostic information: Cancel Selecting a headset type You can configure your IP Phone 1150E to select a headset type: • Plantronics • GN Netcom • Nortel Networks handset To select a headset type, press the...
Page 45: Configuring Call Log Options
The default configuration is Log all calls. To log only unanswered calls, press the and select Call Log Option. To log only unanswered calls: Configuring Telephone Options 4. Choose one of the following: — Press the Select configuration. — Press the Cancel existing configurations.
Page 46 Select Cancel Configuring New Call Indication You can configure your IP Phone 1150E to display a message to indicate that a new incoming call was received. The default configuration is On. To configure new call indication, press the Options, and select...
Page 47 Select Cancel Configuring Preferred Name Match You can configure your IP Phone 1150E to display the name of the caller as defined in your Personal Directory. The default configuration is Off. To configure Preferred Name Match, press the Telephone Options, and select...
Page 48 Configuring Telephone Options Configuring Area Code Setup Use the Area Code Setup an incoming call arrives with an area code that matches one of the three stored area codes, the incoming call number is reordered to display the phone number followed by the area code (as opposed to the area code followed by the phone number).
Page 49 Select Cancel To edit area code display: Configuring Telephone Options 6. Choose one of the following: — Press the Select configuration. — Press the Cancel the existing configurations. 1. Press the Up/Down scroll and highlight Area Code 2. Press the Send/Enter 3.
Page 50: Choosing A Ring Type
Configuring Telephone Options Select Cancel Choosing a ring type The Ring type… option configures the phone ring tone. To choose a ring type, press the Services Ring type… To select a ring type: Play Select Stop Cancel 6. Choose one of the following: —...
Page 51: Enabling Or Disabling Call Timer
Setting the call indicator light To select a headset type, press the Options, and select Call Indicator To turn the call indicator light on or off: Configuring Telephone Options key, select Telephone Options, and select 1. Choose one of the following: —...
Page 52: Changing Feature Key Labels
Configuring Telephone Options Select Cancel Changing feature key labels The Change feature key label option renames the label displayed next to each feature key or restores the default labels to the keys (collectively or individually). To rename feature key labels, press the...
Page 53 Select Cancel To restore the default labels: To restore feature key labels, press the Options, and select Change feature key Configuring Telephone Options 4. Choose one of the following: — Press the Select changes and return to the Telephone Options —...
Page 54: Configuring The Name Display Format
Configuring Telephone Options Configuring the name display format You can configure your IP Phone 1150E to display the name of the incoming calling party in the following formats: • first name, last name • last name, first name To configure name display format, press the...
Page 55 To configure Live Dialpad, press the Options, and select Live To configure Live Dialpad: Select Cancel Configuring Telephone Options Services key, select Dialpad. 1. Press the Up/Down scroll and highlight 2. Press the Send/Enter 3. Press the Up/Down scroll and highlight one of the following: —...
Page 56: Using The Password Admin Menu
Configuring Telephone Options Using the Password Admin menu The Password Admin menu allows you to set or change your SCPW and to enable or disable Password Protection. To change your SCPW: 1. Press the Services 2. Press the Up/Down highlight Password 3.
Page 57 Configuring Telephone Options 8. Press the Select soft key to accept the new password. Note: If you are locked out of your IP Phone 1150E, or if you forget your SCPW, contact your system administrator. 1. Press the Directory 2. Press the...
Page 58 Configuring Telephone Options Done 6. Choose one of the following context- sensitive soft keys: — to accept the selection — to return to the Directory menu 7. Press the Done soft key.
Page 59: Call Center Agent/Supervisor Features
Headset interface Note: Refer to your distributor for recommended headset types for use with the IP Phone 1150E. Test your headset before using the phone to receive calls. In a noisy environment, an amplified headset is an option. Select Headset type in the Options list and choose Type 1, Type 2, or Amplified.
Page 60: Login With Agent Id And Multiple Queue Assignment (Mqa)
Call Center Agent/Supervisor Features Login with Agent ID and Multiple Queue Assignment (MQA) The process of logging in using MQA consists of entering your four digit Agent ID followed by a Supervisor ID (if your queue requires one) followed by up to five ACD DNs and priority values (if priority values are being used) terminated by ##.
