10.5 Cs Remote Care; Outlines; Setting Up The Cs Remote Care - Konica Minolta bizhub C200 Service Manual

Field Service Ver. 2.0 Dec. 2008

10.5 CS Remote Care

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10.5.1

Outlines

• CS Remote Care enables the machine and the computer at CS Remote Care center to
exchange data through telephone/fax line in order to control the machine.
• CS Remote Care enables the machine to call the computer at the center when trouble
occurs. It also enables the computer at the center to contact the machine for the neces-
sary data.
• Data which CS Remote Care handles can be divided into the following groups.
a. Data which show the status of use of the machine such as total count, PM count.
b. Data which show the abnormal situation on the machine such as where and how
often errors occur.
c. Data on adjustment
d. Data on setting
10.5.2

Setting up the CS Remote Care

NOTE
• For resetting up the machine which CS Remote Care has already been set up,
clear the RAM for CS Remote Care before resetting.
See P.192
• When using a telephone line modem for connection, use the data modem which is
based on the ITU-T recommendations V.34/V.32 bis/V.32 and AT command.
Step
Using the telephone
line modem
Register the device ID to the application at CS Remote Care center.
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The initial connection is not available unless the device ID is registered.
Connecting the
modem
Turn the power for the
modem OFF. Connect
the machine and the
modem with a modem
1 cable. Connect the
modem and the wall
jack with a modular
cable.
* For connecting the
modular cable, see the
manual for the modem.
Clearing the RAM
1. Select [Service Mode] → [CS Remove Care], and touch [Detail Setting].
2 2. Touch [RAM Clear].
3. Select Set, and touch [OK].
See P.192
Selecting the CS
Remote Care function
Select [Service Mode]
3
→ [CS Remove Care]
→ [System Selection],
and touch [Modem].
Procedure
Using the Fax line
modem *1
Be sure to remove the Be sure to remove the telephone line modem
telephone line modem when e-mail is used.
when the fax line is
used.
Selecting the CS Selecting the CS Remote Care function
Select [Service Mode] → [CS Remote Care] →
Remote Care function
Select [Service Mode] [System Setting], and touch [E-Mail].
→ [CS Remove Care]
→ [System Selection],
and touch [Fax].
10. Service Mode
Using E-mail
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