Page 61 Dial your Agent ID # ACD DN 1 # ACD DN 2 # ACD DN 3 # ACD DN 4 # ACD DN 5 # # Dial your Agent ID, Supervisor ID ACD DN 1 # ACD DN 2 # ACD DN 3 # ACD DN 4 # ACD DN 5 # # Dial...
Page 62: Default Login
Call Center Agent/Supervisor Features To correct errors during the login procedure: Default login If you usually use the same phone, you do not need to repeat the entire login process at the beginning of each shift. The default login places you in the same ACD queues and the same supervisor that the set had in the previous login.
Page 63: Agent Logout
Agent logout To logout: Call Center Agent/Supervisor Features 1. Press the Make Busy disconnect the headset. The LED indicator lights steadily. Note 1: If you press the again, the LED indicator will turn off. At this point your phone can accept non- ACD calls, but you are logged out of the queue.
Page 64: Call Center Agent Features
Answer Call Center calls In-Calls Key is the lower right key on your IP Phone 1150E and is the main ACD extension (Primary DN). It allows you to answer the next queued call on the primary DN. This key presents only ACD calls. To...
Page 65: Call Forcing
Note: If you have the handset option and you pick up the handset, you must also press a DN key, otherwise the handset is not operable. You can terminate a call by replacing the handset in the cradle. The phone rings and the In-Calls indicator flashes: To end an ACD call: Call Forcing The Call Forcing option automatically connects incoming ACD calls.
Page 66: The Emergency Key
Call Center Agent features The Emergency Key When you have an emergency situation: Use Not Ready Use the Not Ready Key, when performing post-call work. To be taken out of the queue: To be placed back in the queue: 1. Press the Emergency indicator flashes while your supervisor is called.
Page 67: Activate Make Set Busy
Activate Make Set Busy Make Set Busy allows you to make your phone appear busy to all callers. To activate Make Set Busy: To deactivate Make Set Busy: Making non-ACD calls An Individual DN allows you to make outgoing calls and to receive non- ACD incoming calls.
Page 68: Contact Your Supervisor
Call Center Agent features To answer a non-ACD call: 2637 Contact your supervisor To answer your supervisor when your phone rings and the Supervisor indicator flashes: If you are on a call and hear a buzz and the Supervisor indicator flashes: To call your supervisor: To return to the ACD call:...
Page 69: Use Walkaway And Return From Walkaway
To Conference your Supervisor during a call in progress: To Transfer to a supervisor, during a call in progress: Use Walkaway and Return from Walkaway Use this feature when you need to leave your desk during an ACD call, during a non-ACD call, or while in the Not Ready state. To use the Walkaway feature: Call Center Agent features 1.
Page 70 Call Center Agent features To Walkaway while in Not Ready mode (Not Ready LED or LCD indicator is on, and Not Ready is shown on the display): To return from Walkaway: 2. Disconnect the headset before you leave. Note: Some headsets have a quick disconnect feature.
Page 71 Call Center Agent features 1. Press the key next to the flashing indicator. Note 1: If a caller disconnects before you return from Walkaway, the Not Ready indicator flashes. When you return from Walkaway, you are in Not Ready mode. Note 2: Even if you are using the optional handset, you must disconnect the headset to activate walkaway mode.
Page 72: Call Center Supervisor Features
Call Center Supervisor Features Call Center Supervisor Features In addition to the features described in this section, your network administrator can assign any feature listed in the “Agent features” section to a supervisor's phone (except Supervisor). Agent Keys Agent Keys allow you to connect, observe, or monitor the status of each Agent position.
Page 73: Answer Agent
Answer Agent When your phone rings and the Answer Agent indicator flashes: To disconnect an agent call: Answer Emergency When your phone buzzes and the Answer Emergency indicator flashes: To disconnect from the emergency call: Call Center Supervisor Features 1. Press the Answer Agent position goes into Not Ready state and you are connected to the agent.
Page 74: Call Agent
The Supervisor Talk/Listen Key is located in the upper left corner of the IP Phone 1150E and has an associated LED. A supervisor can listen in on an active call at an IP Phone 1150E by connecting the headset into the port near the Supervisor Talk/Listen Key on an agent’s phone.
Page 75: Observe Agent
To use the Supervisor Talk/Listen feature: To use the Supervisor Observe feature for a two way conversation: To mute the Supervisor headset: Observe Agent To observe an agent: 2637 Call Center Supervisor Features 1. Plug your headset into the agent phone. 1.
Page 76 Call Center Supervisor Features Note: You cannot observe an agent if the agent's call is on hold or if no calls are in progress. To talk to an agent you are observing: To leave the Observe state: 1. Press the Observe Agent You now have a conference with the agent and the caller.
Page 77: Interflow
Interflow When the call backlog or the waiting time in the queue exceeds a set threshold, Interflow forwards calls to a predefined target queue. The supervisor activates Interflow when the waiting time for the queue exceeds its threshold. To activate Interflow: To stop Interflow: Night Service To enter Night Service:...
Page 78 Call Center Supervisor Features To transition to Night Service: Night To exit Night Service: Night 1. Press the Night Key and (8=T for Transition). The indicator flashes. Calls in the queue remain in the queue and new calls receive Night Service. 1.
Page 79: Ip Phone 1150E Non-Acd Call Features
This section describes features that you can use when you make a call. There are several ways to make a call from your Nortel IP Phone 1150E. To make a call from your phone, use the features described in this chapter.
Page 80: Using Predial
IP Phone 1150E non-ACD call features Using Predial The Predial feature allows you to enter and preview a number of up to 31 digits and make corrections before you dial the number. To use Predial: 2637 Dial the number. Note: If you are on a call on your...
Page 81: Using Auto Dial
AutoDial To display the Auto Dial number: Display AutoDial To store an Auto Dial number: AutoDial IP Phone 1150E non-ACD call features 1. Press an Individual Line 2. Press the associated Note: The number is dialed automatically. 1. Press the Display Key.
Page 82: Using Ring Again
IP Phone 1150E non-ACD call features AutoDial Using Ring Again Use the Ring Again feature when you dial a number and receive a busy tone or no answer. The Ring Again feature lets you know when the person you dialed is available or has used their phone. The feature notifies you when to redial your party.
Page 83: Using Last Number Redial
Speed Call list. A phone designated as a Speed Call Controller can program or edit the Speed Call list. This feature must be enabled by your network administrator. IP Phone 1150E non-ACD call features 2. Press the Ring Call 1. Press the...
Page 84 IP Phone 1150E non-ACD call features To store or change a Speed Call number: SpcCtrl Done To make a Speed Call: 2637 1. Press the Speed Call Controller The screen displays Enter Code, then number. Dial a one, two, or three digit code. Use Delete Key if you make a mistake.
Page 85: Using System Speed Call
To make a System Speed Call: 2637 SpcCtrl SpcUsr IP Phone 1150E non-ACD call features 2. Press the Speed Call Controller Speed Call User displays Enter code.
Page 86: Using Hot Line
IP Phone 1150E non-ACD call features Using Hot Line The network administrator can program a Hot Line Key that allows you to dial a specific number automatically. The network administrator can apply other features to the Hot Line such as Call Redirection, so that the Hot Line call is answered by a person and not by a voice mail box.
Page 87: Answering A Call
When you receive an incoming call on an Individual Line (DN), your phone rings and the LCD indicator flashes. To answer a call: 2637 IP Phone 1150E non-ACD call features Dial the one or two digit code for the intercom group member you want to call.
Page 88: While On An Active Call
IP Phone 1150E non-ACD call features While on an active call This section describes features that you can use while on an active call on an Individual Line (DN). To place a call on Hold: Use the Hold feature when you are talking with one party and a second call comes in on a second Individual Line (DN).
Page 89: Transferring A Call
Swap Connect To go back to the original call if the transfer is incomplete: 2493 IP Phone 1150E non-ACD call features 1. Press the Transfer is on hold and you receive a dial tone. The screen displays Call on hold, dial number.
Page 90: Using Timed Reminder Recall
IP Phone 1150E non-ACD call features Using Timed Reminder Recall Timed Reminder Recall gives you a reminder tone when a call you transferred is not answered. To use Timed Reminder Recall: Trans Trans If the transferred call is not answered, your phone rings:...
Page 91: Using Attendant Recall
If configured network-wide, Call Park can be used across networks. To park a call on a System Park DN: Park IP Phone 1150E non-ACD call features 1. Press the Attendant Recall on a call. Stay on the line until the attendant answers.
Page 92 IP Phone 1150E non-ACD call features To park a call on a DN other than the System Park DN: Park To retrieve a parked call: 2493 1. Press the Park Key. The screen displays Press OK to park call on 2190 (Where 2190 represents the default System Park DN).
Page 93: Calling Party Number/Charge Account
The Display Key allows you to be on an active call and display an incoming caller’s name and/or number, if not automatically displayed, without interfering with the call in progress. IP Phone 1150E non-ACD call features 1. Press the Charge Key.
Page 94: Tracing A Malicious Call
IP Phone 1150E non-ACD call features To view the name of a second caller while on a call in progress: Display 2493 Tracing a Malicious call Malicious Call Trace provides a way for you to trace nuisance calls. The feature is available for both internal and external calls. When the key is pressed, your Directory Number and the phone number of the caller are recorded for access by your network administrator.
Page 95 To use Call Trace if you do not have a Call Trace Key: Trans Conf 2493 IP Phone 1150E non-ACD call features 1. Press the Transfer Conference Key. Dial the Malicious Call Trace FFC. 3. Press the Individual Line (DN) beside the flashing LCD indicator to return to the call.
Page 96: Additional Call Features
Additional Call Features Additional Call Features Using the buzz signal Buzz allows one person, whose phone is linked to another phone, to signal the other phone. The person signaled hears a buzz. Use this feature to notify the other person of a call, a visitor, or a request. To buzz the phone linked to yours: Buzz Using Call Page Connect to make an...
Page 97: Charging A Call Or Charging A Forced Call
To disconnect from the paging system: Charging a call or charging a forced call Call Charge allows you to charge a call to a specific account. Charge Account allows you to charge long-distance calls from a phone restricted to local calls. To charge or force charge a local or a long-distance call to an account before you dial: 2637...
Page 98 Additional Call Features To charge a call in progress: Charge Account To charge a call to an account when you transfer a call: Trans Account Dial the number. 1. Press the Charge Key. The screen displays Select Charge type. 2. Press the Account displays Enter account number.
Page 99 Connect To charge a call to an account when you add someone to a conference call: Conf Account Swap Connect Additional Call Features Dial the number of the phone where the call is to be transferred. 5. Press the Connect the phone ring.
Page 100: Using Enhanced Override
Additional Call Features Using Enhanced Override Enhanced Override allows you to override an active call after you have attempted a Forced Camp-on. Use Enhanced Override when you make either a simple call or a consultation call (i.e., place a call on hold and call another party).
Page 101: Using Forced Camp-On
Using Forced Camp-on Forced Camp-on allows your phone to automatically ring another phone as soon as that phone disconnects from its current call. Forced Camp-on allows you to camp-on both internal and external calls. To use Forced Camp-on: Override Additional Call Features Dial a phone number and receive a busy signal.
Page 102: Override Feature
Additional Call Features To answer a camped-on call: 2637 Override Feature You can Override a busy signal and interrupt another call. To override a busy/engaged signal: Override To end the connection: 1. Press the Individual Line beside the flashing LCD indicator. You are connected to the camped-on caller.
Page 103: Using Privacy Release
Using Privacy Release Privacy Release allows one or more people who share your DN to join your call. To use Privacy Release while on an established call: PrivRls Using Radio Page Some phone systems can have an on-site Radio Paging system. This system feature allows you to page a person and stay on the line until they answer.
Page 104 Additional Call Features To use Automatic Post selection: Note: Use this feature when the called party is either busy on the phone or away from the desk. To page the called party there is no need to redial the number of the called party. RadioPage Dial the number of the party you want to...
Page 105: Using Voice Call
To use the Special Radio Paging features: If you carry a Radio Pager, you will receive a paging indication when another Meridian 1 phone user access the Radio Paging system and dials your DN. If the Radio Paging system is set up to function in “Meet - me” mode, you can use the following steps to answer the paging call from any Meridian 1 extension.
Page 106: Using The Voice Messaging Control Screens
Additional Call Features To respond to a voice call: Using the Voice Messaging control screens The Voice Messaging control screens allow you to send commands while connected to your voice messaging system using the context-sensitive soft keys instead of the dial pad. To use Voice Messaging controls: 2637 Vmsg...
Page 107 Play 5. Press the message. Note: Use the additional message options. Stop 6. Press the the message. Press Last 7. Press the message. Press message or press previous messages. Next Press the message. Press message or Press later messages. Delete Press the current message.
Page 108: Activate Automatic Answerback
Additional Call Features Activate Automatic Answerback When Automatic Answerback is active, your set automatically answers in handsfree mode after one ring. Note: When Automatic Answerback is active, calls do not forward to your voice message service. To use Automatic Answerback: AutoAns To deactivate Automatic Answerback: AutoAns...
Page 109: Use Call Waiting
To answer an incoming call in another Call Pickup Group: 2637 GrpPickup To answer a call at a specific extension in any Pickup Group: 2637 DNPickup Use Call Waiting Call Waiting puts your current non-ACD call on hold, while you answer an incoming call.
Page 110 Additional Call Features To answer an incoming call while on another call: CallWait To return to your first phone call: 2637 If you do not have a Call Waiting Key: 2637 1. Press the Hold Key when you hear the tone.
Page 111: Forward Calls
Forward calls The Call Forward feature allows you to direct your calls to ring at another Line (DN). You cannot forward calls while your phone is ringing. To forward your calls: Forward Done To view the number that your calls are being forwarded to: CheckFw Exit Additional Call Features...
Page 112: Forward Internal Calls Only
Additional Call Features To cancel Call Forward: CheckFw Exit Forward internal calls only Internal Call Forward allows only calls originating at internal DNs to ring at another DN. Calls originating outside your Meridian 1 system will still ring at your phone. You cannot forward calls while your phone is ringing. To forward your internal calls: IntForward IntForward...
Page 113: Use Remote Call Forward
To reinstate Internal Call Forward to the same number: IntForward IntForward Use Remote Call Forward The Remote Call Forward feature allows you (from any phone other than your own) to forward calls directed to your Individual Line (DN) to another phone.
Page 114 Additional Call Features To cancel Remote Call Forward: Dial the number where you want to forward your calls. If you forward calls to an invalid number, you receive a fast busy tone. 7. Press the # Key. 8. To forward calls to a previous call forward phone number, skip step six above 1.
Page 115: Secure Your Phone
Secure your phone You can lock your phone with a password so that no one can make calls on your Individual Line (DN). To lock your phone: 2637 To unlock your phone: 2637 Additional Call Features 1. Press an Individual Line Dial the Electronic Lock Activate FFC and your Station Control Password.
Page 116: Set Up A Conference Call
Additional Call Features To change your password (must be done from your phone): 2637 Set up a Conference call You can set up a Conference call for up to six people (including yourself). Contact your network administrator to determine the maximum number of people your system allows on a conference call.
Page 117: Join A Call
Swap Connect If the person you attempt to add to the conference is unavailable: 2637 Join a call The Call Join feature allows you to connect an incoming call to a call already in progress thereby creating a conference call. In order to use Call Join, your phone must be configured with either a second line (DN) or a Call Waiting Key.
Page 118: Selectable Conferee Display And Disconnect
Additional Call Features Connect Selectable Conferee Display and Disconnect You can view the list of active conferees by using the Conferee Selectable Display Key and disconnect any party that has been added to the conference call. To view active conferees: ConfSelDsp To disconnect a conferee: ConfSelDsp...
Page 119: Use Group Call
2637 Use Group Call Group Call automatically calls members of a predefined group, one at a time, until they have all answered. Ask your network administrator for details on how to create a conference call group. To call group members: 2637 Additional Call Features 2.
Page 120 Additional Call Features Group To answer a Group Call: 2637 1. Press the Group Call Group Call FFC. The feature automatically calls all group members. The icon flashes until all members answer. Their phone numbers appear on the display as they answer. When the last person answers, the indicator lights steadily.
Page 121 Additional Call Features To end a Group Call: 1. Press the Goodbye key. Note: When the person who made the group call disconnects, the call terminates for all members of the group. However, the members of the Group Call can disconnect from the call and not affect other members on the call.
Page 122: Additional Phone Features
Additional phone features Additional phone features The following features are described in this section: • “Using the Personal Directory” on page 122 • “Using the Callers List” on page 125 • “Using the Redial List” on page 127 • “Using Virtual Office” on page 129 •...
Page 123 Next Done Cancel To edit an entry: Edit Done Cancel Additional phone features 3. Press the Next soft key. 4. Use the dialpad to enter the phone number. 5. Do one of the following: — Press the Done new entry. —...
Page 124 Additional phone features To delete an entry: Delete Confirm Cancel To search for an entry: Dial Cancel 1. Press the Up/Down scroll and highlight the desired entry. 2. Press the Delete soft key. 3. Choose one of the following: — Press the Confirm the entry.
Page 125: Using The Callers List
Using the Callers List The Callers List feature logs all incoming calls. The Callers List can store up to 100 entries. When the list is full, the system overwrites the oldest entry. Use the Callers List feature to review missed calls and to dial calls. The Callers List contains: •...
Page 126 Additional phone features To dial an entry: Dial To delete an entry: Delete Confirm Cancel 1. Press the Up/Down scroll and highlight the desired entry. 2. Press the Dial soft key. 1. Press the Up/Down scroll and highlight the desired entry. 2.
Page 127: Using The Redial List
To delete the entire Callers List: Delete Using the Redial List The Redial List feature logs all outgoing calls. Redial List can stored up to 20 entries. When the list is full, the system overwrites the oldest entry. Use the Redial List feature to review calls made, and to redial previously dialed calls.
Page 128 Additional phone features To dial an entry: Dial To delete an entry: Delete To delete the entire Redial List: Delete 1. Press the Up/Down scroll and highlight the desired entry. 2. Press the Dial soft key. 1. Press the Up/Down scroll and highlight the desired entry.
Page 129: Using Virtual Office
You can use an IP Phone as a Remote phone to connect to your IP Phone 1150E even if it is a different IP Phone model. Table 5 shows Additional phone features 2. Choose one of the following soft keys: —...
Page 130: Logging In To Virtual Office
IP Phone 2004 IP SoftPhone 2050 IP Phone 2007 Note: A Virtual Office login from an IP Phone 1150E to an IP Phone 1120E or IP Softphone 2050 is blocked in certain situations. Consult your system administrator. Logging in to Virtual Office...
Page 131: Using Virtual Office On Your Remote Phone
Phone model to the next, your Office IP Phone 1150E display is different on each Remote phone. Figure 8 shows an IP Phone 1150E logged in as a Remote phone to an IP Phone 1150E Office phone. All the features appear as they do on your Office IP Phone 1150E.
Page 132 Trans Figure 9 shows an IP Phone 1120E logged in as a Remote phone to an IP Phone 1150E Office phone. Fewer display lines are available on the 1120E, so the display provides less information. Figure 9: Logged in to an IP Phone 1150E using an...
Page 133: Using Virtual Office On Your Office Phone
Figure 10 shows an IP Softphone 2050 logged in as a Remote phone to an IP Phone 1150E Office phone. In this case, the information display is arranged in a different fashion, but all the information is visible at one time.
Page 134 Additional phone features Figure 11: Office phone displays the message Logged Out Logged Out. Virtual Home When activated for Virtual Office by a Remote phone, your Office phone is logged out and no longer operational. If this is the case when you return to your office, you can disconnect the remote login and regain control of your Office phone.
Page 135: Logging Out Of Virtual Office
To regain operation of a phone being used for Virtual Office: Home Vrtual Logging out of Virtual Office While working on a Remote phone, you can log out of Virtual Office using the following steps. To log out from a Remote phone: Additional phone features Choose one of the following: —...
Page 136: Troubleshooting Virtual Office
Additional phone features Troubleshooting Virtual Office Virtual Office can cause error messages to display on-screen. Table 6 lists error messages and describes actions to correct the causes. Table 6: Troubleshooting Virtual Office (Part 1 of 3) Displayed Probable Cause Message Busy, try again Remote IP Phone is active (not idle).
Page 137 Permission Incorrect User ID Denied (4) entered. Attempt to log in to a remote IP Phone 1120E or IP Softphone 2050 from an IP Phone 1150E (some restrictions apply). Permission Incorrect User ID Denied (5) entered. Remote phone does not have VOUA Class of Service.
Page 138: Using Media Gateway 1000B
MG 1000B. Features such as Personal Directory, Redial List, and Callers List are not available when operating in Actions Notify system administrator if the problem persists. IP Phone 1150E only allows an IP Phone 1150E VO login from an IP Phone 1150E.
Page 139: Using Test Local Mode
Local Mode. When in Local Mode, the phone displays the message LOCAL MODE . Using Test Local Mode Use Test Local Mode to check Local Mode functionality (make and receive phone calls). Test Local Mode is useful when provisioning has changed for an IP Phone on an MG 1000B Controller.
Page 140: Troubleshooting Mg 1000B
Additional phone features Troubleshooting MG 1000B The MG 1000B can cause error messages to display on-screen. Table 7 lists error messages and describes actions to correct the causes. Table 7: Troubleshooting MG 1000B Display Message Local Mode Local Mode Invalid ID (1) Local Mode Invalid ID (2) 3.
Page 141: Regulatory And Safety Information
Regulatory and safety information This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Page 142 • Privacy of communications may not be ensured when using this telephone. To prevent radio interference to the licensed service, this device must be operated indoors only and should be kept away from windows to provide maximum shielding.
Page 143 Table 8: EMC compliance Jurisdiction Standard European EN 55022 Community EN 55024 EN 61000-3-2 Limits for harmonic current emissions EN 61000-3-3 Limitation of voltage fluctuations and Japan VCCI Regulatory and safety information Description Class B Emissions: Information technology equipment - Radio disturbance Information technology equipment - Immunity characteristics...
Page 144: Denan Regulatory Notice For Japan
Regulatory and safety information DenAn regulatory notice for Japan Other US/Canada: Hearing Aid Compatibility (HAC) as per FCC Part 68 This equipment complies with the CE Marking requirements. EU Countries: This device complies with the essential requirements and other relevant provisions of Directive 1999/5/EC. A copy of the Declaration may be obtained from Nortel Networks GmbH address: Ingolstaedter Strasse 14-18, 80807 Munich Germany Bluetooth Wireless Technology: This portable device with its antenna...
Page 145: Terms You Should Know
Terms you should know Calling Party Name Display Information appearing on the LCD display screen, such as the caller’s name and phone number. The system must have CPND enabled. Category 5 (Cat5) Cable and associated connecting hardware capable of transmitting at speeds up to 100 MHz, used by 10BaseT, 100BaseT4, 100BaseTX.
Page 146 Interrupted dial tone A broken or pulsed dial tone that sounds when you access some features on your phone. Message/Inbox A fixed key on your IP Phone 1150E that connects to your voice messaging system when the key is pressed.
Page 147 A sound indicating that a call you have made is ringing at its destination. Services key A fixed key used to access options such as Telephone Options, Password Admin, Virtual Office Login, Virtual Office Logout, Test Local Mode, and Resume Normal Mode.
Page 148 Screen displays that interact with the end user as a result of an action or event. Visual Alerter/Message Waiting indicator An LCD or an LED that flashes to indicate that a message is waiting or when the ringer is on. Telephone Options menu.
Page 149: Index
Index About the IP Phone 2004 145 ACD calls 64 Activity code 64 agent ID 60 agent keys 72 Agent Return 69 Agent Walkaway 69 announcement 96, 105 Answer Agent 73 answer calls 87 Answer Emergency 73 Answer Supervisor 68 Attendant Recall 91 Auto Dial 81 display number 81...
Page 150 Index Directory Number 145 Display Key 93, 94 Display Network Diagnostics Utili- ties 20 DN 145 Electronic Lock 115 Emergency supervisor 73 End ACD call 65 Enhanced Override 100 Expand key 16 Feature Access Code (FAC) 79, 95, 102, 109 Feature display 146 Fixed key 146 Flexible Feature Code (FFC) 79,...
Page 151 Message waiting indicator 18, 148 More key 15 Multiple Appearance Directory Number (MADN) 103 Multiple Queue Assignment (MQA) Mute key 17 Navigation keys 16, 147 Night Service 77 Non-ACD calls 67 Normal Mode 138 Not Ready 66, 71, 73 Observe Agent 75 Off-hook 147 on-hook dialing 80 Override 100, 102...
Page 152 27 User Interface 148 Virtual Office 129 Virtual Office login 130 Virtual Office logout 135 Virtual Office on your Remote telephone 131 Vmsg 106 Voice Call 105 Voice Messaging control 106 Volume adjustment 38 Volume control bar 16...
Page 154: User Guide
Nortel Communication Server 1000 IP Phone 1150E User Guide Copyright © 2007 Nortel Networks. All rights reserved. The information in this document is subject to change without notice. The statements, configurations, technical data, and recommendations in this document are believed to be accurate and reliable, but are presented without express or implied warranty.

Nortel 1150E User Manual

About the Nortel IP Phone 1150E

Entering and Editing Text

Connecting the Components

Configuring Telephone Options

Call Center Agent/Supervisor Features

Call Center Agent Features

Call Center Supervisor Features

IP Phone 1150E Non-ACD Call Features

Additional Call Features

Additional Phone Features

Regulatory and Safety Information

Terms You Should Know

Index

Quick Links

Troubleshooting

Related Manuals for Nortel 1150E

Summary of Contents for Nortel 1150E

Table of Contents